People live in Scotts Valley for a safe community, excellent schools and a beautiful environment. Public safety and other essential city services matter to everyone whether you are a senior, a parent or any other resident. The quality of life in Scotts Valley will be...

Ohio State Highway Patrol Dispatcher William “Willie” L. Courtright was selected for the 2019 Ohio State Highway Patrol Telecommunications Award at the New Philadelphia Dispatch Center.Courtright was further selected as the 2019 Ohio State Highway Patrol...

A 59-year-old man faces murder charges in Texas, where authorities allege he killed his 29-year-old wife. The Hood County Sheriff’s Office says Jennifer Pautenis has been missing since October. Investigators allege Edward Michael Pautenis told them he last saw his...

Albany, N.Y. - Governor Andrew Cuomo has announced $45 million has been awarded to 57 counties and New York City to enhance emergency communications across the state. Onondaga County will receive a little over 1 and a quarter million dollar of those funds. Oneida and...

KENNEWICK, Wash. -- Police are praising the incredible work of a dispatcher at the Southeast Communications Center after a woman called 911 while she held a gun to her head. To keep the identity of the woman suffering from the mental health crisis confidential we are...

Technical, personnel issues have been challenge, Putnam officials say A plan to move Putnam County Sheriff Department dispatchers to the county’s 911 call center is taking longer than expected and has legislators questioning whether the merger can be completed. “There...

Colleagues and friends remember Kathy M. Sherman Blagdon as an exceptional emergency dispatcher with an intense dedication to her work throughout 36 years with Lincoln County, the last six with cancer. Blagdon, 62, of Wiscasset, passed away Nov. 20 at her home....

VAN WERT — Ohio State Highway Patrol selected a Williams County man as the 2019 Dispatcher of the Year at the Van Wert post...

BISMARCK, N.D. Dispatchers have a long list of responsibilities. They multi-task several emergency and non-emergency calls. And also keep a streamline of conversation open with agencies. The job can take a toll on them, even if they knew what it entailed when they...

HELENA — Two emergency dispatchers were honored in Helena Wednesday, after their efforts helped save lives. Helena Police Chief Steve Hagen presented awards to lead dispatchers Chanel Waples and Zach Slattery in a ceremony at the Helena-Lewis and Clark County 911...

SAN ANTONIO, Texas — An emergency services dispatcher was arrested for allegedly making terroristic threats to shoot up the dispatch center on Monday, December 2. MySA reports that 45-year-old Jimmy Tucker made the threats on Monday after he told one of his coworkers...

LANCASTER — The Lancaster Post of the Ohio State Highway Patrol announces the 2019 Lancaster Post Trooper of the Year, Trooper Jonathan Drake and Dispatcher of the Year, Dispatcher Dustin Magill. These individuals were selected by their peers due to their dedication,...

HANOVER TOWNSHIP, LUZERNE COUNTY (WBRE/WYOU) — We start tonight with word of major upgrades coming to the Luzerne County 911 Center. Some say long-overdue upgrades. The current radio system which has caused safety concerns for years will be replaced. Luzerne...

For 911 dispatcher Lynette Starnes, the most chilling calls are the ones that come in from locations she can’t track. “A stabbing, a homicide, a medical aid, we’re trained to get through that stuff,” she said. “But if I don’t know where you’re at, we can’t help you,...

The Ohio State Highway Patrol Canfield Post has announced its 2019 trooper and dispatcher of the year. Trooper John Lamm has been named the 2019 trooper of the year, and Brooke Boley has been named 2019 dispatcher of the year.Trooper Lamm was selected in...

Only 8% of Americans survive cardiac arrest outside a hospital, but that percentage could increase significantly if bystanders recognize cardiac arrest and perform simple lifesaving tasks, a UVA Health physician says. UVA emergency medicine physician William J. Brady,...

AUSTIN, Texas (KCBD) - Gov. Greg Abbott has re-appointed Amherst Mayor Clinton Sawyer to the Commission on State Emergency Communications. This puts him in charge of administering the state 9-1-1 service and poison control programs. Sawyer is both the mayor of Amherst...

PORTLAND, Maine — A 911 call that prompted a two-day search for a sailboat off Maine was made by a sailor who was cold and seasick less than 24 hours after heading to sea, Coast Guard officials said. The crew of the 40-foot “Dove” eventually reported that all was fine...

The Bureau of Land Management is hiring wildland firefighting dispatchers, with the early cut-off for applications on December 10th. Base hourly pay ranges from $16.20 to $22.45 per hour. To qualify, you must be a U.S. citizen, have a valid passport or birth...

How the university combined an Avaya-based E911 system and a configuration and management solution from IR Prognosis to all but eliminate bad calls Like many educational institutions, campus safety is a top priority for Texas Tech University, one of the 14,000-plus...