Investigators have determined that 911 dispatcher error lead to the deaths of a husband and wife in Waukesha.Kevin and Kim McQuade died last month after the fire broke out at their apartment building on Lambeth Road near Oakdale Drive.Officials initially investigated...

EL PASO, Texas - When we think of first responders, many of us think of police, firefighters, and paramedics. But what about those who work behind the scenes to ensure we are safe and remain calm in an emergency? Those are the 911 Dispatchers - the first responders we...

All this week is National Public Safety Telecommunications Week (NPSTW). The event is observed every second week in April to honor those tele-communicators who help save millions of lives every day, according to National Today. Every day in Pocatello our dispatch team...

BATAVIA — Genesee County’s 911 dispatchers are being recognized by Sheriff William A. Sheron, Jr., the Genesee County Legislature, all emergency first responders. This week is National Public Safety Telecommunicators’ Week. It’s described as a time a time to thank the...

CANTON, Ohio (News Talk 1480 WHBC) – Stark County’s goal of getting most 911 calls taken care of by the first dispatcher who answers the phone is slowly being realized. As of March 1, most people calling 911 in the city of Canton from a cell phone got the new Canton...

National Public Safety Telecommunicators Week has been observed in the United States since 1981 to recognize public safety professionals who respond to emergency calls and dispatch emergency responders and equipment during a time of crisis. At the Monday, April 11,...

Krista Wilson is a supervisor at the public safety communications centre (PSCC) in Saint John. (Image submitted) Krista Wilson had no idea she would one day end up working as a 911 operator. But more than 25 years after taking her first call, the seasoned operator has...

MIDLAND, Texas (KOSA) -First responders in the Permian Basin play a vital role in emergency situations and can sometimes be the difference between life and death especially in severe weather conditions. Day and night, dispatchers connect those to in need of help to...

STARK COUNTY, Ohio (WOIO) - A Stark County family welcomed their newborn to the world this month with the help of a dispatcher. Dispatcher Justin Leasure is being honored for talking the parents through delivery during an emergency call, according to the Stark County...

The City of Brentwood and the state of Tennessee are celebrating this week as it is National Public Safety Telecommunicators Week. The week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the...

National Public Safety Telecommunicator Week (NPSTW) kicked off with Sheriff Rick Staly working as a 9-1-1 dispatcher in support of the Flagler County Sheriff’s Office (FCSO) communications specialists. This morning, Sheriff Staly answered calls and dispatched first...

All week long, communities across the Commonwealth and across the country have been honoring “headset heroes,” the men and women who play a crucial role in public safety as communications officers and dispatchers. Back in 1991, officials say Congress proclaimed the...

Pictured (from left) are ECOM Director Candy Miller, Telecommunicator Kaitlyn McPeak, Sen. Vickie Sawyer and Telecommunicator Lashareca Harrison. N.C. Sen. Vickie Sawyer stopped by the Iredell County Public Safety Center this week to express her appreciation to the...

It’s pretty easy to sign up for emergency information for Eagle County. But there’s more to it than just registering. Eagle County emergency alert information, from highway closures and accidents to wildfire, flood and other emergency information, is easily available...

MENOMINEE—The $6,400 dual-band radios Menominee County purchased for emergency response have arrived, Andrew Primeaux, Menominee County’s 911 director, said Tuesday. In December, the Menominee County Board of Commissioners agreed to spend $2.26 million for the new...

The Oswego County Legislature recently designated April 10 to 16 as National Public Safety Telecommunicators Week. Telecommunicators are a vital link between our community and emergency services. They provide voice and computer support – including pre-arrival...

The Department of Defense (DoD) is celebrating National Public Safety Telecommunicators Week in collaboration with state and municipal emergency response organizations nationwide who support the 911 Telecommunicator Tree of Life. Throughout the week, the Defense...

April 10 through 16 is the National Public Safety Telecommunications Week, and Broome County Public Safety recognizes the often underlooked, unsung heroes of Public Safety. 911 Dispatchers in Broome County take on average 1,500 calls a day, working twenty-four hours...

Often overlooked, emergency dispatchers play a critical role in emergency services being able to assist countless people a day. "Without us, nobody could do their job. You wouldn't get police service. You wouldn't get fire service. You wouldn't get an ambulance,"...