Opinions

An ECC Director’s Thoughts on the Pandemic Response

By Jason Kern CPE, RPL, ENP, COML April 8, 2020 Being charged with running an Emergency Communications Center in 2020 has proven to be one of the most challenging things I’ve done in my public safety journey which dates back to 1991. I’m a planner and I...

“First” first responders deserve recognition (VA)

To the Editor: As we approach National Public Safety Telecommunicators Week, April 12-18, 2020, I’m inviting community members to take pause to appreciate our “first” First Responders. These are the specialists who help us when we dial 911 for emergency service. At a...

Dispatcher shortage requires money to fund solution (FL)

THE ISSUE: Citrus faces emergency communications dispatcher shortage. OUR OPINION: More incentives, higher pay will fill vacant positions, assist in retaining staff. The voice on the other side of 911 is asking for help. Will you answer the call? The...

YOUNG: Time is running out to modernize 9-1-1 services

Thanks to modern mobile devices, near-ubiquitous Internet connectivity, and a plethora of free social media and sharing applications, we can send photos to our families from across the world, video chat in real time with distant friends, and upload our voices to the...

There’s a hero on the other end of a 9-1-1 call (Opinion) (NJ)

Since December 2015, I've had the honor and privilege to recognize our local law enforcement members every Friday on what we call #BlueFriday. Toady, I got a call from a local Jersey resident who asked if we'd make a special mention of 9-1-1 dispatchers. What a...

2020 is the year when vertical location becomes a reality for public safety

Last spring, we outlined how 3D location can increase situational awareness and improve operational efficiency for public safety responders. At the time, this was a somewhat hypothetical scenario as 3D location technology had been proven but not yet implemented. Since then 3D location capability has been available to application developers through an over-the-top capability.

Why Are You Here?

I recall sitting in a 911 center recruitment session and recruiters talking to me about the lifesaving work of a 911 dispatcher. They explained the job duties, job responsibilities, job demands, and even the job stress. “Wow,” I thought. “I can do this. I can help people.”

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