WOOSTER — The Wooster Post of the Ohio State Highway Patrol has announced the 2019 Trooper and Dispatcher of the Year. Dispatcher Elza Lloyd was selected as the Wooster Post’s Dispatcher of the Year. The selection was determined by his peers and officers from both the...

After a stroke victim was forced to call 911 multiple times when he couldn’t provide dispatchers with the address of his hotel, the OEMC is promising changes. NBC 5 Investigates’ Chris Coffey has the update. [VIDEO]

Three weeks after NBC 5 Chicago Investigates first exposed a controversial 911 call for help -- in which a man was delayed in having dispatchers send an ambulance for nearly ten minutes -- the City of Chicago now says “more should have been done,” to help him, and...

NEW YORK (AP) – The Latest on the aftermath of a strong winter storm that hit the Northeast (all times local): 11:45 a.m. Police say the 16-year-old girl killed in a traffic accident during the snowstorm in New Hampshire was the daughter of a police department...

In an ever-continuing problem for the Taber/Vauxhall RCMP detachment, 9-1-1 hang-ups are still plaguing officers. With an RCMP delegation in council chambers for the M.D.’s regular meeting on Nov. 5, the issue was once again brought up as both council and the...

MICHIGAN CITY — A Michigan City officer who pulled a woman to safety after she was nearly swept away by high waves and dispatchers who spotted her via camera were honored Wednesday night. Michigan City Officer Todd Pliske received the “Exceptional Service Award” at...

Note: Public Safety Carrier Opportunity Informer Systems is looking for a talented professional whose role will be sales of Schedule Express, a leading scheduling software service operating exclusively in the Public Safety industry. The work environment is virtual, so...

County Accepting Applications Through Feb. 3, 2020 Montgomery County currently has openings for 9-1-1 call taker/dispatchers in the County’s Emergency Communication Center (ECC). Applications may be submitted online from now through Feb. 3, 2020, here. The ECC is...

Lake Mary, Fla., Dec. 10, 2019 (GLOBE NEWSWIRE) -- CentralSquare, the leading provider of public safety and public administration software in North America, announced its ongoing support of the emergency dispatch program at Warren Tech, a career and technical...

Police in Montgomery County, Maryland say a 911 call-taker “misunderstood the caller” Friday night when firefighters were sent to the wrong address for a report of a house fire. The Montgomery County Police Department operates the Emergency Communications Center (ECC)...

KUNA — The Ada County Sheriff’s Office last year fell short of its target goals on several metrics, including the percentage of 911 calls answered in 10 seconds or less. But the average patrol response time to critical emergencies in Kuna is down from last year,...

BERKELEY SPRINGS — The Morgan County Commission voted unanimously this week to purchase a number of portable radios for emergency responders and law enforcement and new equipment for its 911 Center. The 10-year lease from Motorola Soluation, worth $2.5 million at...

"This morning at approximately 6:20 am, during a semi-annual fire alarm system test at the E911 Center, there was an accidental discharge of the FM-200 Fire Suppression system. Out of an abundance of caution, EMS and Fire responded to the scene. Five employees were...

CHICOPEE, MA (WGGB/WSHM) -- Starting Tuesday, a new emergency dispatch center will be serving the town of Longmeadow and city of Chicopee. It's called the WESTCOMM regional emergency communication center. Starting December 10, a new dispatch center in Chicopee will be...

Last year, Dallas' police and fire departments teamed up with Parkland Hospital to rethink how they responded to 911 calls involving mental health crises. They placed a social worker inside the dispatch center to triage calls and sent out a special team staffed with a...

LANCASTER - Fairfield County Sheriff's Office radio dispatcher Ted Duffus never knows how a call he handles may turn out. It could be nothing or it could mean life or death. "Every phone call's a new challenge for us," Duffus said. "There's nothing, nothing the same....

MURRAY, KY — A 911 dispatcher in west Kentucky has been charged with identity theft and harassing communications after police say she created a fake social media account pretending to be a Murray woman.  The dispatcher — 46-year-old Tonya Clevidence of...

With nearly three-quarters of 9-1-1 calls in B.C. originating from cellphones, E-Comm says knowing your location is now more important than ever. Of the more than 1.13 million 9-1-1 calls the emergency communications centre has received so far in 2019, 74 percent...

MCALLEN – Medical experts in Hidalgo County are learning some residents are too scared to call for help, according to a new study. Hidalgo County EMS conducted 600 interviews with individual people for the study. They found people living in the U.S. illegally are more...