Comm Center News
County Commission approves AI automation of certain non-emergency calls | Free – Emporia Gazette (KS)
The Lyon County Commission approved the purchase of a 4-month pilot with Hyper to automate 10 non-emergency call types for a total of $16,200 to be paid from the Dispatch Contractual Services fund.The new program, developed by new San Francisco based startup Hyper, is designed to respond to calls related to utilities, parking, controlled burns, and other non-911 issues. An AI voice, customizable by gender and talking speed, will ask for information and process it, transferring the caller if needed.
Fairfax County tests AI for public safety calls, eyes expanded implementation | FFXnow (VA)
Yesterday (Tuesday) marked a major milestone in the future of Fairfax County’s emergency response: one of the agency’s first uses of artificial intelligence.
For a brief period of time that day, the county’s Department of Public Safety Communications (DPSC) tested an AI system to triage select calls for service to the non-emergency line, officials announced.
In Quarters: San Ramon Joint Public Safety Building – Firehouse Magazine (CA)
This facility received the Renovations Notable award in the 2024 Firehouse Station Design Awards. Find the full list of winners here. This project for the San Ramon Valley Fire Protection District and the city of San Ramon remodels approximately 70,000 sq. ft. of existing city-owned buildings and includes the addition of a new 9,000-sq.-ft. emergency operations center (EOC) and 9-1-1 communications center.
Austin considers ‘Unified Emergency Communications Department,’ eyeing faster response times (TX)
The plan calls for consolidating 911 dispatch operations within the Austin Police Department, Austin Fire Department and Austin-Travis County EMS.
Spokane plans new emergency communications center after split from regional 911 system (WA)
SPOKANE, Wash. — Spokane is moving forward with plans to create its own Emergency Communications Center to serve as the city’s primary 911 dispatch hub. According to the City of Spokane’s draft agenda, the City Council is considering an ordinance that would establish...
From headset to high ground: How drones are transforming 911 dispatch – Police1
In emergency response, the heroes are often pictured on the front lines: the police officer arriving at a chaotic scene or the firefighter rushing into a burning building. Yet, historically, the very first “first responder” has been the calm voice on the other end of...
‘The man should be fired:’ 911 dispatchers’ complaints prompt calls for director’s firing or resignation (TN)
NASHVILLE, Tenn. (WTVF) — They are the people who take your calls in some of your worst moments. 911 operators have an extremely stressful job. But some who answer emergency calls in Nashville say their boss makes the job even more stressful and they describe the...
What If the Lights Go Out?
By Roxy VanGundy Kansas Unveils a Game-Changer for 911 Centers Across the State If you’ve ever worked in 911, especially as an administrator, you know one of the most persistent thoughts lurking in the back of your mind is: What if? What if the phones crash?What if a...
Marion Co. first responders gain communication network boosting emergency response (SC)
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Bernalillo County Leads New Mexico Next-Gen 911 Upgrade (NM)
The new system will add GIS mapping, text and video capability, and faster routing to help call centers respond more quickly and precisely. The county is the first in the state to begin the migration. READ FULL ARTICLE
Man accused of attacking emergency dispatchers inside New England sheriff’s office
Police say Cory Nickerson also led them on a chase after the attack in Goffstown, New Hampshire Goffstown police say Cory Nickerson, 50, followed an employee through a secured door at the sheriff's building on Saturday afternoon before physically assaulting the...
Dispatch centers overwhelmed with calls during fire season – (UT)
BRIGHAM CITY — With more wildfires flaring up Friday, dispatch centers have been inundated with calls. Early Friday morning, a new fire sparked in Box Elder County, the Perry Fire. The next three hours, dispatchers received a 400% to 500% increase in calls, according...
Emergency communications upgrades likely to cost millions (IA)
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Cobb 911 Announces Major Tech Upgrades, Becoming the Largest to Launch an AI (GA)
The Cobb County Department of Emergency Communications (DEC) is proud to announce major technology upgrades that will make emergency responses faster, smarter, and more reliable. With these upgrades, callers can now stream video directly to 911 professionals from the...
Chesapeake police get grants for 911 upgrades (VA)
The Chesapeake Police Department secured grants to enhance 911 services with new tech and staff training. CHESAPEAKE, Va. — The Chesapeake Police Department’s Public Safety Emergency Communications Unit has received three grants from the Virginia Department of...
‘I need somebody to take me seriously’: More 911 calls released from Texas floods
When a Gillespie County, Texas, 911 dispatcher answered the phone on the Fourth of July and asked the caller the address of her emergency, the woman on the other end of the line did not respond with the name of a street. "The Guadalupe River in Kerrville," the caller...
One Week After Completing Training, Nashville 911 Dispatcher Helps Deliver Baby Boy … (TN)
Just one week after completing her training, Nashville 911 call taker Denise Dyer handled two major emergencies on back-to-back days. One involved a suspected cardiac arrest. The other, a baby being born.
South Shore Regional Emergency Communications Center Reports Cyberattack (MA)
August 5, 2025 Submitted by The South Shore Regional Emergency Communications Center Executive Director Aaron Smith reports that the South Shore Regional Emergency Communications Center (SSRECC) was affected by an apparent cyberattack targeting one of its member...
South Texas man charged for allegedly making abusive 911 calls
He allegedly told 911 operators to perform lewd sex acts on him. Hidalgo County sheriff’s deputies say Samuel Andrew Valladarez, 21, of McAllen in the Rio Grande Valley, made repeated harassing and abusive calls to 911 operators in early May. Valladarez allegedly used...
Greater Harris County 911 Emergency Network Hold 2025 Charity Golf Tournament to Support 911 Telecommunicator’s Wellness (TX)
Annual golf tournament raises funds for mental health and training programs supporting over 1,000 local 9-1-1 telecommunicators. HOUSTON, TX, UNITED STATES, July 30, 2025 Emergency Network (GHC 9-1-1), a government agency serving over 6 million residents across Harris...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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