Eight weeks after a North Texas mother performed CPR on her little boy with the help of a MedStar 911 sender, she met the one she gives the credit for saving her child’s life. Erin Fennell is the mother of now 11-week-old Parker. The incident happened in early...

Earlier this week, we told you about how some pharmacies are having tougher time filling job openings. Now some dispatch centers in the Tri-State and other parts of the country are reporting shortages recently. Owensboro-Daviess County dispatchers are training on a...

CHARLOTTE, N.C. — This article involves commercial content. The products and services featured appear as paid advertising. National First Responders Day is Oct. 28th - this day honors the heroic women and men who run toward danger every day to help their fellow...

Dispatch supervisor Hillary Luff answered two urgent phone calls simultaneously. One requested medical assistance for an unconscious person and the other detailed an individual trapped in a house fire. Which call must she respond to first? Who should be deployed? What...

TWIN FALLS — For 33 years, Clint Sant has answered the call. As an emergency telecommunications specialist, commonly known as a 911 dispatcher, he helps send the appropriate responders to emergencies. Sant’s career as a first responder began with Lincoln County...

Residents of Hamilton County on Wednesday will be some of the first in the state to use a new citizen satisfaction and feedback solution after a call for service to Hamilton County 9-1-1 Unified Emergency Communications Center. This new service uses text messaging to...

(WHDH)– What if police couldn’t answer your 911 call because they were tied up investigating a mistake: Someone who called by accident. 7 Investigates found the number of those calls is increasing, and they’re diverting emergency crews away from people really need...

MARIETTA, Ohio. (WTAP) - A Washington County 911 system levy will be on next week’s ballots. Chief Deputy Mark Warden says this levy is an important part of operating the 911 system. It came into play five years ago due to operating costs surpassing the revenue made....

TOWN OF ERIN, Wis. - The well-known view from Holy Hill could be changing. Washington County is considering building a communications tower not too far from the iconic church that, in fall, offers one of the most iconic views in the state. Holy Hill draws visitors...

National First Responders Day is Thursday. The Tennessee Department of Commerce & Insurance and the Tennessee Emergency Communications Board “recognize the bravery, heroism and commitment to training by Tennessee’s emergency communicators on National First...

A senior executive at British Columbia’s emergency dispatch agency had expressed concern about the shortage of personnel that killed more than 500 people until a year before the historic heat dome in June. An email released through a request for freedom of information...

TRENTON — So that’s why legislators don’t want to pay. As Trenton faces a looming deadline to fork over $218K to MPS Communications in unpaid bills, a new report points to 345 incidents when communications between first responders was “negatively impacted.” At least...

When someone is choking, what do you do? What if there's a fire? Or gunshots at the neighbor's house? What if someone is about to deliver a baby? We don't blame you if you wouldn't know how to properly handle even one of those scenarios. But for 911 dispatchers, they...

Lucas County, Ohio — The area around the Sylvanian Police Station is very quiet. As of October 26, it is one of three regions in the Lucas County region that has already postponed 911 dispatch calls to the Lucas County Emergency Services Building in downtown Toledo....

Pictured from left right: Dispatcher Frank Ciraulo, Lieutenant James Haldenwang, Captain James Vaughn, Retired Chief Harry Delgado, Accreditation Manager Thomas Preiser, and Dispatcher Dan Rooney. (Photo courtesy Stafford Police) STAFFORD – The Stafford Township...