Across the nation, there is a 911 dispatcher shortage. Our local call centers are no exception. HILLSBOROUGH COUNTY, Florida — Across the nation, 911 call centers are dealing with staffing shortages.  According to the National Emergency Number Association (NENA), 911...

Portland’s Bureau of Emergency Communications, which fields 911 and non-emergency calls in the city, disciplined three employees in connection with the leaking of information that falsely implicated Commissioner Jo Ann Hardesty in a March 3 hit-and-run crash. BOEC...

I’m combining two recent announcements on state funds allocated for Southborough. Funding is related to water infrastructure and equipment for public safety departments. Last week, Representative Carolyn Dykema’s office shared news on the approved state budget for...

Martha’s Vineyard is facing another slew of accidental 911 calls this summer season. With the population swell the Island experiences during the summer, the Regional Emergency Communications Center (RECC) is fielding more calls, creating struggles for the Island’s...

SALT LAKE CITY (ABC4) – A former Utah dispatcher has been arrested for possession of child pornography. Court records show an arrest warrant was issued in Utah for 34-year-old Rex Long’s arrest. He was booked into the Salt Lake County Jail on July 29 on the warrant...

{{featured_button_text}} Law enforcement has a responsibility to respond to 911 calls for service and we do so every day. Many of those 911 calls end up being hang-ups in which someone calls 911 accidentally. Other times individuals call 911 and then hang up because...

Williamsport, Pa. - Lycoming County's public safety department is changing the way in which citizens may report emergencies. According to a release issued by the department, Lycoming County is now using 'Text-to-911', with all four of its carriers deployed. The county...

The Gaithersburg-Germantown Chamber of Commerce on Friday honored dozens of law enforcement and public safety workers on Friday in an annual recognition event. The 16th Annual Public Safety Awards presentation was produced in advance and posted on YouTube. The...

By Justin Roshak, Contributing Writer Hudson’s fire station headquarters sit at 296 Cox Street. (Photo/Laura Hayes) HUDSON – A major upgrade to Hudson’s public safety radio system is nearly complete. It offers the police and fire departments higher performance and...

A mistaken 9-1-1 call led to an impromptu basketball game with Waxhaw Police over the weekend.  9-1-1 dispatchers received a hangup call Saturday afternoon in which they heard screaming in the background. They sent officers to check out the situation. When the...

PHOTO BY DAVE DECKERCommunity activists in Tampa have been calling for changes in the conventional police response to mental health crises. And in its own way, the city is now heeding the call. After more than a year of debate between Tampa city leaders and community...

FLOYD COUNTY Ky. (WSAZ) - Starting Monday, the Floyd County Sheriff’s Office launched a text message tip line. These messages will go straight to deputies in their cruisers. “It would increase the response time and speed of how we react to something that requires...

Due to the mental health crisis, the number of calls to the Bakersfield Police Department dispatch center was the highest. Currently, the city wants to have an expert in charge of these calls before the police have to respond. On Wednesday, Bakersfield City Council...

DODGE COUNTY (WKOW) -- The Dodge County Sheriff's Office is asking for your help to reduce the number of 911 hang-up calls they receive. The sheriff's office said law enforcement has a responsibility to respond to 911 calls even when a caller hangs up, and that is...

The city says they are merging some call operations between the Lucas County Sheriff's Office and Toledo Police. A change is coming to the way the Toledo Police Department handles non-emergency phone calls. Gretchen Debacker, legislative director with Mayor Wade...