By Brian Maass DENVER (KCNC) — Denver’s 911 system is out of compliance with nationally recognized standards for answering calls as thousands of callers are finding themselves on hold when they call in to report an emergency. Andrew Dameron, Denver’s Director of...

(Updated 3:40 p.m.) Organizations representing Alexandria police and firefighters are taking the city to task for what they say are chronic underpayment issues that put local residents at risk, but city officials say the push is a negotiation tactic in the ongoing...

On Oct. 15, Gov. Andy Beshear and the Kentucky State Police announced that 16 telecommunicators representing 11 posts located throughout the commonwealth have graduated KSP’s in-house telecommunications academy. Present-day emergency services communication centers...

PERRY CO., Ind. (WFIE) - Tell City and County leaders have come to an agreement on the future of county dispatch. The two sides were previously split over the PSAP designation or who answers the call when you dial 911. According to commissioner Tom Hauser, the...

BURGAW, N.C. (WECT) - Pender County Commissioners approved the Moseley Architectural P.C. contract for the new Pender County Law Enforcement Center in a unanimous vote at a meeting Monday evening. Moseley will provide the full architectural and engineering design...

The deadline for most state government, health care and school workers in Washington to get their mandated coronavirus vaccination is Monday, October 18. Democrat Governor Jay Inslee issued the mandate in August and unlike other mandates across the country, provided...

ST. LOUIS (KMOV.com) – Calling all job seekers, the St. Louis Agency on Training and Employment will hold a job fair to fill several positions. From 10 a.m. to 2 p.m., future applicants can head to the Wesley House Association at 4507 Lee Avenue for the hiring fair....

BUCKHANNON — Officers from multiple departments and telecommunicators, along with city officials, joined to celebrate the First Annual Law Enforcement and Telecommunications Banquet hosted by the Volunteers In Police Service (VIPS) on Saturday. Local law...

OUC staff requires more supervision, improved call handling, and efficient location identification; recent improvements should continue with enhanced support  October 19, 2021 (WASHINGTON) The D.C. Office of United Communications 911 Operations Division (OUC)  has...

DURHAM, N.C. (WNCN) – Nearly 40 percent of the 911 operator positions at the Durham Emergency Communications Center (DECC) are now vacant, as the number of operational vacancies is now at 23 as of Friday afternoon, according to city’s website. For months, the shortage...

ABILENE, Kan. (WIBW) - Dickinson County Emergency Communications is saying goodbye to late and recently retired Communications Director Russell Wilkins, who passed away on Monday. The Dickinson County Emergency Communications Center says Russell Wilkins, 60,...

ST. LOUIS – A plan to consolidate 911 dispatch operations in St. Louis City will likely need state approval before it can become a reality. The Post-Dispatch reported a plan to merge all of the 911 dispatching services in the city is already being reviewed. Now city...

There is a shortage of 911 dispatchers and call takers. Many Hampton Roads cities are down more than 10 workers. CHESAPEAKE, Va. — Author's note: the video above first aired in July 2021. Emergency dispatchers help people through some of their worst moments. Call...

DES MOINES, Iowa — Some metro first responders are now using an app that can help them get to 911 calls quicker. When someone doesn't know where they are. KCCI's Chris Gothner shows you why knowing just three words could save your life. [VIDEO]... READ MORE