Texting, in recent years, has become one of the most valuable forms of communication among modern day technology—even among emergency response teams. While calling 911 is efficient, certain situations might need a texting feature for ultimate safety. Franklin County’s...

Oklahoma 911 call centers are experiencing a large amount of accidental 911 calls due to safety features available on mobile devices including iPhones and Apple watches. According to the Oklahoma 911 Management Authority and the State 911 Coordinator, 12 percent of...

Chautauqua County has been awarded $165,857 from New York State to make improvements to its 911 response and emergency dispatch operations. The funding, administered by the State Division of Homeland Security and Emergency Services, is part of a $10 million grant...

Did you know the Aventura Police Department’s 9-1-1 Communications Section is 1 of 7 Public Safety Answering Points (PSAP) in Miami-Dade County? In 2020, the Aventura Police Department’s team of 14 Police Communications Officers (PCO) processed over 90,000 phone...

SALT LAKE CITY — A Utah couple welcomed their fourth child into the world on the side of Interstate 15, coached through delivery problems by a 911 operator. Dispatcher William Kalaher was new to the job and had only been taking solo calls for two weeks when he...

WIVB) — New York State is dishing out $10 million to 911 centers across New York State. Local counties are slated to receive $1.2 million of that pie. The money is coming in the form of a grant from the NYS Division of Homeland Security and Emergency Services....

Orleans Parish Communications District (OPCD), one of the largest 911 centers in the U.S., will replace its existing call-handling system with APEX, the cloud-native call-management platform from Carbyne to integrate many next-generation 911 (NG911) capabilities...

Equipped with not much more than a flashlight and radio, a young security officer named Tim Clarke patrolled the campus of Mount St. Mary’s University 30-some years ago. He worked the midnight shift when he wasn’t attending classes at Frederick Community College,...

CROSS — In the past decade, an average of 17 people a day have moved into Berkeley County. The population has exploded by more than 30 percent, from 179,400 in 2010 to 241,300 over the past 10 years. It's stretched the county’s resources, infrastructure, schools and...

NASHVILLE, Tenn. (WKRN) — The sound of gunfire outside of Bar Louie in the Gulch sent customers running and desperately calling for help. However, witnesses tell News 2 they had trouble getting connected to 911 dispatchers. “It wouldn’t go through,” said Tim Davis,...

GRAND TRAVERSE COUNTY, Mich. (WPBN/WGTU) -- Central Dispatchers in Grand Traverse County said they are getting double the normal amount of misdials to 911. Grand Traverse Central Dispatch posted about the rising concern on its Facebook page Thursday. We're averaging...