Albany Mayor Kathy Sheehan is responding to concerns from the head of the city's police union about staffing levels in the 911 communications center. Greg McGee has said the city currently has only 26 dispatchers, with four more in training. The mayor says while it is...

While operations of the Webster County 911 dispatch center were being handed over to New Jersey-based IXP, there was about a two-week period where there was an overlap in payments, according to Webster County Chief Deputy Rod Strait, the chairman of the Webster County...

ARMINGTON - County commissioners approved a plan Thursday morning to bring in staff from Somerset County into the Franklin County Regional Communications Center to assist over the next couple of weeks. CL Folsom, the communications director for Franklin County, is out...

The new Linn County E-911 Center is now open. The center, located at 110 W. Ira St., in Marceline is in the old Saint Francis Hospital and includes communications operations, meeting rooms, kitchen, dispatch center, sleeping rooms for dispatchers and a full kitchen....

On a recent night when an earthquake rattled York County, prompting calls to 911, Dover Township firefighters overheard dispatchers sending police to a reported house explosion with fire in their coverage area. Nine volunteers at the firehouse jumped up, put...

When someone calls 911 they are often in distress and may have difficulty describing what is happening around them, but the Edinburg Police Department is hoping to change that by using new technology that makes it easier for dispatchers to communicate.

After a mother made a frantic 911 call while trapped inside a sinking vehicle with her 5-month-old child in Houston, she is finally meeting the woman who helped save her. As Tropical Storm Imelda inundated Houston, 19-year-old Rachel Cangemi and her baby slid into a...

Campbell County officials have confirmed that their emergency 911 phone lines have been restored to those previously affected by the outage.

Portland — A man who witnessed an unprovoked attack on another man in Southwest Portland said he had to beg a dispatcher to send help. This link will take you to the audio of that call. It is well worth listening to. The question I have is was this dispatcher simply...

A California Highway Patrol officer in Chowchilla signed off for the last time Tuesday and it was truly a family affair.

At an emergency meeting Wednesday night, the Osage Ambulance District Board of Directors voted unanimously to have the Gasconade County 911 Center handle its dispatching after the ambulance director said he had serious concerns about the services currently being...

BRISTOL, Tenn. — A Bristol dispatcher has been recognized by the Tennessee Department of Safety & Homeland Security for taking measures that ultimately saved a woman’s life, a city news release states. The award stems from an emergency call she answered in March...

MONTGOMERY COUNTY, Va. (WFXR) — The New River Valley Emergency Communication Authority (NRV911) introduced another way for the community to reach out for help. The NRV911 which receives 9-11 calls can now accept 9-1-1 text messages. Individuals who cannot safely make...

The Albany Police Officers Union wants Mayor Kathy Sheehan and Common Council to do away with a requirement that the city's 911 dispatchers live in the city of Albany. A situation the union says has led to a dangerous shortage. The budget calls for 39 dispatchers, but...

BRISTOL, Tenn. (WJHL)- Officials said it was a Bristol, Tennessee dispatcher’s quick action and persistence in a 2018 9-1-1 call that ultimately helped save a woman’s life. Jessica Donihe is a four-year veteran of the Bristol, Tennessee Police Department. Donihe...

Connecticut started with Text to 911 service just over a year ago, and officials say while there have been some growing pains, the new technology has already helped victims reach out for life-saving help in dangerous situations. In the first half of 2019,...

(SACRAMENTO, CA) – Since the beginning of 2019, Assemblymember Kansen Chu (D-San Jose) has been working with the National Alliance on Mental Illness California (NAMI-CA) to push for better training on mental health identification for 911 dispatchers through AB 680....

Most of Santa Clara County, save for a few cities, can now text 911 in an emergency if they are unable to call. "I am ever mindful that we live in a valley with a lot of people that need other ways of communicating with us besides just being able to dial 911 and speak...

ALBANY, N.Y. (WRGB) - CBS6 continues to investigate a staffing shortage among dispatchers answering your emergency calls in Albany. Albany Police Officers Union President Gregory McGee is calling the vacancies a public safety risk. This week, he sent a letter to Mayor...

A former Custer County Sheriff’s Office dispatcher will spend 10 days in jail, but no time in prison, after pleading guilty to grand theft. Kelly Lynn Knight, 31, of Stanley, was granted a withheld judgment in the Custer County District Court case in Sept. 16...