CLEVELAND (WJW)– The FOX 8 I-Team is investigating what’s being done to protect you after a series of delays with local 911 calls and people dying. We recently revealed three cases of people dying after calls for help. So, we’re asking, what about the next time...

JACKSONVILLE, Fla. — Action News Jax is asking questions about delays in dispatch answering 911 calls after Action News Jax reporter Bridgette Matter could not get ahold of dispatch. Matter called 911 after a man was acting erratically and approached her car in...

Law enforcement officers in New Orleans will soon be able to access records, data and receive real-time alerts through their cell phones and laptops via a new cloud-based tool that city plans to install this year. The Orleans Parish Communication District, the public...

SALT LAKE CITY — One Utah lawmaker wants to provide first responder agencies throughout the state with $1 million to develop or enhance their mental health resources. The Salt Lake Valley has experienced five suicides of first responders due to the stress they took on...

MUNCIE, Ind. — Delaware County dispatch is having trouble keeping staff to answer the county's 911 service calls, a problem that doesn't seem to have an easy solution. During the January meeting of the Delaware County Council, Paul Singleton, director of 911...

AUSTIN, TX — In the latest example of a new city function created with funds reallocated from the police budget, Austin 911 operators have begun testing a fourth triage option for mental health services as part of their script. "Austin 9-1-1, do you need police, fire,...

HILO, Hawaii (KHON2) — UPDATE: 02/08 11:33 a.m.: Electrical issues affecting the Hawaii Island Police Department’s communications center has been resolved, says HPD. Hawaii Island police (HPD) are reporting electrical issues with its communications center resulting in...

DURHAM, N.C. (WNCN) — In an emergency, seconds matter and that’s why CBS 17 has continued to closely follow the COVID-19 outbreak at the Durham 911 call center. The call takers and dispatchers are required to quickly process the information they’re given by the public...

SANDERSVILLE, Ga. — A Washington County 911 dispatcher was on duty earlier this week when she got a call about a house fire at her house. Alicia Napier has been a Washington County dispatcher for about 20 years, the same amount of time she’s lived on Anderson Drive in...

NICE  today announced that it has opened nominations for the 2021 PSAPs' Finest Awards, an annual recognition program for emergency communications (ECC) professionals now in its sixteenth year. Awards are presented each year in the following categories: Lifetime...

A dispatcher for Southwestern N.H. District Fire Mutual Aid faces felony domestic violence charges for allegedly assaulting his girlfriend over the course of their four-year relationship. Colby A. Howard, 21, of Spofford, was indicted last week by a Cheshire County...

A dispatcher received a call for a large pizza but quickly realized the woman was really calling about domestic abuse. ‘I would like to order a pizza’ When an Ohio police dispatcher picked up the phone for a 911 call, only to hear a woman asking for a pizza, he...

The City of Roanoke and VA811 announce that the American Public Works Association (APWA) Mid-Atlantic Chapter has selected the Blue Hills Communications Center project to receive an Honorable Mention for the 2021 APWA Mid-Atlantic Chapter's Project of the Year Award...

ALBANY, NY (WRGB) - This Albany emergency dispatcher, who we are keeping anonymous, has been on the job for the last few years. He says helping callers deal with trauma daily, comes with lasting impact on the mental health of operators. “Your friends and family...

WILMINGTON — The Wil­mington Public Safety Dis­patch Center operated out of the Massachusetts State 911 Department’s mobile PSAP while their operations room received renovations starting Jan. 21. This allowed the center to continue directing 911 calls as normal with...

MANSFIELD - The Richland County commissioners started the final phase of a plan to improve communication for public safety services in the county. The board voted Thursday to hire Hull Inc. of Newark to do site studies, design work and construction plans for a...

Alexandria, VA – Today the Association of Public-Safety Communications Officials (APCO) International announced the official kick off of APCO’s National Public Safety Telecommunicators Week (NPSTW) contest “Who is YOUR public safety superhero?” NPSTW is a week where...

How would you respond to an agitated caller who tells you he has a sawed-off shotgun pointed at his face and is going to kill himself unless you can give him a reason to live? That’s the kind of scenario that 911 dispatchers at the Volusia Sheriff’s Office...

TUSCON, Ariz. — A police department trying to summon help for a woman in cardiac arrest called twice and spent more than four minutes on hold with Tucson's 911 center before someone answered the call, a report from the center's interim 911 director said. The...