Comm Center News
APCO Seeks Comments on Candidate American National Standard for Advanced Automatic Collision Notification (AACN) Vehicle Emergency Data Set (VEDS)
Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International is seeking comments for the candidate American National Standard (ANS) for Advanced Automatic Collision Notification (AACN) Vehicle Emergency Data Set...
King City Police launches 911 survey system (CA)
KING CITY — Residents in King City are among the first in the state to use a new community engagement and feedback solution service after an interaction with the King City Police Department. The new program, called CueHit, launched locally on March 5 and uses text...
Dispatch system error delays response to fatal Waukesha fire (WI)
WAUKESHA, Wis. (AP) — Waukesha fire and police officials say an error in a dispatch system caused a delay in the response to a fatal apartment fire earlier this week. At a news conference Wednesday afternoon, police Capt. Dan Baumann estimated a response delay of...
Luria announces funding for Eastern Shore 911, Rails to Trails and New Road Legacy Projects
WASHINGTON, D.C. —Rep. Elaine Luria (D-VA), announced more than $18.5 million in funding for seven community projects throughout Coastal Virginia. Funded through the government funding package passed by the House of Representatives, which also provides military and...
Albuquerque PD, Verizon Frontline partner to fight crime in real-time (NM)
By Police1 Staff ALBUQUERQUE, N.M. — The City of Albuquerque has deployed a real-time crime center (RTCC) in partnership with Verizon Frontline, a cloud-based Real-Time Response System (RTRS), Verizon announced in a press release Wednesday. The RTCC aims to help...
KSP telecommunicator, other first responders recognized for efforts during Mayfield tornado (KY)
MAYFIELD, Ky. (KFVS) - A Kentucky State Police telecommunicator was recognized, along with other first responders, for their work during the Mayfield tornado. They were recognized by the Kentucky Emergency Management Association on March 9. According to a news release...
Seconds to respond – too long to sign on?
By Anu Appaji, Domain Lead, Secure Information Exchange, First Responder Network Authority It’s the beginning of a tour of duty for an officer in a typical police department. The officer leaves the roll call briefing and checks out her equipment for the day—a radio,...
Williams Communications Services to Supply PowerTrunk Tetra System for Ontario (Canada)
The objective of the project is to replace aging legacy and end-of-life (EOL) infrastructure and radios with a more reliable, robust, and scalable solution based on an open standard technology. PowerTrunk, Inc. announces that Williams Communication Services Inc....
Dramatic 911 call to Knox Regional Communications happily culminates with birth of baby boy (ME)
LINCOLNVILLE – At 10:07 a.m., January 16, 2022, Knox Regional Communications Center Dispatcher Tracie Webster received a call for a woman in active labor. She initiated emergency protocols and toned North East Mobile Health Services, the ambulance company that...
Roswell Fire Department Reduces Response Time With GPS Tracker (GA)
ROSWELL, GA — The Roswell Fire Department will be able to respond quicker now that its 911 Center is using a GPS tracker to dispatch the closest emergency response vehicle to a caller's location. The department said in a news release Monday that it's utilizing...
Police communications app expanding into Connecticut
A mobile app that is meant to improve communication between police departments and the public has been picked up by two Connecticut police departments, with a handful of other departments considering it as well. The app, Atlas One, is currently in use by the Rocky...
GOV. BESHEAR ORDERS FLAGS TO HALF-STAFF IN HONOR OF POLICE TELECOMMUNICATOR (KY)
FRANKFORT, Ky. (March 7, 2022) –Gov. Andy Beshear has ordered flags at all state buildings to be lowered to half-staff from sunrise to sunset Tuesday, March 8, in honor of a Kentucky State Police (KSP) telecommunicator who died Sunday, Feb. 27. Police...
Public Safety Advocate: Redefining Push-To-Talk, Reader Survey
The Webster Dictionary defines “Unified” as “Brought together as one.” Under the public-safety Incident Command (IC) structure, “Unified” means “Unified Command (UC): In incidents involving multiple jurisdictions, a single jurisdiction with multiagency involvement, or...
Bell Country struggling to hire 911 operators; leading to concerns over emergency response times (TX)
BELTON, Texas (KWTX) - There are fewer 911 call takers and dispatchers to respond to emergency calls at the Bell County Communication Center as a nationwide worker shortage slows down the hiring process. The Bell County 911 Center in Belton received about 700 calls...
Commission approves contract for 911 equipment (WV)
WELLSBURG — The Brooke County Commission has approved a $3,050,000 contract with Motorola Solutions to provide equipment for the county’s emergency 911 center and first responders. The county commissioners said the contract approved Tuesday is for 10 years and...
Central Ohio 911 dispatchers honored for crucial work during a February call
DUBLIN, Ohio (WSYX) —Monday, 911 telecommunicators and members of Hilliard Police were honored by the Kyle Plush Answer the Call Foundation. The foundation was started by the Plush family in 2018. Kyle Plush, a Cincinnati teen, died after getting trapped in their...
Demand for 911 dispatchers on the rise in Palm Bay (FL)
PALM BAY, Fla. — They are the eyes and ears for first responders, connecting them with the public needing help, while keeping safe — the demand for 911 dispatchers is growing, and one Space Coast department needs more of them now. It's time for Officer Matthew Harris...
EU requires Galileo for smartphone emergency calls (Europe)
As of March 17, all smartphones sold in the European Union must be leveraging Galileo signals in addition to other GNSS for calls to the European 112 (E112) emergency number. Using Galileo enhances pinpointing locations of 112 calls in Europe, resulting in faster...
Flagler Sheriff’s 911 Communications Center Re-Accredited (FL)
Flagler County Sheriff Rick Staly and representatives of the Flagler County Sheriff’s Office (FCSO) have accepted re-accreditation honors for the FCSO Communications Center. The presentation took place during the 2022 Florida Telecommunications Accreditation...
Bedford 911 Communications Center receives upgrade to emergency medical call system (VA)
BEDFORD COUNTY, Va. (WDBJ) - 911 dispatchers are our first point of contact on some of our most difficult moments. That’s why it’s so important that they have as many tools as possible to help. “We are truly the first first responders,” says Judson Smith, Director of...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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