Comm Center News
Emergency services staffing still OK (KY)
The omicron surge has caused some issues for regional law enforcement agencies, but it has not caused large disruptions on patrol or fire shifts. Officials from Owensboro and Daviess County law enforcement and fire agencies said last week that the surge has...
Former 911 dispatcher, 73, helps police catch scammers: ‘I usually hang up’ (NY)
A 73-year-old woman from Long Island helped New York police arrest a man who allegedly tried to scam her by posing as a bailiff on Thursday. She previously worked as a 911 dispatcher. Nassau County first contacted the woman, claiming to be her grandson, who said he...
Debt of gratitude owed all medical first responders (MI)
Within minutes after area residents or visitors to our community call Lapeer County 911 Central Dispatch to report a medical emergency, help is on the way. To the individuals, family members or passersby who placed the 911 call it matters little what colors or whose agency name is on the side of the ambulance, fire truck, or first responder units that show up on scene sirens blaring and lights flashing.
What matters most is that help gets there fast when minutes can be the difference between life and death without medical intervention. Maybe it’s a stroke, a heart attack, an opioid overdose, a suicide attempt, a vehicular or farm-implement accident or an industrial mishap at a local manufacturing facility. Whatever the nature of the call, the appropriate and necessary agency response will be quickly assessed by professionals at Central Dispatch as well as by personnel in the field — often including medical first responders from local fire departments in rural communities who often arrive before the ambulance does.
In Lapeer County, we’re fortunate to have an outstanding emergency medical services (EMS) community of professionals, supported by top-notch 911 dispatchers and the staff and services available at McLaren Lapeer Region — a certified Levell II trauma center capable of handling all sorts of major medical emergencies. Collectively as a community, we owe these individuals and agencies a debt of gratitude for choosing to dedicate their lives to help people in medical distress — awe inspiring any day of the week, but even more extraordinary during the COVID-19 pandemic.
In today’s paper (page 4A), we’re proud to report that the Lapeer County Medical Control Authority (MCA) and McLaren Lapeer Region (MLR) recognized and acknowledged all EMS personnel with their distinguished 2021 E. Thomas Stafford EMS Provider of the Year Award. Normally, the honor is bestowed to one deserving EMS provider for their contribution to the EMS system in Lapeer County. For more than 30 years, the Lapeer County MCA and MLR have recognized EMS personnel for the role they play to provide medical care, but this year they determined that due to the impact and challenges COVID-19 has had on their ranks they would recognize all EMS personnel within the MCA service area.
It was a great call, and we congratulate and thank the hundreds of men and women who serve within the far-reaching medical first responder community. The kudos are extended to law enforcement, public health, emergency management and other services that maintain and enhance health and safety to the people who live, work and play in Lapeer County.
We commend township leadership at the board and fire department level in their communities who saw the merits to organize and ask the public to finance medical first responders. The decision, with ongoing citizen and taxpayer support, has undoubtedly saved lives and enhanced the odds of survival for thousands of Lapeer County residents from life-threatening medical emergencies and serious vehicle crashes.
The frontline and first line of care on scene for many residents comes with the arrival of medical first responders associated with fire services in Almont, Burlington Twp., Deerfield Twp., Dryden Twp., Hadley Twp., Marathon Twp., Metamora Twp. and North Branch. Lapeer County is served by EMS personnel who work for Lapeer County EMS, Medstar Ambulance, Marlette EMS, as well as Mayville and Patriot ambulance services.
The work is stressful and time consuming, taking EMS personnel away from their families to undergo continued training and license certification to ensure they’re current on the latest care methods and familiar with new drugs and equipment (technology) that may be called into use should they respond to your home or place of business in the event of an emergency.
To one and all in the Lapeer County EMS and first responder community, thank you. You make a positive difference every day you go to work.
Fort Collins 911 dispatcher helps deliver baby girl (CO)
FORT COLLINS, Colo. — At just a week old, Addalyn Clarken already has quite the story to tell. “Not to be graphic, but she was coming,” her mother Jill Clarken said. “There was no waiting.” It was last Saturday when Jill and her husband John called 911 after realizing...
Jefferson City Police Department looks to new incentive program to fill vacancies (MO)
With personnel shortages at about 20 percent in some areas of the Jefferson City Police Department, city officials -- like many employers today -- are running into hurdles when it comes to recruiting and retaining employees, specifically police officers and...
Detroit 911 Improving Citizen and Community Services with NICE Inform (IL)
Detroit 911 Center operates 24 hours a day, 365 days of the year, serving 639,000 city residents within a 143 square mile area, and responding to over a million police, fire and emergency medical calls from the public annually. (Courtesy of the Detroit Fire Department...
