Comm Center News
FirstNet Authority Board member champions diversity
By First Responder Network Authority Warren Mickens joined the FirstNet Authority Board(link is external) in October 2021, when he was appointed to a three-year term by Commerce Secretary Gina Raimondo. Mr. Mickens has had an extensive career leading...
‘Rapid SOS’ Program Helps Relay Important Information To Dispatchers During Emergencies (OK)
People who live in Tulsa County can now create a health profile to help give dispatchers important information in case of an emergency. The program is called 'Rapid SOS.' By creating a profile, dispatchers can receive critical information in a situation where you...
911 call center nationwide outage restored (MT)
PIO officer, Victoria Hill, says the 9-1-1 call center issue was resolved early this morning at around three in the morning and everything appears to be working smoothly. The 9 -1-1 communications center serving Billings and Yellowstone County is experiencing a...
Cottonwood man threatened to fly plane into police dispatch center, officials say (AZ)
COTTONWOOD, Ariz. - Police in northern Arizona have arrested a man accused of threatening to fly a plane into their police and fire communications center. Cottonwood Police said 60-year-old Ryan Thomas called 911 anonymously several times on April...
Hawkins County Central Dispatch ‘crippled’ by low pay and resignations (TN)
Hawkins County Central Dispatch has been “crippled” by the recent resignation of three experienced dispatchers, leaving the agency down to two dispatchers per shift, according to 911 director Lynn Campbell. Campbell told the County Commission’s Public Safety Committee...
Commission on Accreditation for Law Enforcement (CALEA) Recognizes the Charlotte County Sheriff’s Office for Law Enforcement and Communications (FL)
The Charlotte County Sheriff’s Office was awarded national reaccreditation on April 2, 2022, by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) for Law Enforcement and Communications. CCSO first earned this award in 2005 in the area of Law...
911 dispatcher honored during National Public Safety Telecommunicators Week (GA)
Kim Borresen, 911 dispatcher at Fort Stewart’s 911 dispatch center, returns to work at her call station April 15 after being recognized by the Georgia Emergency Communications Authority with a certificate of appreciation for going above and beyond the call of duty....
Cherokee County’s radio technology director earns state accolades (GA)
Cherokee County’s Radio Technology Director recently earned state accolades for his service to E-9-1-1, emergency management, fire and public safety in the county. Jason Jenkins was presented the Leadership in Service Award at the Georgia Emergency Communications...
Toni Jandron honored as Lake County Dispatcher of the Year (MI)
BALDWIN — In observance of National Public Safety Telecommunicators Week, Toni Jandron with Lake County 911 Central Dispatch was given the distinct honor of Dispatcher of the Year during the Lake County Board of Commissioners meeting last Wednesday. “Toni was...
Public Knowledge Welcomes FCC Action To Improve Wireless Emergency Alert System
Today, the Federal Communications Commission voted to approve a Further Notice of Proposed Rulemaking to seek comment on proposals to bolster the effectiveness of the Wireless Emergency Alerts system. This WEA system allows federal, state, and local emergency...
Dispatchers: Don’t call 911 to see if it’s working (OR)
Emergency dispatch agencies in Jackson and Josephine counties are asking locals not to test their access to 911 without an actual emergency. Verizon wireless subscribers across the West Coast got alerts Wednesday about intermittent service disruptions, according to...
To Improve 911 Response, Invest in the People Who Make It Happen (VA)
When people think of emergency response, they probably envision police officers, firefighters and EMS workers. But before these brave public servants arrive on the scene, there is another line of first responders: 911 call center professionals and dispatchers. Too...
Dispatch saves life with CPR (KY)
One Jessamine County 911 dispatcher got a call she won't forget. She saved a life by talking a caller through CPR and now she's being recognized for her actions. She has a message for the community about the importance of knowing CPR. 23-year-old Makenzi Hill has been...
Emergency dispatch costs rising (ND)
The local 911 and emergency dispatch program is expected to cost more next year, but there may be a way to ease the impact on taxpayers with the help of funds in reserve. That was the message of 911 Coordinator Larry Haug to the government liaison committee Thursday....
REPORT: Judge Sentences Man To Three Years In Prison For Calling Police Dispatch Over 75 Times In A Day (WI)
A Wisconsin man was sentenced Wednesday to three years in prison for making more than 75 phone calls to a police dispatch over a day this past summer, according to local reports. Dodge County Circuit Judge Martin De Vries sentenced John Cowen to three years of prison...
Austin on track to double number of 911 calls diverted for mental health response in 2022 (TX)
Thousands of 911 calls related to mental health incidents were diverted away from a law enforcement response in Austin last year, and officials say that amount could more than double in 2022. In Austin, those calling 911 are met with the standard police, fire and EMS...
Penn Yan Woman Accused of Calling 9-1-1 Multiple Times With No Emergency (NY)
A Penn Yan woman faces a number of charges after police say she made multiple phone calls to 9-1-1 for no legitimate purpose. 50-year-old Shantel Champlin was warned by police to stop calling if there was no emergency or she would be placed under arrest. Police say...
Washington County communications team honored (NY)
FORT EDWARD — The Washington County Board of Supervisors recognized the county’s 911 communications team Friday with a proclamation honoring National Public Safety Communicators Week, April 1-16. The proclamation called public safety communicators “the first and most...
Sidney still waiting on official word on 911 cost downloading (Canada)
Sidney is still waiting for official confirmation that the province has deferred downloading the costs related to police dispatching. A provincial official earlier this spring told North Cowichan that senior spheres have found funding for RCMP E-Comm 911 dispatch....
An alarming trend: False alarms afflict responders (MD)
A series of fire alarms dragged Hillsboro firefighters to Container Services earlier this month only to find that Container Services was not having a burst of arson but rather issues with its alarm system, which that caused repeated automatic notifications. Faulty...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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