Nearly one in 10, 9-1-1 calls in Muskoka are either pocket dials or made in error. According to Bracebridge Mayor Graydon Smith all those pocket dials and mix-ups are beginning to cost the taxpayers of Muskoka a significant amount of money. Mayor Smith was speaking to...

The 911 dispatcher who has been battling breast cancer since August, learned she was getting a new roof free of charge last week, but wasn’t sure when. The single mother got a surprise when she learned it was happening two days before Christmas, complete with gifts...

SOMERSET, NJ — A 4-year-old Somerset County girl is being called a hero for calling 911 for help when her mother collapsed on the kitchen floor and did not get back up. Isla Glaser was honored on Wednesday in a ceremony at the Franklin Police...

Vernon Hills dispatchers will receive 2.5% annual pay raises under a three-year contract approved by the village board. The 2019 raises will be retroactive to May 1, and the other raises will be applied in 2020 and 2021, Police Chief Patrick Kreis said of the contract...

Callers using smart phones to dial 911 can video emergency scenes and chat with dispatchers with an enhancement to the Emergency 911 system, the first in Tennessee, said Rutherford County Sheriff Mike Fitzhugh. The Carbyne c-Lite software will pinpoint the exact...

A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. An internal investigation concluded that operator Donna Reneau violated...

TORONTO—Emergency services will have to soon ensure they can pinpoint the location of people calling 911 for help on their cellphones. The technically complex shift mandated by Canada’s telecommunications regulator to what’s called Next-generation 9-1-1 — or NG9-1-1 —...

he Columbia County Sheriff’s Office arrested one of its dispatchers for allegedly aiming a gun at someone’s chest Dec. 11 in the town of Wyocena. Leonel Ramirez, 29, Cambria, faces up to 10 years in prison on a charge of felony second-degree recklessly endangering...

DENVER (AP) — Seven employees of Denver's public safety agencies have taken their own lives over the past two years, a rate several times above the national average for all citizens. The seven included two members of the Denver Police Department, three staff members...

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FORT SMITH, AR (KFSM ) — A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. The investigation was conducted by the Fort Smith Police Department and Fire...

Emergency services will soon need to make sure they can locate people who are calling 911 on their phones. The technically complex shift that the Canadian telecommunications authority prescribes to the so-called next-generation 9-1-1 – or NG9-1-1 – should enable a...

TORONTO – Emergency services will need to ensure that they can quickly determine the location of people calling 911 for assistance on their cell phones. The technically complex shift mandated by the Canadian telecommunications regulator in what is called the next...

FORT SMITH, Ark. — A former Arkansas 911 dispatcher accused of mishandling a call with a drowning woman was cleared of wrongdoing following an internal investigation. The investigation was conducted by the Fort Smith Police Department and Fort Smith Fire...

Toronto Police Service will be adding a new piece of equipment to their arsenal in the new year, in the form of body-worn cameras. Police Chief Mark Saunders gave his end of the year press conference on Friday, where he outlined his department’s achievements and...

A 43-year-old man was shot multiple times and killed in Ballantyne early Saturday as dispatchers answering a 911 call heard gunfire and people arguing, Charlotte-Mecklenburg Police said. William Johnston was shot about 6:45 a.m. in the 15000 block of Capricorn Lane...

A 43-year-old man was shot multiple times and killed in Ballantyne early Saturday as dispatchers answering a 911 call heard gunfire and people arguing, Charlotte-Mecklenburg Police said. William Johnston was shot about 6:45 a.m. in the 15000 block of Capricorn Lane...

Emergency services will have to soon ensure they can pinpoint the location of people calling 911 for help on their cellphones. The technically complex shift mandated by Canada’s telecommunications regulator to what’s called Next-generation 9-1-1 – or NG9-1-1 – should...

FORT SMITH, Ark. (KFSM) — A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. The investigation was conducted by the Fort Smith Police Department and Fire...