Comm Center News
“Every day I make a difference,” longtime dispatcher says (KY)
When she saw a help-wanted advertisement for dispatchers, Tammie Harrington didn’t know she was applying for the job that would become a 20-year career. “For me, it was just a stroke of luck,” Harrington said Tuesday. At the time, Harrington was a stay-at-home mother...
City Honors Emergency Personnel For National Public Safety Week (IL)
Press release from the Chicago Mayor’s Office: April 13, 2021 The City of Chicago’s Office of Emergency Management and Communications (OEMC) is celebrating National Public Safety Telecommunicators Week, April 11-17, as part of National 9-1-1 Education Month to honor the outstanding contributions of the City’s 9-1-1 workforce and other essential personnel. Join OEMC this week to applaud the extraordinary dedication of our 9-1-1 workforce and the challenging jobs they carry out every day to protect Chicago’s residents and first responders. On Wednesday, April 14 and Thursday, April 15, OEMC will celebrate newly graduated 9-1-1 call takers and dispatchers as well as recognize and award those who have gone above and beyond their duties as call takers and dispatchers in 2020. Commendations, Awards of Merit and Team Performance, and Other Award Highlights: Several 9-1-1 personnel will be receiving Awards of Commendation for saving the life of a suicidal resident by communicating with family members in order to locate their loved one or the individual in distress. Multiple Police Dispatchers are receiving an Award of Merit at the recommendation of the Chicago Police Department for their skilled professionalism over the radio during the Summer of 2020. Select 9-1-1 personnel will also be receiving Awards of Merit for providing life-saving CPR instructions for an elderly family member in one instance and an infant in another event. In each instance, the handling call taker calmly instructed the caller on chest compressions, counting along with the caller until the Chicago Fire Department arrived on scene. Team Performance Awards will be given to acknowledge excellent teamwork, including 9-1-1 personnel assisting on-scene Chicago Fire Department personnel in finding a trapped resident by focusing on the ambient noises heard in the background to pinpoint the location of the resident during a Still & Box alarm fire. Additionally, the OEMC’s Emergency Management Team is being recognized for their work during the COVID-19 Pandemic, including the City’s longest Emergency Operations Center activation in its history. The 3-1-1 Call Center and Traffic Control Aides will also be recognized. This press release was produced by the Chicago Mayor’s Office. The views expressed here are the author’s own.
Tedisco Tours New Saratoga County 911 Dispatch Center, Recognizes Emergency Dispatchers (NY)
Senator Jim Tedisco (R,C-Glenville) yesterday toured the new state-of-the-art 911 Dispatch Center at the Saratoga County Sheriff's Office in Ballston Spa and presented the agency with a NYS resolution he sponsored and passed commemorating our 911 dispatcher public...
Commissioners Approve Changes to Comm. Center Bylaws (NE)
The Cheyenne County Board also approved changes to the Emergency Communications Center bylaws, and the Interlocal Cooperation Agreement. Emergency Communications Director Heidi Gillespie said the interlocal agreement will be adjusted as of July 1, reflecting the...
Oregon 911 operators honored during Public Safety Telecommunicators Week
SALEM, Ore. (KTVZ) -- In 2020, 9-1-1 telecommunication professionals in Oregon answered approximately 2 million emergency calls for law enforcement, fire and emergency medical services to protect the lives and property of Oregonians. Since early in 2020, these...
What does it take to be a 911 dispatcher? (AZ)
TUCSON, Ariz. (KGUN) — It’s National Public Safety Telecommunicators Week and to see what it's like to answer Pima County's calls for help, KGUN 9 went inside the dispatch center. “911, where’s your emergency?” 911 dispatchers answer your calls on what might be the...
First Responder Appreciation: 911 Dispatchers (NY)
ELMIRA, NY (WETM) – In honor of National Public Safety Telecommunicators Week, we are recognizing the dispatchers of our area in our First Responder Appreciation segment. Public Safety Telecommunicators, the 911 dispatchers, are a vital part of an emergency response....
Berkley Fire Rescue Recognizes Dispatchers During National Public Safety Telecommunicators Week (MA)
For immediate releaseBERKLEY — Chief Scott Fournier, on behalf of Berkley Fire Rescue, wishes to recognize Berkley’s public safety dispatchers during National Public Safety Telecommunicators Week. During the week of April 11-17, public safety agencies take time to...
Maricopa 911 dispatchers are behind-the-scenes first responders (AZ)
MARICOPA — The words “first responder” often bring to mind images of blaring sirens, flashing red and blue lights and speeding emergency vehicles. Those first on scene to a catastrophe are frequently the ones recognized as first responders, but there is another group...