Challenges at 911 dispatch centers revive talks of consolidation on the North Coast (OR)
Jan. 21—After more than 20 years of on-and-off discussions about consolidation, Astoria and Seaside are evaluating whether to combine emergency dispatch centers. Sheriff Matt Phillips said the Clatsop County Sheriff's Office has strongly supported the concept for...
AT&T and Verizon Communications reject request from Pete Buttigieg and the Federal Aviation Administration to delay 5G launch in the US
The CEOs of Verizon Wireless and AT&T denied a request to delay a planned rollout of 5G wireless services on January 5. “The question of whether 5G operations can safely coexist with aviation has long been settled,” the executives wrote in a letter on Sunday. ...
$10,000 PLUS DAILY PENALTIES?: Be Sure to Follow FCC Guidance to Avoid Big Fines Under Kari’s Law and Section 506 of RAY BAUM’S Act
I’ve been receiving a number of questions about the roll out of Kari’s Law and I figured I’d do a quick post on it, even though it is not technically a TCPA issue. At a high level the Act requires that multi-line telephone systems (including certain VOIP and...
Dispatch may regionalize sooner as Southwick staffing dips (MA)
WESTFIELD — As the city renovates its dispatch center to accommodate the expansion to cover Southwick, staffing shortages may prompt the changeover to happen sooner than planned. Westfield Public Safety Communications Administrator Nina Barszcz, who has been...
From the Command Center: A Conversation with Walter “Pete” Landon, Maryland Governor’s Office of Homeland Security
By Lori Stone, Senior Public Safety Advisor, First Responder Network Authority When Walter “Pete” Landon was growing up in Montreal, Canada, he idolized the Royal Canadian Mounted Police. But he was an American citizen whose father had moved the family north for work,...
Craig Enderle retires after 21 years with central dispatch (NY)
Craig Enderle has been helping people out of emergency situations for more than two decades. A emergency dispatcher and a firefighter, Enderle plans on retiring from the emergency dispatch office after 21 years on the job. His last day will be Jan. 28. Enderle was...
Alamosa 911 Dispatcher Arrested On Sexual Assault Charge (CO)
RIO GRANDE COUNTY, Colo. (CBS4) – A 911 dispatcher with the Colorado State Patrol’s Alamosa office was arrested Wednesday mid-afternoon after authorities were alerted to a possible sexual assault that occurred the night before. Tony Jackson Hill, 36, was taken...
All of Haines’ emergency dispatchers caught COVID but stayed on the job to answer 911 calls (AK)
The Haines 911 dispatch office is located in the Public Safety building at 315 Haines Highway (photo by Jillian Rogers/KHNS) All three of Haines’ emergency dispatchers have tested positive for COVID-19, but officials say they’ve elected to stay on the job anyway to...
Toronto 911 operator says ‘people are being hurt’ by waiting on hold for up to 10 minutes (Canada)
A baby not breathing, a drowning and a person suffering from a gunshot wound. Those are all examples of emergencies where callers waited on hold for longer than two minutes before a Toronto 911 operator said they were able to answer the call....
911 center operators share lessons learned from the pandemic
Hundreds of dispatch center leaders from across the nation are meeting in San Diego for the annual conference of The National Emergency Number Association, or NENA. And the pandemic is at the forefront. "There’s never been anything like this in our lifetime," said...
Residents Set Up an Emergency Phone Line Along a Remote Road for Emergencies (MI)
Ed and Faye Wakeham love their little camp outside of town in the Keweenaw. But with the remoteness of the area, comes some problems for outdoorists and those that need emergency help. So the Wakeham’s decided a few months ago to work with the Houghton County Sheriff...
APCO Files a Project Initiation to Create a New Candidate Standard for Common Computer Aided Dispatch (CAD) Public Safety GIS Identifiers
Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International has filed a Project Initiation with ANSI for the creation of a candidate standard titled Common Computer Aided Dispatch (CAD) Public Safety GIS Identifiers....
Improved facilities for Habersham 911 dispatchers on the horizon (GA)
Improved space for Habersham County’s 911 dispatchers could be up and running within the next two years, according to county officials, at the new Habersham County Emergency Services central station in Demorest. The new HCES station, which has not been designed at...
Frederick County receives requests for 32 new positions as budget talks begin (VA)
WINCHESTER — Frederick County has received requests to fund 32 new positions in the upcoming fiscal year. But it remains to be seen whether the Board of Supervisors will include these positions in the fiscal year 2023 budget. The board met with the county’s Finance...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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