The executive director of St. Joseph County 9-1-1 released a statement after questions were raised about a 9-1-1 operator's handling of the call about the crash on University Drive that killed two children and injured an adult and an infant. The van's driver, Brooke...

Every year, NENA – The National Emergency Number Association – estimates that there are over 240 million calls into 911 call centers (known as Public Safety Answer Points or PSAPs). A common problem among all PSAPs continues to be non-emergency calls arriving into the...

BENICIA — To celebrate the new year, the police department took time on Wednesday to recognize the recipients of various awards in 2019. Awards include: Officer of the Year: Detective Gregri DeGrange Public Safety Dispatcher of the Year: Michele Foley Professional...

The Elgin Police Department is ready to purchase a $1.3 million Motorola Solutions Next Generation 911 phone system that will allow residents to send texts and videos to the city’s emergency dispatch center, an upgrade the state is requiring by July. It will be an...

Dialing 100 from the general feature phone can also help the police trace the location of the caller to offer assistance. So far Dial-100 has also assisted more than 52 thousand senior citizens. This information was given to the nodal officers of Madhya Pradesh State...

MUNCIE, Ind. – A Muncie man spent a portion of New Year’s Day in jail after he repeatedly called 911 dispatchers about the theft – and subsequent return – of his garden hose. Lendol Earl Reed, 54, of the 600 block of South Shipley Street, was arrested Wednesday night...

In the newest episode of Behind the Tape, Lee County Sheriff Carmine Marceno gives you a look at the hardworking men and women in our communications division. Watch Video Now...

A Westminster family is thanking a police dispatcher who helped them welcome a new baby right in their living room. Liz and Scott Riddle delivered a little girl named Claire on Dec. 12. Scott called 911 and was connected with Westminster Communications Specialist...

ZANESVILLE, Ohio — “We’re just here to take care of business.” Rick Creeks is a Dispatcher at the Muskingum County Sheriff’s Office and works some holidays. “As far as family knows, you know they know they have to work around our schedules. They kind of do their thing...

The Mohave County Sheriff’s Office has announced it has expanded its 911 service to include text message capabilities. Mohave County, Arizona, which has a huge chunk of land along the Utah-Arizona border, said in a statement that emergency texting capabilities will...

Mary Esther couple Justyce and Heather James are not first-time parents, so when they felt the contractions of their daughter Aria they packed their bags and headed to Baptist Hospital. But on the drive to Pensacola, that's when things quickly changed, the baby was...

Firefighter fitness is a high priority. After all, firefighters might be called upon at any time to raise an unwieldy ladder, drag a heavy hose or rescue an injured citizen. These activities will occur while they wear 50 lbs. or more of gear and operate under...

FAYETTEVILLE — Fayetteville police officers and 911 dispatchers deal with stressful situations, and to help them get through those tough days is Mila. Mila, a 17-week-old schnauzer, will soon be a therapy dog. In January, she will start the first part of her training,...

HUNTSVILLE, Ala - After breaking ground roughly two years ago, the CEO of Huntsville-Madison County 9-1-1 said the 16 million dollar facility should be ready by March. The 30,000 sq ft building will expand the dispatcher/call-taker amount from 36 people to 52 people...

GAITHERSBURG, Md. (WDVM) — Call, Push, Shock. It’s a phrase that’s easy to remember, and it saves lives. Call, Push, Shock is a new national collaborative movement with a simple mission, to motivate bystander CPR/AED action and increase sudden cardiac arrest survival....

UNION GAP -- An outage at an emergency call center left people dialing 911 in need of help but, no one picked up and they want locals to know they can still be reached even during an outage. Suncomm Communications said the Cowiche, Tieton and Naches areas lost the 911...

Vivian Gwinn hadn’t been driving her “silver bullet” very long when her “bullet” – her 2016 Kia Optima – was hit from behind on a drizzly January morning while she was on Alcoa Highway. Gwinn, 72, can’t be entirely sure what happened. She was headed to Blount County...

The communications center is now displaying those saves in a new way to show their call-takers that even on the tough days, they make a life-changing difference. One of those call-takers is Amanda Johnson. Johnson and her colleagues spend their entire shifts helping...

E-Comm dispatchers, responsible for 99 per cent of the province’s 9-1-1 call volume for 25 regional districts in BC, deal with more than a few calls from the public that don’t belong in the emergency category. In 2019, E-Comm continued to receive calls in 2019 that...