In part one of our special report, “Lives on the Line” we highlighted the struggles 911 dispatchers face.While it’s a difficult job, in one dispatcher’s words, there are those calls that make it all worthwhile. One of those calls involved a young Morton girl whose...

Plano (WBAP/KLIF)  You can now text 9-1-1 if you have an emergency in the city of of Plano.  The city says the ability to text messages to 9-1-1 will help residents who are hearing impaired.  But, it can also be used in circumstances where it’s not safe...

TYLER, Texas — No one ever wants to have to call 9-1-1. However, those three numbers have saved countless lives since its first use in 1968. Each year, there are over 240 million calls into 9-1-1 dispatch services in the U.S., according to the National Emergency...

With the Kincade Fire in Sonoma County entering its second week, local public servants are stepping forward to help. The Santa Clara Police Department (SCPD) has sent a trio of dispatchers to Sonoma County. “[Sonoma County has] a lot of fire personnel in the...

MOREHEAD, Ky. (WTVQ) – Morehead State University Police Officer Harley Catron has spent her career and her life overcoming the odds.  That’s why she was chosen as an ABC 36 9-1-1 Hero. After a challenging upbringing in Montgomery County where some family members...

Lagging technology, increasing fees and little say in how funds are spent have north-valley law enforcement and emergency response leaders shopping for a dispatcher. Crested Butte Fire Protection District, Crested Butte Marshal’s Office and Mt. Crested Butte Police...

HARRISON, Ark. -- Smart 911 is not only helpful for dispatchers and first responders. The Boone County 911 director says it also could help save your life. Without saying a word, you can now tell emergency dispatchers a lot. "If it's a medical call, we can share that...

Three longtime female dispatchers for the East Bank Consolidated Fire Department in Jefferson Parish have filed a sexual discrimination lawsuit in federal court claiming a supervisor routinely passed over women for promotions and had inappropriate relationships with...

Present at the event...

The Putnam County 911 District has a new director. Penny Foister was named as the director at the October 911 board meeting through a unanimous vote. Foister began her career in 1992 as a paramedic. She later served as a 911 training officer and was named assistant...

JEROME, Idaho (KMVT/KSVT) A Magic Valley woman is getting recognized by the state for her work as a 911 dispatcher. Southern Idaho Regional Communications dispatcher Angel Hunsaker was named Communicator of the Year at the Idaho Public-Safety Access Point conference...

GREENSBURG, Pa. —Some 911 dispatchers are sounding the alarm about a system they say is putting lives in danger. It’s a dispatch program used in Westmoreland County. Programs like it will soon be required throughout Pennsylvania. The program, called ProQA, requires...

TEXT-TO-9-1-1 if you can’t What is TEXT-TO-9-1-1? TEXT-TO-9-1-1 is the ability to send a text message to 911 from your mobile phone or handheld device. Messages are routed to the appropriate Campbell County 911 center in a designated queue. TEXT-TO-9-1-1 is...

Thousands of Californians are struggling through blackouts and wildfires without a crucial safety connection: cell phone service. Without cell service, signing up for emergency wildfire evacuation notices or getting backup chargers to keep phones going during a power...

A federal bill has passed the House and is awaiting a vote in the Senate that would reclassify 911 dispatchers as first responders. Currently, dispatchers are considered a clerical, administrative role. But, for those who do the job, and those who rely on them,...

Their names are seared into the collective consciousness of California: The Griffith Park fire of 1933. The Bel-Air fire of 1961. The Tunnel fire of 1991. The Camp fire of 2018. Spurred by high winds, low humidity and an abundance of fuel, California’s most...

More than 350,000 out-of-hospital cardiac arrests occur in the United States annually, according to the American Heart Association, the world’s leading voluntary organization devoted to a world of longer, healthier lives. Cardiac arrest is a life-threatening condition...

CLAY COUNTY, Fla. - There's a shortage of dispatchers in some of our local counties – they are the first people you turn to when you need help.  It's a tough job under any circumstances. But right now, being a dispatcher in Clay County, is even tougher. ...

Once again DC 911 shows it can't handle its basic mission There’s more proof this (Wednesday) afternoon the 911 center in the Nation’s Capital is incapable of performing its core mission of sending the right help to the right location in a timely manner. In today’s...