Comm Center News
3 Ways to Improve E911 with the Cloud
Cloud-based communications can provide a flexible way for enterprises to ensure their workers are safe in the event of an emergency no matter where they are. The number of people working remotely has increased substantially in recent years. Facilitating smooth...
What we can learn from Israel’s 9-1-1 call centers (FL)
Palm Beach County has 16 call centers for people dialing 911, a statistic that’s increasingly at the forefront of my mind as we grapple with the coronavirus pandemic. I live here with my wife, and like the rest of the world, we are sheltering in place and hoping to...
As pandemic threatens budgets, 911 services begin scaling back
Despite declining numbers of 911 calls, emergency call centers are struggling to maintain staffing levels, locate enough personal protective equipment and cleaning supplies and fund technological maintenance and upgrades as the coronavirus pandemic wears on, according...
Milton hires new public safety director (VT)
Michaela Foody specializes in emergencies. As a Saint Michael's College (SMC) alum, she served on the SMC Fire and Rescue squad before joining the University of Vermont Medical Center as an Emergency Communications Specialist. Now, amid a global pandemic, she began a...
An Old Foe Returns with a New Name
By Richard Mirgon, Public Safety Consultant
Several years ago, there was a company called LightSquared that some of you may recall and prior to that name they were known as Sky Terra. This company operated satellites that would be used for land-based LTE Communications. It turns out this spectrum and these satellites interfered with GPS. After some reports of interference and significant testing they found that their signal interfered with and had negative impacts on the Department of Defense, aviation, and public safety, to name a few. Part of the problem is that P25 systems use GPS to sync the networks and the interference could cause the networks to fail. In 2012 the FCC suspended indefinitely the authorization to operate because of this harmful interference. That same year LightSquared filed for bankruptcy.
Well they are back as Ligado Networks https://ligado.com/ and they have approval from the FCC https://www.fiercewireless.com/regulatory/ligado-finally-gets-a-light-and-it-s-green to operate. I find it interesting that after all the commotion with interference the company has not reached out to public safety simply to brief public safety and explain why it is different today. As we learned with rebanding, waiting to resolve interference after the fact is costly.
As you can see this is a little out of my swim lane these days since I focus on FirstNet, but back when I was President of APCO we were heavily engaged with LightSquared and we were very concerned. None of this may be a problem but someone needs to ask the questions and get the answers so it won’t be a problem. APCO has noted this in their membership minutes. As I recall NPSTC was engaged in the past and we need to support both organizations engagement with this. Public Safety needs to dig deeper than just monitoring. As I noted, if we wait too long it becomes another rebanding nightmare. Public Safety must do their own testing and dig deeper into Ligado’s game plan and to assess any risk to public safety networks.
Richard Mirgon is a Public Safety consultant focused on FirstNet. He is a Past President of APCO International and has over 35 years of public safety and first responder experience. For more information about the author please go to http://www.next-paradigm.com/about/
The views and opinions expressed in this article are solely those of the author and do not necessarily reflect the official policy or position of this company or any company with whom the author may be associated.
Still on Duty, 911 Dispatchers Answer Calls from Their Homes (VA)
Alexandria, VA – In its nightly email, the city continues to urge residents to stay at home, unless going out is essential. And when out, they stress the importance of maintaining six feet of distance around others. As the first line of first responders, 911...
Hopkinsville Police Dispatcher Recipient Of Scholarship (KY)
A Hopkinsville woman is among 25 people awarded a scholarship from the Gerald F. Healy Kentucky Law Enforcement Memorial Foundation Scholarship endowment. The college scholarships totaled $51,500 with four surviving family members of Kentucky officers receiving...
911 dispatcher credited for helping stop a man from taking his own life (MN)
A 911 dispatcher is being credited for helping save the life of a suicidal man. Last month, the caller said he was determined to die while driving around the Twin Cities. Minnesota State Patrol dispatcher Marty O'Hehir spoke to the caller for twenty-two...
