It’s a stressful job being a 911 dispatcher listening to distressing calls all day, but two Denton dispatchers say they’ve learned how to handle it after more than 10 years of service. The city of Denton’s Public Safety Communications Division of 28 people receives...

PATERSON — In an effort to salvage a $7.2 million boondoggle, city officials are now pursuing plans to convert a South Paterson industrial building into a public safety communications center. The city's original goal had been to use the building as a...

The Metro Nashville Community Oversight Board will research hiring practices at the city's police department and 911 calls the agency receives related to mental health.  The research comes at the request of two groups: anti-racism coalition Nashville Organized...

A dispatcher with the Tulsa Police and Fire Departments died on Tuesday following complications from the novel coronavirus. Joey Phillips, who started with the police department in 1997, was 52, according to a Facebook post by the Tulsa Police Department. “It is with...

LIHU‘E — County dispatchers moved into a newly renovated communications center at the Lihu‘e Kaua‘i Police Department headquarters Wednesday. For the past three months, as renovations and upgrades were underway, dispatchers worked from a temporary location while...

FOXBOROUGH, Mass. (WJAR) — A regional dispatch center opening in Foxborough has the technology to pinpoint a callers exact location, whether in a moving car or in the middle of a parking lot. Nestled on a hill in the middle of F. Gilbert Hills State Forest, the...

Will the city of Ripon’s communication center be dispatched to Fond du Lac County in 2021? That is a question that could be answered Monday during the Common Council’s next meeting. The topic, which first came to the council in August, took up the majority of last...

CHICAGO (WBBM NEWSRADIO) — Mental health advocates and experts are increasing pressure on the Lightfoot Administration to scrap its plan for teaming police officers with mental health professionals on 9-1-1 calls. Several aldermen have proposed a system under...

McLean County approved a bid with Muhlenberg for a new inmate contract during the Nov. 12 McLean County Fiscal Court meeting. The court also held a first reading for the $5 water service fee to pay for 9-1-1 services. Additionally, the county held its first reading...

Rushing to catch up in a digital age, emergency services personnel in Greater Sudbury are poised to make up a great deal of ground in the next couple of years with the implementation of Next Generation 911, or NG911. Paul Notman, manager of communications and...

NEW HAVEN — An eight-year veteran fire dispatcher for the city died suddenly at the age of 36, according to her obituary. Angela Yoxall Hurlburt was born in New Haven on May 23, 1984. She died Monday at Yale New Haven Hospital. The cause of death was not immediately...

BONNERS FERRY — According to county records, Boundary County commissioners approved $30,000 in spending to acquire a remote dispatch system amid COVID-19 concerns. A remote dispatch system’s approval occurred on Nov. 1 at a board of commissioners meeting due to recent...

CRAWFORD COUNTY, Pa. — With the dramatic rise in COVID-19 cases in the county over the past few days, the Crawford County Department of Public Safety is making temporary staff changes. Emergency management, the coroner's office, and mapping and...

Assemblyman Steve Hawley weighed in on this situation, calling it "shameful" that the state is holding these funds that are "earmarked and due to our counties to be used for public safety locally." Hawley said he sent a letter to Gov. Cuomo on Oct. 20 asking him to...

ABERDEEN, MISS. (WCBI) – Emergency vehicles converged on Aberdeen Elementary School this morning, but there was no crisis. Instead, it was a chance for children to see and hear from those who protect and serve their community. First Responders Awareness Day gave...

GREEN BAY, Wis.(WFRV)- For one week, Brown County has been using a new operating system called FLEX. “FLEX is our computer aided dispatch system, which is kind of the heart of the operation,” said Cullen Peltier Director of Public Safety Communications for Brown...

A La Porte County 911 dispatcher is hailed a hero after delivering her first baby over the phone. Melissa Elder has only been a La Porte County 911 dispatcher for about a year now. To successfully aid a couple in giving birth and help them administer CPR, she says, is...

Mineral County Sheriff Mike Toth is lobbying for new equipment for the county's 911 center. The current equipment at the 911 emergency call center, known to most as ‘dispatch’, at the Mineral County Sheriff’s Office was installed in 2008. “It’s on life support,” Toth...