This plaque hangs in the foyer of the Fairhaven Police Department, where all who enter can see the smiling face of Michael A. “Sully” Sullivan, and read his story and the reasons the dispatch center was named after him. Photo by Beth David. By Beth David, Editor By...

Call volumes The call center at the Sebastian County Sheriff’s Office received 13,070 emergency calls and 78,500 nonemergency/administrative calls in 2020, which comes to a total of 91,570 calls. The Fort Smith Police Department call center got 57,045 emergency calls...

MENOMINEE, Mich. (WJMN) – According to Menominee County 911, the Menominee County Board of Commissioners approved a plan to replace the county’s more than 20-year-old emergency communications system. The County began working with GCCSS Consulting in early 2020 to...

CLARKSBURG, W.Va. (WV News) — The Harrison County Commission discussed pay increases for E-911 workers, restructuring of Charles Pointe tax increment financing bonds and voter precinct redistricting during a special work session held Wednesday. Following discussions...

SAN BERNARDINO — The communications center that runs the dispatch for San Bernardino County Fire Department and handles all 911 calls for fire or emergency medical services is working with new partners and technology to accurately track cellphones during 911 calls....

GROSSE POINTE FARMS, Mich. – Beginning Tuesday, Nov. 30, citizens anywhere in the Grosse Pointe communities and Harper Woods will be able to send text messages directly to 911 in case of an emergency. Having the option to text during an emergency is beneficial to...

The Bloomington Communications Center is the first dispatch center in Illinois to earn accreditation from the International Academy of Emergency Dispatch in part for its handling of calls with diligence and respect. That's not an easy thing to do in the middle of a...

This commentary is by Stephen Whitaker of Montpelier, an author who has worked for 30 years on integrating planning, government transparency and accountability, public records access and more recently utility networks resiliency. We should all take some time to...

SEATTLE - Calls for help are sometimes meeting long delays as the city’s 911 system finds itself understaffed and overwhelmed. It is a potentially critical collapse in Seattle's public safety net and it could be months before the problem is solved. Until then, a...

WILLIAMSPORT, Md. (WDVM) — A new system has been installed at the Washington County Emergency Services Center. The new system is called Next Generation 911. It helps more accurately depict where a caller is calling from when they need help. READ MORE

RALEIGH — The N.C. 911 Board has approved $8.45 million in grants to 12 local public safety answering points and $6 million for three statewide projects. The grants will fund improvements to 911 PSAPs, radio-and-dispatch equipment upgrades and creation of new Public...

In an effort to better recruit and retain workers in the field, the Carteret County Board of Commissioners recently approved a 12.5% across-the-board pay increase for employees in the emergency communications center. According to information from Carteret County...

MERIDEN — The city’s pension board earlier this month voted not to approve an early retirement application with normal benefits for emergency communications dispatcher Elizabethan Marotti.  Marotti, who serves as president of the union that represents...

The Harrisonburg-Rockingham Emergency Communications Center was awarded national accreditation on Nov. 19 by the Commission on Accreditation for Law Enforcement Agencies in the communications program. The agency was first accredited in November 2011. Following a...

Richard Franz has been named the Deputy Director of the City of Lawton’s Emergency Communications Department. As deputy director, Franz will be responsible for coordinating, directing, evaluating and supervising the work of the emergency communications center’s...

Grey County is renewing its contract with Owen Sound Police Services, which is its 911 public safety answering point, dispatching emergency responders. The new contract includes a small share of the costs for equipping the OSPS service for coming changes to emergency...

NEWTON COUNTY, Mo. (KY3) - Newton County Central Dispatch has announced that dispatchers are now accepting Text-to-911 cases. Text-to-911 is a service that can be used in an emergency when making a call is not possible. It is meant to help if a caller is deaf or...

Luzerne County 911 Executive Director Fred Rosencrans said low pay and competition are hampering his efforts to attract and retain crucial 911 telecommunicators. Some employers in the area warehousing industry are now starting workers at $18 per hour for positions...