POCATELLO — An effective dispatcher is part psychologist, part internet investigator and part advice nurse, all packaged neatly in the wrapper of an expert customer service provider. Pocatello Police Department dispatcher April Neal hits all those nails on the head,...

PEORIA, Ill. (WMBD) — An upgraded $1.6 million Emergency Communications Center is opening soon in Peoria and leaders said 911 dispatchers will be better equipped to serve people. The center is set to open in the next few weeks. It includes more workspaces,...

DENVER (CBS4) – The city of Denver’s Public Art Program is looking to hire an artist or a team of artists for a new project. The city has allocated about $250,000 to create artwork for the Denver District 5 Police Substation and new 911 Call Center in Montbello. The...

Scotts Bluff County governmental units are starting to plan for the costs of upgrading first responder radio equipment in the near future, at an overall estimated cost of nearly $7.2 million dollars. On Friday last week, County Communications Coordinator Tyler Rexus...

People within Kendall County can now send text messages to the KenCom Public Safety Answering Point or dispatch center. Director Lynette Bergeron says while calling is still the preferred method to contact 911, there are situations when texting is necessary. Bergeron...

BOWLING GREEN, Ohio (WTVG) - When an emergency strikes and you call 911, dispatchers are the first line of defense. Corporal Karrie Houtz has worked as a dispatcher for the Wood County Sheriff’s Office for 15 years and says every day is different. Dispatchers field...

(TRENTON) – Recognizing the integral role of 9-1-1 dispatchers in emergency response, legislation sponsored by Assemblyman John Armato to designate 9-1-1 operators as first responders was approved Monday by the Assembly Law and Public Safety Committee. Every day in...

First responders are getting a major boost in their wireless communications with the addition of a new, purpose-built FirstNet cell site near Hysham, Montana. The new FirstNet infrastructure will improve coverage on Interstate 94 between Billings and Miles...

TUCSON (KVOA) - When you dial 9-1-1 every second counts.  But, as the News 4 Tucson Investigators discovered more than two years ago, those second were sometimes turning into minutes. As the News 4 Tucson Investigators reported back in January, a...

COLLEGE STATION, TX — Emergency dispatchers handle many high-adrenaline calls, often dealing with cases of devastation and loss. But two Brazos County 9-1-1 dispatchers recently worked an exciting call, resulting in a rare moment, of great joy. Brazos County 9-1-1...

A Phoenix 911 operator who recently recovered from COVID-19 has died after returning to work. And now the city is investigating how it handled overtime in her case. Pamela Cooper’s story is part of a larger issue about who is answering 911 operators’ calls for help....

A $120 million project that hopes to strengthen city services while revitalizing a neighborhood will be vertically expanding by a floor following some modifications to a scheme that emerged last year. Jersey City announced in September the imminent groundbreaking of...

A Phoenix 911 operator who recently recovered from COVID-19 has died after returning to work. And now the city is investigating how it handled overtime in her case. Pamela Cooper’s story is part of a larger issue about who is answering 911 operators’ calls for help....

ADAMS COUNTY, Colo. (CBS4) — Officials are urging residents in Adams County to register for CodeRED alerts. It’s a mobile alert system that will allow you to receive real-time emergency notifications from the county’s dispatch center. Some of the notifications...

CARMEL, N.Y. - Putnam County has been awarded $6 million in state funding to improve emergency communications, infrastructure and public safety operations. The funding, which is part of Phase 2 of the 2018 Statewide Interoperable Communications Targeted Grant Program,...

The dedication and achievements of staff members from the Department of Public Safety Communications (DPSC) were honoured at an appreciation event held on Wednesday, March 3 2021.  DPSC is comprised of specialised teams including the Public Safety Communication...

Jamesville, N.Y. — Police agencies responding to a mental health check of a 17-year-old Jamesville boy Thursday afternoon were warned that he may have an airsoft gun and had considered “suicide by cop” in the past. At some point, police say, the teenager pulled out...

BOWLING GREEN, Ky.— Eight Kentucky State Police Telecommunicators from throughout the commonwealth were recognized Friday at graduation ceremonies for the seventeenth class of the agency’s in-house Telecommunications Academy. “Across the state, KSP...

When a passerby witnessed what he thought was a man escaping from Monterey County Jail in January, he grabbed his cellphone, called 911 and described what he had seen just 60 seconds earlier as he drove near the county offices: A man “in gray shorts, bald headed, like...