Comm Center News
New emergency alert system coming to Isabella County (MI)
Isabella County will transition to a new way of keeping people informed about emergencies in the county early next month. It will mark the end of the county’s current CodeRED system, in place for eight years. Smart911, the new system, is live and allows people to sign...
Sarasota County dispatchers tour Longboat Key (FL)
The Longboat Key Fire Rescue Department and the dispatch center for the Sarasota County Sheriff’s Office wanted to clear up any confusion. Longboaters know Greer Island and Beer Can Island are synonymous. They also know La Lenaire Drive is on Jewfish Key, which has...
Carteret County hopes to solve staff shortages by increasing pay
CARTERET COUNTY, N.C. (WITN) - Leaders in Carteret County are working to fill open telecommunication positions as fewer people are available to answer serious calls. “We are known as the first, first responders,” Kelly McAlexander, Carteret County telecommunication....
Robertson 911 Dispatcher Brittney Bennett Dies Unexpectedly (TN)
ADAMS TENNESSEE: (Smokey Barn News) – An integral part of the Robertson County 911 dispatch center, who will be remembered for her sweet loving spirit, Brittney Bennett, 30 of Adams Tennessee, has died unexpectedly. Brittney’s passing caught everyone by surprise. Even...
Seattle Fire Department Launches Corti Triage, Saving Lives with an Improved Double-Digit …
Danish AI platform helps save lives by assisting 911 dispatchers in assessing emergency calls SEATTLE, November 18, 2021--(BUSINESS WIRE)--The Seattle Fire Department (SFD), in partnership with Corti.ai, a leading AI software company, has implemented Corti Triage to...
POLICE DEPARTMENT’S NEW & IMPROVED MOBILE APP NOW AVAILABLE (CA)
Published: 11/17/2021 POLICE DEPARTMENT’S NEW & IMPROVED MOBILE APP NOW AVAILABLE RIVERSIDE, CA – The Riverside Police Department is proud to unveil its new and improved mobile application called “Atlas One.” The app is available in the Apple and Android app...
Emergency center using TikTok to recruit, relieve (KS)
“‘Why Tiktok?’” you may ask. The director of the Lyon County Emergency Communications Center answered that question and others Monday, following up on a Facebook invitation to check the center’s new social media outreach. Roxanne VanGundy explained in a new Facebook...
Yellowknife proposes emergency medical dispatch software for second year in a row (Canada)
For the second year in a row, city staff are proposing spending about $50,000 on emergency medical dispatch software in the City of Yellowknife draft budget. The 57-page document, released last week, sets aside $53,000 for the dispatch...
FirstNet Authority board renames committees, fills key roles
A FirstNet Authority board featuring seven new members conducted its first meeting today and immediately implemented some changes, including renaming three of the four board committees in an effort to better describe their evolving roles in the organization. New...
Hernando Sheriff’s Office recruiting staff for county’s emergency center (FL)
SPRING HILL — Ileana Scopano of Shady Hills says there isn’t much that can faze her, and that might be the key to a new career as an emergency operator at the Hernando County Sheriff’s Office. She’s working as a surgical assistant in a hospital operating room right...
911 Dispatch Center For San Mateo County Awarded For Excellence (CA)
SAN MATEO COUNTY, CA — San Mateo County's 911 dispatch center was recognized as an Accredited Center of Excellence by the International Academies of Emergency Dispatch, the county announced Thursday. The honor is the highest distinction given to emergency...
Public Safety Advocate: Throwback Thursday
This week’s Advocate is a throwback to 2017 when I wrote about the difference between network capacity requirements of commercial broadband networks and capacity requirements of public-safety broadband networks. This is a good time for this particular throwback since...
Erie County 911 operators to receive wage increase (PA)
Erie County 911 operators will receive a wage increase. This news comes after Erie County Council members passed the ordinance at the meeting on November 16th. This ordinance could not have come at a better time. According to the council, Erie County 911 Call Center...
County officials hear study findings from group looking at inadequate communications system (ME)
DOVER-FOXCROFT — The consulting group hired to study the communications needs for the county’s emergency responders presented its findings to the Piscataquis County Commissioners on Tuesday. Piscataquis County fire and police departments and ambulance services have...
City of Marshall to make repairs to outdoor warning system (TX)
MARSHALL, Texas (KLTV) - From the City of Marshall: On the morning of October 27, 2021, the City of Marshall’s 9-1-1 Call Center received notification of severe weather approaching Harrison County. We later received notification from the National Weather Service that...
Police seeking approval to hire additional full time Dispatcher (MA)
On tonight’s Select Board agenda is follow up on a staffing request made by the Chief of Southboough Police earlier this month. Police Chief Kenneth Paulhus described to the Board and Advisory Committee an urgent need for increasing the full time Dispatcher staff. He...
Police chief “embarrassed” about CSPD’s call center answer times, personnel shortage (CO)
The Colorado Springs Police Department is short a quarter of the number needed in its call center, which is having a big impact on how soon calls get answered. In turn, that slows the CSPD's response to people who are in grave danger and need help. "We are currently...
Man threatens Roswell 911 dispatchers in series of phone calls (GA)
ROSWELL, Ga. — Police were dispatched to the Roswell Emergency Dispatch Center on Oct. 27 after a man reportedly called 911 repeatedly and made lewd comments. Call takers gave officers audio of three separate calls from the suspect. In the first call, according to...
Lincoln 911 calls experiencing connection issues, police department says (NE)
Lincoln's emergency dispatch center is experiencing sporadic connectivity issues when fielding 911 calls from cellphones, according to the police department. Residents seeking emergency services are still encouraged to dial 911 first, LPD announced in a Tuesday...
Santa Barbara County is moving forward to separate fire and ambulance from law enforcement dispatching services despite opposition from the sheriff and current dispatchers (CA)
The Board of Supervisors, acting in that capacity as well as directors of the County Fire Protection District, unanimously approved several actions that represent what County Fire Chief Mark Hartwig called “a major step” toward creating a Regional Fire Communications...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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