Comm Center News
9-1-1 Outage Caused By Operating System ‘Defect,’ Not Cyberattack (PA)
A “defect” in an operating system and not a cyberattack was the cause of the widespread 9-1-1 outage that impacted Bucks County and the entire state earlier this month. The intermittent disruptions within Pennsylvania’s Next-Generation 9-1-1 (NG911) system were traced...
Some Richmond council members unhappy with communication improvement plan (VA)
RICHMOND, Va. (WWBT) - In front of the Public Safety Standing Committee, Stephen Willoughby, the Director of Emergency Communications, Preparedness, and Response, promised his department is improving. At the top of Willoughby’s list of improvements is a new opt-in...
WESTCOMM officially opens new dispatch center (MA)
CHICOPEE — Elected officials, first responders and more gathered on July 14 for the ribbon cutting ceremony of a new regional emergency communications center at the old Salter College site at 645 Shawninigan Dr. The new center is set up to enhance and revolutionize...
Cammack Launches NextGen 911 Caucus (FL)
Representative Kat Cammack (R-FL) is launching the new NextGen 911 Caucus in the House of Representatives, which aims to enhance first responders' ability to respond to calls. As her press release explained, public safety telecommunicators (PSTs) operate in over 6,000...
Agencies Tune Up for FIFA World Cup With First-Ever ‘Spectrum Cyclone’ Communications Drill (WA)
Emergency response agencies from across North America gathered in Seattle this week for Spectrum Cyclone, a groundbreaking communications training exercise designed to bolster preparedness ahead of the 2026 FIFA World Cup and confront emerging threats in the digital...
Idaho plans emergency system overhaul through ‘Next Generation 911’
Next Generation 911 infrastructure will allow residents to send pictures and video to dispatch. The new technology also provides more precise location data. BOISE, Idaho — The Gem State is moving forward with a major modernization of its emergency response system...
Florida county leads the way with a high-tech 911 system for emergency response
NAPLES, Fla. — When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the scene to dispatchers. Moving to what's known as an NG911 — or Next...
Former Police Dispatcher Charged After ‘Cruel’ Call to Citizen: ‘Do I Have Your Full Attention?’ (OH)
Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A woman in Twinsburg, Ohio was involved in a shocking police call -- but...
DeWine announces next step toward statewide Next Generation 911 (OH)
COLUMBUS — Ohio Gov. Mike DeWine announced the next step toward expanding lifesaving Next Generation 911 across the state, with Belmont and Jefferson counties among those being added to the initiative. READ FULL ARTICLE
Auburn Text-to-911 program played crucial role in saving nonverbal woman from burning home (AL)
Auburn fire and communications personnel were recognized on Friday for their actions in rescuing a woman with paraplegia from her burning home, and dispatchers said Auburn Public Safety's Text-to-911 program played a critical role. A dozen personnel with the Auburn...
Marshall County 911 faces projected $31684 loss due to passage of SF 659 (IA)
Despite widespread concerns from the leaders of county Public Safety Answering Points (PSAPs) across the state, Gov. Kim Reynolds has signed a budget bill — Senate File 659 — without a line item veto of a provision that authorizes the state to “request reimbursement...
Amarillo TERT member to assist Kerrville dispatch after flooding (TX)
A Potter County Sheriff’s Office employee will deploy later this week to support emergency dispatch operations in Kerrville, as part of a coordinated response to widespread flooding in Central Texas. READ FULL ARTICLE
Germantown dispatch operations move to Washington County Sheriff’s Department (WI)
After more than 56 years, the Germantown Police Department's dispatch center has transferred its emergency call operations to the Washington County Sheriff's Department. "Today for the first time in over 56 years the microphones in the communications center of the...
AT&T says its ESInet to deliver photos, videos natively in NG911 environments
AT&T announces that AT&T ESInet—the carrier’s i3-compliant Emergency Services IP Network (ESInet) that is designed to help enable next-generation 911 (NG911)—will support photo and video messaging natively within 911 systems, as well as the delivery of...
In-custody Death in Baltimore Came Amid Dispatch Snafu (MD)
An outage snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly called for medics to help a man who later died in custody.
Striking DC33 members ordered back to work at 911 call center by Philly judge (PA)
A judge in Philadelphia has ordered that striking AFSCME District Council 33 members who work in the 911 call center must return to work, according to newly released court documents.
New 911 dispatch center in Sebastian County to enhance emergency response (AR)
“Time saves lives,” Milam said. “It is universally understood amongst emergency services in Sebastian County that 911 consolidation will be a benefit to them." FORT SMITH, Ark. — In an effort to cut down emergency response times and improve coordination among first...
Fort Worth takes steps to streamline 911 response time using AI, merging dispatch services (TX)
Emergency calls to 911 in Fort Worth a year ago were answered and serviced in ways very different from such calls made today — differences that, ideally, the caller doesn’t notice.
Chesterton officials call for investigation, resignation of Porter County 911 director (IL)
Chesterton’s Town Council and Chesterton Police Chief Tim Richardson are calling for the immediate resignation of Porter County E-911 Director Debbie Gunn, accusing her of false statements regarding the performance of the Chesterton/Porter joint dispatch center during...
Mayor Brown highlights the dangers of Spokane Regional Emergency Communications’ January contract deadline (WA)
Following a vote by the Spokane Regional Emergency Communications (SREC) Board to end their contract for dispatch services for the Spokane Fire Department (SFD) on January 1, 2026, City of Spokane replied with plans to create their own emergency communications system....
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
Subscribe to Comm Center News
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
Stay Up to Date With The Latest News & Updates
Share Your Story
Join our community to share your experience and connect and collaborate with colleagues.
Join Our Newsletter
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
Follow Us
Stay connected with the latestEmergency Communications News, Articles & Information.