ADA, Okla. (KTEN) -- Emergency dispatchers are a crucial link between people who need help and first responders. That's why April 12-18 is National Public Safety Telecommunications Week. "I have so much appreciation for our dispatchers," said Pontotoc 911...

At a ceremony held March 2, superintendent of the Delaware State Police, Col. Nathaniel McQueen Jr., announced the winners of the annual Trooper of the Year and Civilian of the Year awards. To help recognize the significance of the ceremony several distinguished...

A message from Tracy Hilburn, who is president of the Association of Public-Safety Communications Officials-International, reads, “Even though we are experiencing extremely challenging and unprecedented circumstances with the spread of the COVID-19 Virus, it remains...

n the basement of Danville City Hall, there’s a large room behind a sturdy, locked door. Inside, the overhead fluorescent lights are dim, which is how the 911 call center dispatchers like it. The atmosphere is serene and quiet — until an alarm sounds and a dispatcher...

CENTENARY, Colo. ((KDVR) – Heather Silchia always knew she wanted to serve the community. Raised by first responders, she thought that answering the phone when people called 911 would be a good way to continue this legacy. Lately, her work has been stressful,...

BREVARD COUNTY, FLORIDA – This week, kicked off “Public Safety Telecommunicator Appreciation Week” when as an agency and a community show our true appreciation for the amazing men and women who work behind the scenes to keep our Law Enforcement Officers and community...

A new service in San Francisco will allow people in dangerous situations to text 911 instead of calling, city officials announced Friday. Although people are still encouraged to call 911 in emergency situations, the new option is intended for people who are not in a...

This week is designated National Public Safety Telecommunicators Week, honoring those in the field of emergency call-taking by recognizing them for their quick thinking actions as they navigate telephone lifeline responses between those needing help and those first...

LEXINGTON, KY. (April 14, 2020) — We all hear of first responders — the police, fire and paramedic crews that are first on scene of emergencies. But the literal first responders of first responders are the communications officers who take calls about...

In a moving tribute, Beaver County 911 DIspatch has radioed Aliquippa Acting Police Chief Robert Sealock and Ambridge Interim Police Chief Romutis for the final time. Using its Beaver County 911 Center radio identifier “856”, an emergency dispatcher repeatedly called...

MUNCIE, Ind. — While emergency calls to 911 have gone up from previous years, examining the breakdown of the most frequent reasons dispatch sends out police, fire or a paramedic isn't as dire as you might think.    The Delaware...

A well known Edmonton LGBTQ advocate has filed a human rights complaint against the Edmonton Police Service ( EPS), saying an employee who took her 911 call last year repeatedly misgendered her and assumed her friend, who is also a trans woman, was a sex worker. Marni...

NENA is proud to publish 9-1-1 & COVID-19: A Report on PSAPs During the Pandemic. This report, based on 500 survey responses from 9-1-1 professionals across 46 U.S. states and territories, provides the 9-1-1 community with an initial view into how the COVID-19 pandemic is affecting PSAP operations, as well as what actions PSAPs and local authorities are taking to protect telecommunicators.
Survey access was provided to PSAP contacts using the NENA Enhanced PSAP Registry and Census (EPRC), a free service for public safety personnel that provides contact information for PSAPs during emergencies. Based on direct reports from the field, the report reflects the respondents’ sentiments and illuminates some trends with respect to how COVID-19 is changing PSAP operations.

FORNEY, Texas (Press Release, Forney Police Department) — The week of April 12-18 is both National Public Safety Telecommunicators Week and Animal Care and Control Appreciation Week! Forney Police Department Communications Officers and City of Forney Animal...

Mary Alice Reporting – The week of April 13th takes time to appreciate those who are the first line of defense in emergency situations. At the Tuscarawas County Sheriff’s Office, the dispatchers have the task of fielding calls that come directly to the Sheriff’s...