CHAMPAIGN, Ill. (WICS/WRSP) — The Illinois Sheriff's Association awarded Champaign County Sheriff Telecommunicator Lance Buyno as Telecommunicator of the Year for his “extraordinary patience and outstanding communication skills”. On Mar. 27, 2020, at 4:15 am...

ROANOKE COUNTY, Va. – Answering calls in a time of crisis can be an emotional toll for 911 dispatchers. But without the classification as first responders, they do not have the same access to benefits. Local dispatch centers are pushing Virginia legislators to step in...

Emergency dispatch center Clark Regional Emergency Services Agency announced Tuesday it earned reaccreditation for the eighth time. CRESA achieved the status of Medical Accredited Center of Excellence, awarded by the International Academies of Emergency Dispatch. Only...

KEARNEY — The technology that carried the first 911 calls to dispatchers barely could help victims to help themselves. However, with advances in technology, tomorrow’s 911 calls will have all of the characteristics of how people communicate today. That means dialing...

SOUTHWICK — Technical issues are causing a delay to the initial time frame for Southwick emergency calls to transition to a regional emergency dispatch center in Westfield. The completion date has now been pushed out by about six months. “There are a lot of technical...

(© josephsjacobs – stock.adobe.com) The Virginia Department of Emergency Management continues to work on the deployment of the Next Generation 9-1-1 system across the Commonwealth. Fairfax County, in 2020, was the first public safety answering point (PSAP) to cutover...

Still-functional equipment will be re-used following upgrades occurring in Vigo County’s 911 Central Dispatch Center. Director Vickie Oster told the E911 Advisory Board on Wednesday the replaced equipment will be installed in the county’s backup dispatch center, which...

A power outage downtown impacted some Oklahoma City government buildings, including the interruption of receiving emergency calls at the 911 Communications Center. The center could not receive calls between approximately 5 a.m. and 5:45 p.m., according to a news...

COLUMBUS, Ohio (WSYX) — The 'Right Response Unit,' a triage pod in the city's 911 emergency call center, is expanding. It started as a pilot program in June. State certified clinicians are on hand to take 911 calls and help those in crisis. When there...

Red Deer city council approved on Monday the use of an additional $1.29 million in provincial grant funding towards the Next Generation 9-1-1 (NG9-1-1) telephone system. The NG9-1-1, an expansion in 9-1-1 services mandated by the Canadian Radio-Television and...

Governor Kathy Hochul has announced a successful collaboration between the New York Power Authority and AT&T to pilot FirstNet, built with AT&T, as part of a NYPA private wireless Long-Term Evolution (LTE) technology pilot project. FirstNet is the only...

Reveal Chief Investigator Brendan Keefe reported Tuesday afternoon that the bill had advanced unanimously out of the Georgia Senate Public Safety Committee. ATLANTA — A Georgia Senate committee has passed a bill overhauling the state's 911 system and training...

A Philadelphia mother was united with the 911 dispatcher who helped coach her during childbirth, Today reports. In November, Charlotte Fatoma went into labor en route to the hospital and eventually called 911, where dispatcher Elyce Rivera took her call. Rivera, who...

  IOWA CITY, Iowa (KWWL) - Fifty-seven percent of all U.S. adults say they have some kind of CPR training, but only 11% say they've ever actually used it. Those numbers are according to PulsePoint, a smart phone app trying to use the community at large to save lives...

  It’s been a little over a year since the new Washington County Communications Center began operations, and in the past year it’s already proved its worth in different ways. Safety was no concern for the dispatch staff in their tornado shelter-grade building when the...

DURHAM, N.C. (WTVD) -- Just because something is routine doesn't make it any less rigorous. "It all boils down to consistency, best practices, continual improvement and constantly looking at your policies and procedures," Zeta Fail, a lead assessor at the Commission...