The city says they are merging some call operations between the Lucas County Sheriff's Office and Toledo Police. A change is coming to the way the Toledo Police Department handles non-emergency phone calls. Gretchen Debacker, legislative director with Mayor Wade...

Extraordinarily high demand for emergency services has led to longer wait times on police non-emergency lines answered by E-Comm, as call takers prioritize a record-breaking number of 9-1-1 calls from people in life or death situations. A number of major...

COLUMBUS – Columbus city officials say a six-week pilot program aimed at reimagining police response to 911 callers suffering from mental health and addiction issues yielded promising results. Data collected over a span of 72 operation hours in June and July showed...

CLEVELAND, Ohio (WOIO) - Imagine calling 911 and having the option to have police or a mental health professional respond to the call. “Really think about how do we transform policing so that we keep our residents safe,” said Piet Van Lier, lead researcher at Policy...

        County officials gathered Thursday near a radio tower stretching well over 100 feet into the air, close to Cabin John Park Volunteer Fire Department. The new tower is part of a $42 million investment County Executive Marc Elrich and County Council members made...

The St. Joseph County 911 center says it's in a staffing emergency right now-- but, there’s help. Dispatchers are now getting 5% raises across the board and retention bonuses for staying on the team. Leaders hope paying dispatchers more will help solve some of the...

Two years after suffering communications outages that lasted anywhere from a few minutes to as long as 14 hours, Montgomery County’s public safety radio communications system received a major upgrade. Montgomery County Executive Marc Elrich held a news conference...

GOSHEN, Ind. (WNDU) - Fairgoers are enjoying the last few days of the Elkhart County 4-H Fair. The incident response team works tirelessly to make sure everyone can feel safe. 16 News Now shows us a new strategy they’re using to respond to emergencies quicker than...

Franklin County commissioners met Tuesday with city leaders from Washington, Pacific and Sullivan to convince them to join the county’s new emergency dispatch center. Union and St. Clair are using the new dispatch center to coordinate police, fire and ambulance calls,...

—County residents can use the Text-to-911 emergency notification service, which allows people to text rather than call during a crisis. It is especially beneficial to people who have hearing and speech impairments, said Erin Brockus, Ventura County Sheriff’s Office....

Converting the county’s emergency radio communications systems to the Michigan Public Safety Communication System is anticipated to cost millions of dollars, but is necessary to bring Hillsdale County online with interoperability with surrounding jurisdictions. ...

Springettsbury Township, York County — Working behind the scenes, emergency dispatchers are the lifeline between the call for help and first responders answering the bell. But a serious shortage, across the state and country, is hampering hiring. York County hopes a...

The Mountain Brook City Council, at its regular meeting for Monday, July 26, approved a contract with a provider of E-911 services for the city. The three-year contract is between the Mountain Brook Emergency Communications District and the Shelby County Emergency...

MATTOON — The Coles-Moultrie County Emergency Telephone System Board's former vice chairman has spoken out against a new contract that lets the system's assistant director work remotely from Florida. The board discussed the remote work agreement, which the system's...

MILWAUKEE — Re-imagining public safety was the goal of a panel discussion Friday with Milwaukee Acting Police Chief Jeffrey Norman, Milwaukee Alderwoman Chantia Lewis, and Milwaukee County Behavioral Health Division Administrator Mike Lappen. Among the questions:...

OCEAN CITY — Mayor Jay Gillian acknowledges $42 million is a big number. That’s the estimated price of a proposal to combine the city’s police and fire operations in a single building on West Avenue at Fifth Street. In a recent interview, Gillian said the estimate...