NASHVILLE, Tenn. (WTVF) — They are the people who take your calls in some of your worst moments. 911 operators have an extremely stressful job. But some who answer emergency calls in Nashville say their boss makes the job even more stressful and they describe the...

By Roxy VanGundy Kansas Unveils a Game-Changer for 911 Centers Across the State If you’ve ever worked in 911, especially as an administrator, you know one of the most persistent thoughts lurking in the back of your mind is: What if? What if the phones crash?What if a...

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The new system will add GIS mapping, text and video capability, and faster routing to help call centers respond more quickly and precisely. The county is the first in the state to begin the migration. READ FULL ARTICLE

Police say Cory Nickerson also led them on a chase after the attack in Goffstown, New Hampshire Goffstown police say Cory Nickerson, 50, followed an employee through a secured door at the sheriff's building on Saturday afternoon before physically assaulting the...

BRIGHAM CITY — With more wildfires flaring up Friday, dispatch centers have been inundated with calls. Early Friday morning, a new fire sparked in Box Elder County, the Perry Fire. The next three hours, dispatchers received a 400% to 500% increase in calls, according...

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The Cobb County Department of Emergency Communications (DEC) is proud to announce major technology upgrades that will make emergency responses faster, smarter, and more reliable. With these upgrades, callers can now stream video directly to 911 professionals from the...

The Chesapeake Police Department secured grants to enhance 911 services with new tech and staff training. CHESAPEAKE, Va. — The Chesapeake Police Department’s Public Safety Emergency Communications Unit has received three grants from the Virginia Department of...

When a Gillespie County, Texas, 911 dispatcher answered the phone on the Fourth of July and asked the caller the address of her emergency, the woman on the other end of the line did not respond with the name of a street. "The Guadalupe River in Kerrville," the caller...

Just one week after completing her training, Nashville 911 call taker Denise Dyer handled two major emergencies on back-to-back days. One involved a suspected cardiac arrest. The other, a baby being born.

August 5, 2025 Submitted by The South Shore Regional Emergency Communications Center Executive Director Aaron Smith reports that the South Shore Regional Emergency Communications Center (SSRECC) was affected by an apparent cyberattack targeting one of its member...

He allegedly told 911 operators to perform lewd sex acts on him. Hidalgo County sheriff’s deputies say Samuel Andrew Valladarez, 21, of McAllen in the Rio Grande Valley, made repeated harassing and abusive calls to 911 operators in early May. Valladarez allegedly used...

Annual golf tournament raises funds for mental health and training programs supporting over 1,000 local 9-1-1 telecommunicators. HOUSTON, TX, UNITED STATES, July 30, 2025 Emergency Network (GHC 9-1-1), a government agency serving over 6 million residents across Harris...

And that’s before police or fire show up. “Absolutely – any dispatcher who has taken a call from someone in need will tell you we are the first first-responder,” said Jamy Inglett, the Training & Compliance Supervisor for the City of Edmond’s Emergency...

St. Cloud’s commitment to public safety has once again received international recognition. The St. Cloud Police Department’s 911 Communications Center has successfully renewed its accreditations as an Emergency Medical, Fire, and Police Dispatch Center of Excellence...

Key officials for APCO and AT&T express each entity’s support for Congress reauthorizing the FirstNet Authority, allowing the organization to continue to oversee and upgrade the nationwide public-safety broadband network (NPSBN) beyond the current sunset date in...

Communications Workers of America Files Lawsuit Alleging Violations of New Jersey Equal Pay Act Against Camden County CAMDEN COUNTY, NJ – The Communications Workers of America (CWA) Local 1014, representing 1,600 public service employees working for Camden County...

Landmark initiative strengthens Maryland’s emergency-communications workforce and sets a model for other states NENA: The 9-1-1 Association and the Maryland 9-1-1 Board are proud to announce a groundbreaking partnership that grants every 9-1-1 specialist and support...

I’ve been a paramedic and firefighter for more than 30 years, and I’ve seen firsthand how reliable communications impact response times and critical care. Now amid Florida’s hurricane season, communication is more important than ever.  In 2011, a deadly tornado...