Lyon County Emergency Communications Center honors fallen law enforcement across Kansas (KS)
An entire wall at the Emporia Police Department has been dedicated to those law enforcement officers who have given their lives to serving the public. In honor of National Police Week, the Lyon County Emergency Communications Center events committee went above and...
D.C. announces sudden passing of Operations Chief who served for 13 years (Washington, DC)
WASHINGTON (ABC7) — The Office Of Unified Communications, D.C.'s public safety communications center, made the unfortunate announcement about the sudden passing of D.C.'s Operations Chief who had served the city for 13 years Monday. Erick Hines suddenly passed...
911 Operators Keep Town Safe Behind The Scenes: Stratford Heroes (CT)
STRATFORD, CT — When times are tough, heroes emerge. We all know someone who's making a difference right now as we live through unprecedented times. Here at Patch, we've launched an initiative to help recognize these everyday heroes. This submission comes from...
County adds radios to back-up 911 system (OH)
LISBON — A radio system is being purchased that would allow county 911 dispatchers to communicate should they lose power. Were that to happen, 911 calls would automatically be answered and dispatched by the Carroll County Sheriff’s Office, which serves as Columbiana...
Logan County may serve as another backup to Piatt 9-1-1 (IL)
Piatt and DeWitt County dispatch centers use each other as backups, but it is becoming clear that a third option may also be needed. That was what Piatt County 9-1-1 Director Tim Furman told the Emergency Telephone System Board on May 4. He said the idea arose out of...
Dighton honors its public safety dispatchers (MA)
DIGHTON - Chief Robert MacDonald and the Dighton Police Department recognized the town’s public safety dispatchers during National Public Safety Telecommunicators Week last month. During the week of April 12-18, public safety agencies take time to reflect on the...
Ponce Inlet hires new police chief (FL)
On Thursday in a special meeting, Ponce Inlet Town Council members unanimously hired Atlanta Deputy Police Chief Jeff Glazier, who has worked for the metropolitan Georgia police department for 27 years. The town of Ponce Inlet is getting a new top cop. Ponce Inlet...
City of Alexandria, VA Utilizes FirstNet for 911 Remote Call Taking During Pandemic
By Lori Stone, Senior Public Safety Advisor, First Responder Network Authority
The Nation’s 9-1-1 professionals are on the on the front lines of emergencies every day and play a vital role in keeping our communities safe and secure. As they take calls and gather essential information to determine a situation’s severity, public safety telecommunicators are using the FirstNet network to support innovative approaches to 9-1-1 and dispatch.
The nationwide network is built in public private partnership between the First Responder Network Authority (FirstNet Authority) and AT&T. It provides a dedicated, secure and reliable connection for public safety for everyday operations or emergency communications. READ MORE
2020 PSAP Award Winners and Nominees
APCO International Announces the 2020 PSAP Award Winner and Nominees. Congratulations to the 2020 winners! Telecommunicator of the YearLine Supervisor of the YearRadio Frequency (RF)Technologist of the YearCommunications Center Director of the Year READ MORE
Cities considering suing county for breach of contract (NC)
ROCKINGHAM — The cities of Rockingham and Hamlet are considering filing a lawsuit against Richmond County for breach of contract based on the justification County Manager Bryan Land has given for the county’s change to an ad valorem sales tax distribution method....
E9-1-1 addresses downage rumor (MO)
Database corruption fixed on Wednesday, service never interrupted Barry County E9-1-1 has addressed community reports that its 9-1-1 service is or was down in Barry County, which is untrue. “Barry County E9-1-1 is up and working and there has been no disruption in...
911 issues resolved at Scotts Bluff County Communications Center (NE)
The Scotts Bluff County Communications Center has been advised that Verizon Wireless has identified the issue that affected services for 911 calls in this area. Those issues that affected Scotts Bluff County area have been resolved by Verizon Wireless, Scotts Bluff...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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