CORAL SPRINGS (CBSMiami) – When a bullet shattered her back red VW window and almost hit her head, Guadalupe Herrera called 911. Trouble was Coral Springs police officers never came to help. After a lengthy investigation into how her emergency call was handled, the...

A 911 dispatcher is often seen as a lifeline for police officers, providing crucial details they need as they respond to emergencies. Among their duties is to making sure officers are safe, checking in on them during stops and sending back-up when needed. They are not...

MANKATO, Minn. (KEYC) - The City of Mankato presented new public safety staff while recognizing current staff and their efforts in protecting the Mankato community. New public safety staff took the oath of office while current staff was recognized for their...

Abby Howard has been working as a communications operator for the Missouri State Highway Patrol Troop H headquarters for the last four years. She never was in a real life-saving situation until August 2, 2019 when she came to the assistance of Jordan Samsone. "I've...

CORAL SPRINGS, Fla. - A Netflix movie led to a Coral Springs dispatch supervisor’s suspension after officers never responded to a shooting call in June, an internal affairs report concluded. Just before 7 p.m. on June 9, Guadalupe Herrera called 911 after someone...

An emergency dispatch supervisor streamed a Netflix movie as a Florida woman frantically placed two 911 calls for help after a drive-by shooting, ultimately generating no response from officers for more than 30 minutes before the woman drove to the police station...

LANCASTER COUNTY, S.C. (WBTV) - Former Chester County dispatcher and law enforcement officer James Baldwin has been found guilty of the 2016 murder of his wife Judy Orr Baldwin. Judge Dan Hall sentenced James Baldwin to life in prison. The guilty verdict and life...

PLATTSBURGH — For North Country residents looking for a new calling, a job could just be an exam away. The New York State Police will be holding exams for communication specialist positions across the state. The exam for Troop B will take place on Jan.11, 2020, at...

Netflix and too much chill. A 911 supervisor in Florida was streaming a Netflix movie when dispatchers botched a report of a shooting and failed to quickly send help, the South Florida Sun-Sentinel reported. Julie Vidaud was the shift supervisor when Coral...

BILLINGS — Members of the Billings City Council and its departments continued discussions about how to fix a $2 million shortfall in the public safety and general funds at the Lincoln Center School District Board Room Monday night. “We’re looking for help from you...

The Government of the Northwest Territories (GNWT) is pleased to announce that 9-1-1 service is now available in  all 33 communities in the Northwest Territories.  9-1-1 service in the Northwest Territories will make it faster for residents to contact...

When a 911 caller told a Woodbridge police dispatcher that a plane had crashed into a nearby house around 11 a.m. last Tuesday, it seems she couldn’t quite believe her ears. “What is it, a house that’s on fire?” the dispatcher asked. “A plane crashed into a...

LUMBERTON, NC (WBTW) – A Lumberton 911 dispatcher has been charged with DWI after a crash resulting in a fatality just outside Lumberton. According to Master Trooper Jody Conner with the North Carolina Highway Patrol, Tamla Terael McRae of Lumberton was driving behind...

The 911 dispatch protocol at the center of a lawsuit is causing two former Utah dispatchers to speak out.

LUMBERTON, N.C. (WBTW) – A Lumberton 911 dispatcher has been charged with DWI after a deadly crash just outside Lumberton. According to Master Trooper Jody Conner with the North Carolina Highway Patrol, Tamla Terael McRae of Lumberton was driving behind a pickup truck...

The Government of the Northwest Territories (GNWT) is pleased to announce that 9-1-1 service is now available in all 33 communities in the Northwest Territories. 9-1-1 service in the Northwest Territories will make it faster for residents to contact emergency services...

The territory's long-awaited 9-1-1 service is officially live. Those in the room for the service's opening moments in the NWT, decades in the making, described the "exciting and surreal" feeling of the number coming to life. Newly hired dispatchers were joined by...

LUMBERTON, N.C. (WPDE) — A Lumberton dispatcher was charged in connection with a deadly wreck this past Friday on Wire Grass Road in Robeson County, according to officials. Tamla Terael McRae, 44, is charged with driving while impaired, according to Master...

BUCKHANNON — The Upshur County Commission endorsed a proclamation on Thursday, recognizing E911 telecommunicators as first responders. On March 7, 2019, California Representative Norma J. Torres referred to the House Committee on Education and Labor to review and...