Comm Center News
Remembering 9/11 and how it changed public safety communications
By Harry Markley, Senior Law Enforcement Advisor, First Responder Network Authority Many of us know exactly where we were and what we were doing when the 9/11 attacks happened. I was commander of the SWAT team for the Phoenix Police Department, and the news came early...
Frederick County Awards EFJohnson Contract for New Public Safety Radio System (VA)
IRVING, Texas, Sept. 7, 2021 /PRNewswire/ -- EF Johnson Technologies, a leading solution provider of mission-critical communications technology for emergency responders, announced today that it has signed a $26.8 million contract with Frederick County, Virginia, to...
IU Health Lifeline works to improve EMS delivery advocating one dispatch center in Lawrence County (IN)
LAWRENCE CO. – IU Health Lifeline notified the Lawrence County 911 board that they will discontinue their 911 dispatch operations at their Bedford location beginning on October 1, 2021. According to an IU Health spokesperson, “IU Health’s intent is to hold to the...
The 24-Hour Watch – The Eyes and Ears Behind the Scenes of North Caroina Emergency Management
As part of the N.C. Department of Public Safety’s Division of Emergency Management, the 24-Hour Watch is housed in the State Emergency Operations Center in Raleigh. The Watch is an information and communication sharing hub for incident information and intelligence...
Broadband: $6 billion plan creates public safety gap (CA)
High-cables connected to a server. (Photo: Everything You Need, via Shutterstock) by CAROLYN McINTYRE posted 09.07.2021 With explosive wildfires once again raging across California, public safety must be paramount as legislators take final action on bills before...
Nampa Police names new community engagement coordinator (ID)
NAMPA — The Nampa Police Department on Tuesday named Carmen Boeger community engagement coordinator, a new position within the department. Boeger, a longtime employee and current manager of Nampa's dispatch center, will be responsible for relaying information to the...
Wisconsin contracts with AT&T to provide next generation 9-1-1 services – WisBusiness
MADISON, Wis. – The Wisconsin Department of Military Affairs, Office of Emergency Communications has selected AT&T to implement AT&T ESInet™, including Next Generation 9-1-1 (NextGen 9-1-1) call routing and emergency call statistic reporting, to improve...
Some Maine 911 dispatch centers struggle with staffing
The Regional Communications Center in Augusta is short 10 people. The director said every 911 call will be answered, but said dispatchers are feeling burned out. AUGUSTA, Maine — Some 911 dispatch centers in Maine are struggling with staffing. The Regional...
California launching 9-8-8 hotline for mental health crisis calls, an alternative to 9-1-1
Soon, Californians will be able to dial a new three-digit number when seeking help for a mental health crisis. After weeks in which funding to make the hotline work in California seemed uncertain, the state Department of Health Care Services announced last week...
Long Island 911 dispatcher fielded calls from people scared for NYC family: ‘They were panicking’
The night started normally enough for Suffolk County fire dispatcher Darin Swicicki, but as Wednesday night’s storm surged, taxing the New York City’s 911 system, he found himself inundated with calls about emergencies unfolding two counties away. Swicicki, 40, began...
Former TV&R chief helped revolutionize public safety technology
Jeff Johnson says 9/11 shed light on the flaws in communications systems used by the nation's first responders. When Jeff Johnson watched the second plane hit the World Trade Center on live television from his office at the Tualatin Valley Fire & Rescue in Aloha...
The Ins and Outs of a 911 Call Center Job – Florida
Working at a 911 call center is not for the faint of heart. Soon you could be put into a situation that can actually mean life and death. With rigorous education and strong instructions, these dispatch hubs can enable emergency personnel to respond incredibly fast to...
$17.79 Million Bid Award For New Johnston County Public Safety Center (NC)
An artist rendering of the Johnston County Public Safety Center Sheriff’s Office, Emergency Management Will Move From Courthouse SMITHFIELD – The Johnston County Sheriff’s Office, Emergency Management, and E-911 Center will relocate from the Johnston County Courthouse...
Hudson police dispatcher one of five to earn leadership scholarship (MA)
HUDSON — After 19 years on the job, Hudson Police Department lead dispatcher Jody Blanchard still looks for ways to improve. Next month, she’ll be heading to Florida for the Communications Center Manager Program, a two week in-person course along with some at-home...
Two Southeast Alaska towns allow texts to 911 when calling not an option – Alaska
Petersburg, Alaska. (Joe Viechnicki/KFSK) Residents in Wrangell and Petersburg now have the ability to text 911 for help when calling isn’t an option. “It’s been working out excellent,” Petersburg Police Department Chief James Kerr said. “It’s designed for the hearing...
AT&T: Wireless network operating at more 98% of normal
AT&T has provided an update on its wireless network following impacts from Hurricane Ida. They say it's operating at more than 98% of normal. The company's statement is as follows: "We continue to maintain and refuel more than 200 generators currently providing...
Augusta Department of Public Safety Director Bob Sage announces retirement after 34 years (KS)
Augusta Department of Public Safety Director Bob Sage has announced plans for his upcoming retirement after nearly 34 years in law enforcement. Sage’s retirement date is planned for the end of October 2021 but will continue to serve in the director position while...
Supply chain shortage could mean delay in county radio project (NM)
Supply chain shortages related to the COVID-19 pandemic will likely mean a delay in the next phase of the joint effort between Chaves County and the city of Roswell to upgrade local emergency radio capabilities. “Phase two is officially at a dead stop,” said Dave...
Haverhill’s civilian dispatchers ink first contract | Massachusetts
HAVERHILL — The city has achieved its goal of moving police officers out of dispatch and back onto the streets and has recently inked its first contract with the newly formed civilian Dispatchers Union Group. Mayor James Fiorentini said this is the latest milestone in...
Rhode Island fire departments sharing $5.5M in FEMA grants
PROVIDENCE, R.I. (AP) — Nineteen Rhode Island fire departments are getting a total of $5.5 million in federal grants that can be used to buy new equipment and upgrade training to enhance public safety, the state's congressional delegation said. “These grants will help...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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