DURHAM, N.C. (WNCN) – According to internal emails CBS 17 has obtained, one Durham fire official calls the Durham Emergency Communications Center the “weak link” responding to emergencies, and that firefighters are taking the heat when 911 calls are not answered. In...

Refugee-Canyon Joint Fire District recently dismissed its lawsuit against Licking County over dispatching fees, according to court filings. In an Aug. 23 notice of voluntary dismissal, the agency's attorney, David Comstock, said the district sought to dismiss its...

Starting Friday, Etowah 911 will take over dispatching duties for Southside police and fire, Police Chief Blake Ragsdale said. The City of Southside made the decision a few months ago to make the change, and for the last few weeks, dispatchers at the central Etowah...

Manchester Police Department dispatchers are the epitome of multi-taskers, taking emergency calls, researching the location, keeping an eye out on other screens and dispatching an officer to the scene all with the goal of keeping everyone safe. Photo/Pat Grossmith...

After spending $150,000 and participating in months of work to develop a long-term plan to guide the county during unprecedented growth, Santa Rosa County commissioners are apprehensive about the lack of new information in the report. Matrix Design Group presented its...

NASHVILLE (WSMV) - If you call 911 in Nashville, you may get a follow-up text. It's a way to give and get feedback to improve emergency communications. Stephen Martini the director of Metro Nashville's Department of Emergency Communications says the CueHit System was...

Highland leaders are facing what the mayor calls “a difficult decision” for the future of its police dispatchers. The police dispatchers say they believe the decision has already been made. In 2015, the state passed the 911 consolidation bill that required Madison...

Personnel Division has sent 95 applicants to police since June, only 6 have been hired. ST. LOUIS — St. Louis’ Personnel Department has sent 95 applicants to the understaffed and overworked police dispatch center since June – but only six have been hired. What's the...

Gov. Kathy Hochul on Wednesday announced $45 million in state grant funding has been awarded to counties statewide and the city of New York for improving the operability of emergency communications across the state. The funding “will enable local governments to expand...

Whit Adamson recently retired after 33 years as president of the Tennessee Association of Broadcasters. The Federal Emergency Management Agency (FEMA), in coordination with the Federal Communications Commission (FCC) recently conducted a nationwide test to assess the...

The Program is introduced in response to the Westchester County Police Reform & Reimagining Task Force Report (White Plains, NY) – In response to the Westchester County Police Reform & Reimagining Task Force report to the Governor, the County is announcing...

Sharon Phillips retired Wednesday, Sept. 29 after 36 years as a public safety dispatcher, most recently working for Sanford Regional Communications Center. Tammy Wells photo KENNEBUNK – She has helped a family perform cardio pulmonary resuscitation – by phone – after...

CLEARFIELD – Staffing shortages have been an ongoing issue for the Clearfield County 911 Center. On Sept. 14, the county’s Salary Board temporarily approved an additional $200/week pay for “commissioner-approved” work duties for four individuals in management...

Louisiana’s state government isn’t looking to switch communication providers from AT&T despite the chaos caused when many state workers, including first responders, lost phone service in the hours after Hurricane Ida. Multiple state lawmakers told AT&T during...

TOOELE, Utah — The North Tooele Fire District is reminding citizens to know what number to call if they're experiencing an emergency. The district says they've been getting emergency calls and voicemails left on their administrative phone line, which isn't monitored...

As Durham continues struggling to handle 911 calls, some officials are calling for the city to adopt a mutual aid agreement with another emergency communications center. But city records obtained by WRAL News show routing 911 calls through an outside agency has led to...

Three years later, and there are still emergency dispatch issues in Broward County. That topic dominated discussion Tuesday at the Marjory Stoneman Douglas High School Public Safety Commission meeting in Sunrise. The police response to the mass shooting was slower...

The Boise Fire Department is taking steps to help ensure we have effective communication tools for everyday situations, big events or emergencies.  Our department recently obtained equipment connecting us to FirstNet, a nationwide, high-speed broadband communication...