MECKLENBURG COUNTY, N.C. — Staffing shortages have been a common and at times debilitating side effect of the pandemic. Mecklenburg County, like many other communities across the country, is facing a 911 operator shortage. When someone dials 911, they are counting on...

NICE (Nasdaq: NICE) today announced that the City of Detroit (Michigan) 911 communications center will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing...

A man is having a mental crisis in a public place. Bystanders notice and dial 911, but since the man seems to offer no threat to others, no police car with blaring sirens arrives. Instead, a white van pulls up and two people wearing street clothes emerge. They ask the...

Starting January 1, Montgomery county residents will be able to call a new hotline for mental health and substance use crises. The Crisis Now hotline will operate 24 hours, 7 days a week. Callers will be able to speak with trained behavioral health professionals who...

Police in North Carolina are searching for the person they say is responsible for a "swatting" call that sent authorities to a family's home earlier this week. The Burke County Sheriff's Office responded to a 911 call just before 2 p.m. Tuesday (January 4) from an...

MANISTEE COUNTY — Michael Machen, Manistee County’s emergency management coordinator, has learned over the last nine months just how many people are involved in the safety of the visitors and residents in the area. “I think the thing that’s been most eye-opening to me...

When Terra Culley became a part-time dispatcher nearly 24 years ago, she had no idea it would lead to her penning monthly newspaper columns that now have been compiled into a book. November 29 was the release date for “Beyond the Voice of 9-1-1 Dispatch.” It is a...

A man in Sweden is alive today thanks to — in part — a drone. The 71-year-old had a heart attack while shoveling snow in December and was resuscitated by a nearby doctor after a drone flew in a defibrillator, Everdrone reported Tuesday. Someone having a heart attack...

In a release, they noted, “Currently, Niagara EMS is experiencing significant operational demands which, if not addressed, could result in a disruption to service. To that end, they said, “Effective immediately and until further notice, Niagara EMS is implementing...

GREEN BAY, Wis. (WBAY) - The Brown County Public Safety Committee voted Tuesday night to use $2.2 million from the American Rescue Plan Act, also known as ARPA, to construct a new, 300-foot 911 communications tower. The budget item now goes before the Brown County...

HERTFORD — Perquimans County officials said this week that shared 911 operations with Gates County have gone smoothly and all calls are being answered on a timely basis. Because of staffing shortages at the Gates County 911 center, Perquimans County’s 911 center is...

Moniteau County Emergency Dispatch responded to a 911 call out of Jefferson City on Monday morning during which text-to-911 was successfully used to help secure the scene, according to a news release from emergency dispatch director Kevin Wieberg. According to the...

A new antenna site at Fashion Outlets of Niagara Falls has been placed on the Niagara County Public Safety Radio Network, Sheriff Michael J. Filicetti announced on Tuesday. The addition to the network enhances radio coverage in that area and represents the final step...

Jan. 5—EAST LYME — Almost three years after voters first approved the retrofitting of a West Main Street office building into a public safety hub, this might be the month that police and dispatchers finally get to move in. Maybe. "I don't want to be too optimistic,"...

Some of the back-up 911 dispatch equipment for Columbus, Platte County and a number of other entities in the region is due for a move and an update. "I'm the chairman of the East Central 911 board," Platte County Emergency Manager Tim Hofbauer said. "Right now there...

Lucas Graham has led Floyd’s team of eight emergency dispatchers since October, a move he said is a testament to Sheriff Brian Craig’s efforts to secure competitive pay and benefits for Floyd County Sheriff’s Office employees. Graham graduated from Floyd County High...