SANDERSVILLE, Ga. — A Washington County 911 dispatcher was on duty earlier this week when she got a call about a house fire at her house. Alicia Napier has been a Washington County dispatcher for about 20 years, the same amount of time she’s lived on Anderson Drive in...

NICE  today announced that it has opened nominations for the 2021 PSAPs' Finest Awards, an annual recognition program for emergency communications (ECC) professionals now in its sixteenth year. Awards are presented each year in the following categories: Lifetime...

A dispatcher for Southwestern N.H. District Fire Mutual Aid faces felony domestic violence charges for allegedly assaulting his girlfriend over the course of their four-year relationship. Colby A. Howard, 21, of Spofford, was indicted last week by a Cheshire County...

A dispatcher received a call for a large pizza but quickly realized the woman was really calling about domestic abuse. ‘I would like to order a pizza’ When an Ohio police dispatcher picked up the phone for a 911 call, only to hear a woman asking for a pizza, he...

The City of Roanoke and VA811 announce that the American Public Works Association (APWA) Mid-Atlantic Chapter has selected the Blue Hills Communications Center project to receive an Honorable Mention for the 2021 APWA Mid-Atlantic Chapter's Project of the Year Award...

ALBANY, NY (WRGB) - This Albany emergency dispatcher, who we are keeping anonymous, has been on the job for the last few years. He says helping callers deal with trauma daily, comes with lasting impact on the mental health of operators. “Your friends and family...

WILMINGTON — The Wil­mington Public Safety Dis­patch Center operated out of the Massachusetts State 911 Department’s mobile PSAP while their operations room received renovations starting Jan. 21. This allowed the center to continue directing 911 calls as normal with...

MANSFIELD - The Richland County commissioners started the final phase of a plan to improve communication for public safety services in the county. The board voted Thursday to hire Hull Inc. of Newark to do site studies, design work and construction plans for a...

Alexandria, VA – Today the Association of Public-Safety Communications Officials (APCO) International announced the official kick off of APCO’s National Public Safety Telecommunicators Week (NPSTW) contest “Who is YOUR public safety superhero?” NPSTW is a week where...

How would you respond to an agitated caller who tells you he has a sawed-off shotgun pointed at his face and is going to kill himself unless you can give him a reason to live? That’s the kind of scenario that 911 dispatchers at the Volusia Sheriff’s Office...

TUSCON, Ariz. — A police department trying to summon help for a woman in cardiac arrest called twice and spent more than four minutes on hold with Tucson's 911 center before someone answered the call, a report from the center's interim 911 director said. The...

Roxanne Van Gundy, director of the Lyon County Emergency Communications Center, requested that the commission pay annual fees as well as an extra expense due to the City of Emporia for the county's part of the computer-aided dispatch system it shares with the city....

The commissioners recently approved a new contract for the upgrades to the system. The board entered a three-year agreement with Frontier Communications and will cost $4,960 a month. The county has received all necessary equipment and installations. She said...

The woman had been sheltering in her van parked at 67 Lincoln Park, in Newark. She called police at 3:30 p.m. Wednesday, saying she was unable to leave the van because it was stuck in snow, Newark Mayor Ras J. Baraka and Public Safety Director Anthony F....

ROANOKE, Va. (WFXR) — The American Public Works Association (APWA) Mid-Atlantic Chapter has selected Roanoke’s Blue Hills Communications Center project to receive an Honorable Mention for the 2021 APWA Mid-Atlantic Chapter’s Project of the Year Award for the category...

ST. LOUIS (KMOV.com) -- Someone's in trouble - a fire, a heart attack, a crime in progress - so you call 911. Instead of getting help, you're put on hold to weigh every second between life and death. A News 4 investigation revealed St. Louis City is well above the...