Comm Center News
Emergency alerts were a problem long before the Marshall fire (CO)
More than 10,000 calls warning residents to flee failed when the Waldo Canyon fire exploded near Colorado Springs in 2012. Thousands of people were left without warnings as flames destroyed 347 homes and killed two people. Emergency alert failures dogged Colorado 10...
Skype 911 Call Update: How to Use New Feature, Enable Emergency Location Sharing
After 18 years in the market, the latest Skype update finally allows users to utilize the said video conferencing app for emergency calls. In addition to this, the said Skype 911 call update now lets users to share location. "The three-digit telephone number...
FirstNet success means no hypothetical ‘shots’ need to be fired, Swenson says
As public-safety officials today commemorate the 10-year anniversary of the FirstNet Authority being created, the deployment of the FirstNet nationwide public-safety broadband network (NPSBN) has proceeded well enough that no one needs to face a firing squad,...
FirstNet Exceeds 2M First Responder Connections
America’s Public Safety Network Surpasses 2.81 Million Square Miles, Expands First Responder Access to 5G and Strengthens Commitment to Mission-Ready Infrastructure (Courtesy of FirstNet and AT&T) In the nearly 5 years since AT&T was selected by the First...
A new bill would allow compensation benefits for first responders with PTSD (KS)
TOPEKA, Kan. (WIBW) -Several spoke Monday in favor of Senate Bill 491, which would allow first responders to receive workers’ compensation benefits if they develop PTSD on the job. Senate Bill 491 would allow workers compensation benefits for treatment, time off, or...
Bill to designate dispatchers as first responders (IL)
(WAND) - Emergency dispatchers are the first to answer the call for help. But in Illinois, they are categorized as clerical staff - not first responders. Now, a bill moving through the Illinois Senate could change that. "Dispatchers are the lifeline, the vital...
Maine is 1st New England state with alerts for disabled kids
PORTLAND, Maine (AP) — Maine has become the first state in New England to create an alert system for missing children with intellectual or developmental disabilities. The Maine Department of Public Safety and supporters of the new system said it addresses a gap in...
Coos Bay voters to decide on new library, communications center (OR)
COOS BAY, Ore. – Coos Bay voters will be asked to approve a $20 million bond measure for a new combined library and 911 communications center. The City Council unanimously approved placing the bond measure on the upcoming May ballot during a meeting this week. The...
Iredell commissioners approve purchase of $8 million VIPER communications system (NC)
The Iredell County Board of Commissioners reviewed several funding requests for American Rescue Plan Act (ARPA) funds during their winter retreat on Friday. So far, Iredell County has received $17,656,842 in ARPA funds, which are provided by the federal government to...
New 911 system allows for better interconnection with agencies, texting to 911 (ND)
Stutsman County’s new 911 system will allow for better interconnection with state agencies, better workflow and texting to 911 to local dispatchers, according to Emergency Manager Andrew Kirking. The new 911 system was installed the week of Jan. 17. Stutsman County is...
Enhanced 9-1-1 expands across state (VA)
A new fast, more efficient iteration of Virginia’s 9-1-1 system is now active in about 20% of the state, including Henrico County. In total, the new system is serving about 43% of the state’s population. During the past four years, the Virginia Department of Emergency...
County unveils new 911/EOC center (KY)
It’s almost moving day for Pulaski County 911. The 911 center and Emergency Operations Center (EOC) held a ribbon cutting and open house for its new facility Friday, welcoming the public to view its new space in the basement of the Hal Rogers Fire Training Center....
Ease PSAP staff shortages and burnout with supportive AI technology
Across the United States, Public Safety Answering Points (PSAPs) are understaffed. PSAPs are the crucial call centers where operators receive 911 calls and route them to the appropriate emergency service personnel—such as police departments, fire departments, or...
Chagrin Valley Dispatch to lease remaining two Blossom Hill buildings (OH)
After more than four years of standing vacant, all city buildings at the Blossom Hill site are occupied, Brecksville officials announced. Because there are rules about who can rent the buildings — lessees have to be 501(c)(3) nonprofits or municipal or governmental...
Wisconsin Bill Helps With Critical Funds for NG 911 Rollout
A Wisconsin bill co-authored by Rep. Amy Loudenbeck, R-Clinton, will create a Geographical Information System (GIS) grant program to help counties with upgrades they need to deploy Next-Generation 911 (NG 911). Assembly Bill 708/Senate Bill 673 assists counties with...
St. Joseph County’s 911 director is stepping down after a challenging 4-year run (IN)
SOUTH BEND — The executive director of St. Joseph County’s combined 911 dispatch center will step down at the end of the month, the county announced Thursday, after a four-year run that was largely dominated by efforts to get the center on track after a rocky start...
Answering the call: 911 dispatchers making a difference (PA)
Jamie Huston works on the 911 dispatch desk in Bedford County on Monday. Mirror photo by Calem Illig BEDFORD — Nearly a dozen lives have been saved in the past two years with the help of a 911 dispatcher in Bedford County. It’s a job where “you never know what’s going...
Deschutes County 911 desperate for more staffing (OR)
Deschutes 911 is the latest industry impacted by a labor shortage. “We have seven current openings, and at this moment we don’t have any applicants that made it through our initial screening process,” said Chris Perry, General Operations Manager for Deschutes County...
Area state trooper posts get new dispatchers (KY)
FRANKFORT, Ky. (WTVQ) — The Kentucky State Police (KSP) announced Friday that eleven telecommunicators, representing six posts across the commonwealth, have graduated from the KSP Telecommunications Academy. The graduates of Class 19 received 160 hours of instruction...
Director of County 911 Center stepping down; now seeking candidate to take place (IN)
SOUTH BEND, Ind. (WNDU) - The place you call for help in St. Joseph County has put out the help wanted sign. The director of the county’s consolidated 9-1-1 center is stepping down after four years on the job—although he’s not stepping out. Ray Schultz will move to a...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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