While the Oregon Road and Gray fires were ripping through Spokane County, a team of dispatchers in Colville were coordinating air and ground resources to the blazes. The Northeast Washington Interagency Communications Center dispatches state and federal agencies,...

The minutes a 911 caller spends on the phone with an operator are often filled with frenzy and uncertainty. Attempts to describe an emergency can easily leave out key details that would help first responders know exactly what they’re responding to. A handful of North...

NEW HANOVER COUNTY – Nearly a dozen calls from a recent shooting shared vital information with the New Hanover County 911 center. “There were shots fired, there’s a woman tied up,” one caller said.

OAKLAND — The Oakland Police Department has one year to speed up its notoriously slow emergency response times, California officials have warned, or the city risks losing important state funding — and even the authority to answer 911 calls at all. Most...

A North Texas 911 center is offering a service during emergency calls that no other agency is offering. Dispatchers at the North Texas Emergency Communications Center are not only ready to listen to your call for help, but they are prepared to watch your emergency as...

North Slope’s tribal organization asked for federal help with the response to the internet and cell outages that hurt several Arctic communities this summer after the fiber cable was damaged. An undersea fiber optic line was severed by the sea ice on June 10, leading...

On Saturday, Aug. 26, Fairfax County's Department of Public Safety Communications, also known as 9-1-1, held its first Public Safety Day Open House. Fairfax County 9-1-1 is Virginia's largest public safety answering point and is recognized nationally for its...

LEXINGTON, Ky. — COVID-19 is still here, according to health officials, and it’s touching homes, school systems, and now an emergency response center in Lexington.  Lexington’s health department is reporting a significant uptick in confirmed COVID cases...

The Collier County Sheriff’s Office has authorized a communications team to assist with hurricane recovery in northern Florida. Justin Koval, the communications technical manager, and Ricardo Garcia-Jimenez, the communications radio equipment technician are going to...

Knox County 911 calls are now being answered somewhere else. Since January, the Knox County Regional Communications Center has had four employees, when it should have 13. Rockport Fire Chief Jason Peasley said low pay and poor working conditions are to blame. “We have...

COLUMBUS, Ind. — Two months after lightning directly hit the Bartholomew County E911 Emergency Management Center tower, the subsequent damage is still not completely fixed. But funds have been approved to make permanent repairs. The early morning lightning strike on...

On Friday, August 25, Clark County and City of Springfield officials dedicated the new Clark County 911 Communications Center in memory of Deputy Suzanne Hopper, and the 911 Training Center in memory of Deputy Matthew Yates. READ FULL ARTICLE

WASHINGTON — Rep. Norma J. Torres, D-CA, a former 911 dispatcher, led a bipartisan letter with Rep. Brian Fitzpatrick, R-PA; and Congressional NextGen 911 Caucus Co-Chairs Anna Eshoo, D-CA; and Richard Hudson, R-NC; calling on the National Telecommunications and...

  PHOENIX — The way Melody Hernandez sees it, the trauma incurred by those taking emergency calls from people in crisis and dispatching help is no less than what occurs for her as a paramedic. Only thing is, state law did not require that 911 dispatchers get access to...

The Prestonsburg/Floyd County Emergency Communications Center, which came under fire following the murder of Amber Spradlin in June, was put in a more positive light during the Floyd County Fiscal Court’s regular meeting Aug. 16. Prestonsburg Interim Police Chief Ross...

LITTLE ROCK, Ark. – Officials with the Metropolitan Emergency Medical Services in Little Rock said a dispatcher who was shot Saturday has now died. MEMS officials said Dispatcher Casandra Peña-Romero died Wednesday from the injuries she sustained in the shooting on...

She frantically called 911 and was met by the calm voice of Chris Carvalho, a 28-year-old trainee dispatcher with the Orange County Fire Authority who started his job two months earlier. "You're doing great," he said in a placid voice. "You're acting as his pulse now....

When telephones and radio channels were the only means to manage emergencies, dispatchers could only hope for a better future. Thanks to advances in technology, that future is now for the Metro Emergency Communications center. When someone calls to report an emergency...

Eleven thousand days. That’s roughly how much time Denise Nash has spent with the Portage Co. Sheriff’s Office. She spent the last decade managing the communications center, often referred to simply as “dispatch” or “comm center.” Now, she’s stepping down to enjoy...

ST. LOUIS- There is a new voice for Central County Emergency in St. Charles County that might sound like artificial intelligence. Meet Samantha, if sounds a bit automated, it's because she is. Samantha has been dispatching for North and South St. Louis County for...