The Lyon County Emergency Communications Center will become the first 911 center in the state to utilize a text message-based instruction and quality assurance service. The Lyon County Commission approved the purchase of a year’s subscription to CueHit, a program...

MANSFIELD -- Mansfield City Council -- after hearing impassioned remarks Tuesday evening about working conditions in the 9-1-1 center -- voted to add four new dispatching positions and also bumped the paygrade for the employees. The unanimous vote came after...

BOONE — The town of Boone is considering the future operations of the 911 communications center. Boone Police Chief Andy LeBeau said at the Jan. 12 town council meeting that Boone and Watauga County both operate a Public Safety Answering Point — or 911 communication...

GATESVILLE – Several citizens voiced their concerns over a number of ongoing issues in Gates County here recently during the public comment period at the regularly scheduled county commissioners meeting. Included among those choosing to voice their concerns – mostly...

OKLAHOMA CITY, Okla. (KOKH) — When you pick up your phone and dial 911, you never expect the line to be busy. But due to the current chronic worker shortage, you may have to call back, or wait for your call to be answered. This was the case for Oklahoma City...

STOW — After lengthy study and discussion, the city has decided to join with four other government entities in a regional dispatch center operation. Stow City Council on Thursday voted 5-1 to enter into an agreement to participate in the new center with Cuyahoga...

BREVARD COUNTY • PALM BAY, FLORIDA – Palm Bay Police Telecommunicator Kent Devault retired after 25 years of service to the citizens of Palm Bay as a dispatcher, with 17 of those years as a shift supervisor. The majority of his career was spent on the midnight shift...

Officials in Las Cruces say the lines that connect 911 calls to dispatchers in the City of the Crosses were down on Tuesday, but are working once again. The Mesilla Valley Regional Dispatch Authority says even though the lines to the main dispatch center were down,...

SHERIDAN — A bill sponsored by the Wyoming Legislature’s Joint Transportation, Highways and Military Affair Committee would require telecommunicator cardiopulmonary resuscitation — or teleCPR — training for Wyoming dispatchers.  If passed, the new...

In an emergency, the 911 center is often a lifeline. It’s where the call is answered, the crisis is assessed and the appropriate first responder is dispatched to the scene.  Most Chatham County municipalities rely on the county 911 dispatch center to take care of this...

PITTSBURGH — Pittsburgh Fire Chief Darryl Jones, a career firefighter whose decade-plus tenure in the city culminated in helping lead the response to the Fern Hollow Bridge collapse in recent days, took over as the city's emergency management coordinator on Monday....

ATLANTA - After a chance encounter with a homeless mother and child at an Atlanta shopping center, Ruby-Beth Buitekant wanted to help. She dialed ATL 311. "I decided this would be a perfect opportunity to call PAD at 311," Buitekant told FOX 5's Deidra Duke. "So I...

As Little Elm’s population has boomed, the town grew to have so many 911 calls flowing through Denton County’s dispatch system that town officials wanted to find another dispatcher service to handle calls for help. Through a five-year interlocal agreement totaling...

City of Columbus leaders should be applauded for increasing their investment in an alternative response for mental health and addiction-related 911 calls, which was recently covered in the Columbus Dispatch. What we see in our community is that mental health crisis...

Emergency services dispatcher Jessica Saclamana was recently honored for her service. Her ten years of working for the police department makes her their most senior employee. Nome Police Chief Mike Heintzelman commended Saclamana for her performance. “On a lot of...