Shawnee County dispatchers honored this week for their service (KS)
TOPEKA, Kan. (WIBW) - When you see a police car, fire truck or ambulance going to an emergency in Topeka and Shawnee County, a seldom-seen person is usually behind those calls. That person is a dispatcher who works out of the Shawnee County Emergency Communications...
First responders celebrate Telecommunicator Week with hope for future following challenging 2020 (WI)
BELOIT — Like seemingly every workplace, the Rock County Communications Center adapted to ensure operations continued through the COVID-19 pandemic as dispatchers eye the future with optimism as an expansion of the facility is on the horizon. In 2020, Director Kathy...
Expressing Gratitude for Public Safety Heroes
By Edward Parkinson, Chief Executive Officer, First Responder Network Authority
First responders face incredible challenges to keep our communities safe. This past year it has been especially true as public safety continued to uphold their oath to protect and serve during a worldwide pandemic. While we honor and celebrate these heroes every day, every April and May, we dedicate extra time to thank them for their selflessness and dedication.
Join us as we highlight the commitment and sacrifices made by those in emergency communications, the fire service, law enforcement, and emergency medical services (EMS), as well as our nation’s volunteers and public servants during these annual celebrations:
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Murfreesboro Emergency Communications Center announces 2021 Public Safety Telecommunicator of the Year (TN)
Left to Right: Mayor Shane McFarland, Elizabeth Stubblefield and Seth Russell
Murfreesboro, Tenn. – Murfreesboro Emergency Communications Supervisor Elizabeth Stubblefield has been named 2021 Public Safety Telecommunicator of the Year for her selfless actions, dedication, hard work.Stubblefield takes pride in her work and is always willing to step up and help when needed. “Elizabeth’s calm demeanor during stressful times is a reassuring voice on the radio,” said Murfreesboro Communications Director Seth Russell. “She is a 911 professional and will go above and beyond what’s is required.”Stubblefield is a four-year employee with the Emergency Communications Center. As a supervisor/trainer, she prepares for the unpredictable and teaches trainees the standard operating procedures, but also techniques for worst-case scenarios. Mayor Shane McFarland honored Stubblefield during the reading of a Proclamation recognizing April 11 – 17 as National Public Safety Telecommunicators Week at the City Council meeting on April 8. “Stubblefield has an outstanding reputation with the Emergency Communicators Center and is highly deserving of this recognition,” Russell said.Stubblefield joins several Emergency Communications personnel across the state who are honored as 2021 Tennessee Public Safety Telecommunicators of the Year.
Public defender, NJ county sparring over ability to hold on to 911 call evidence
The state public defender’s office is appealing a recent court ruling dismissing its lawsuit over how a South Jersey county retains data potentially relevant in criminal cases. The Office of the Public Defender sued Gloucester County last year over issues involving a...
Wait times for 911 calls have dropped significantly due to higher dispatch staffing, Anchorage police say (AK)
It now takes about half as much time for police dispatchers to answer 911 calls as it did during recent peaks just a couple years ago, officials with the Anchorage Police Department said this week. Wait times began to rise after 2015 and peaked in late 2018 and...
MVRDA telecommunicators recognized by county (NM)
DOÑA ANA COUNTY - The Doña Ana County Board of Commissioners recognized Mesilla Valley Regional Dispatch Authority telecommunicators by proclaiming the second week of April in their honor at their regular meeting Tuesday, April 13. “We are very grateful to all...
Tioga County making progress on emergency communications system (NY)
OWEGO (WBNG) -- It's National Public Safety Telecommunications Week and Tioga County is making strides to make the job a bit easier for first responders to keep everyone safe. They are moving forward with a long-awaited upgrade to their emergency communications...
Care packages assembled for Philly healthcare heroes, 911 dispatchers (PA)
Nine hundred care packages were assembled at Rivers Casino Tuesday morning and will be distributed to Philadelphia healthcare heroes and police 911 dispatchers...
Lowndes County 911 observes telecommunicators week (GA)
VALDOSTA – Lowndes County 911 is observing the second full week of April (April 11-17) as National Public Safety Telecommunicators Week. The week, sponsored by the Association of Public-Safety Communications Officials International and celebrated annually,...
Albany 911 dispatcher staffing shortage continues (NY)
ALBANY, NY (WRGB) — This week is National Public safety Telecommunicators week, a time dedicated to honoring those who answer our emergency calls and help keep us safe. But as CBS6 has reported for many months now, dispatchers in the city of Albany say their...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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