Apiece of technology that has been vital in helping local law enforcement keep track of one another will be replaced after several years of service. According to Columbus-Platte County Joint Communications Center (JCC) Communications Director Rachel Pensick, the...

A Coloradan created the app and worked with Jefferson County law enforcement agencies during the pilot. ARVADA, Colo. — A new app launching Monday, e-BodyGuard, could help anyone in an emergency call 911 using just their voice. Melissa Faith Hart lives in Colorado....

In the midst of a record-setting violent crime wave in the city of Minneapolis, the person in charge of the city’s 911 center admits she does not have the necessary qualifications to run one of the city’s most important public safety departments.  Lynn Anderson was...

The Seattle City Council voted Tuesday to retroactively authorize $220,000 in hiring bonuses sanctioned by former Mayor Jenny Durkan on her way out of office, condemning Durkan’s actions and calling for reform. Last month, council members became aware of a last-minute...

Discussions regarding updates to the 911 Communications System that serves Paducah and McCracken County residents continued on Monday. Members of the 911 Communication Oversight Committee asked representatives of Federal Engineering, Inc., a firm that specializes...

Sheriff Robert Norris said wages haven't kept up with booming housing costs in Kootenai County. KOOTENAI COUNTY, Idaho — Kootenai County Sheriff Robert Norris held a press conference on Wednesday to talk about crime, including the shooting death of a Hauser man on...

MERIDEN — City Hall has seen some shuffling of department heads, with a new emergency communications director on board and the city’s current director of public works and engineering set to vacate his position this month. David Boyce was named Emergency Communications...

FARMINGTON — A Franklin County public safety group that uses a computer-aided dispatch and record-keeping program for emergency services asked commissioners Tuesday to reserve $500,000 in a federal grant for a new system. The Information Management Corp., known better...

In an emergency, calling 9-1-1 and receiving immediate help can literally mean the difference between life and death. And in Fairfax County, these calls are automatically routed to the highly trained people at the Department of Public Safety Communications (DPSC)....

OLYMPIA — The Wenatchee communications center that dispatches Washington State troopers in the Valley and beyond will close, effective June 30. The Washington State Patrol says it only has half the number of staff in Wenatchee that it needs to take calls and send...

RENO, Nev. (KOLO) - Calls to the Reno Public Safety Dispatch Center hit a record in 2021. With more than 500,000 calls across the Reno area and nearly 550,000 officer/firefighter-initiated calls, the Reno Dispatch team plays a critical role in keeping the community...

Dialing 911 is a seemingly simple way to ensure you’ll receive help in any emergency, but call centers are seeing a rising trend of residents calling with no emergency present. FOX 31 News obtained audio for of a number of 911 calls made in Dougherty County; one of...

SMARCK, N.D. (KFYR) - In an emergency when every second counts, 911 dispatchers across the nation are working overtime. The nation is suffering from a shortage of dispatchers at levels not seen in recent memory. That’s according to those within the profession. 911...

The poor condition of the U.S. Park Police’s dispatch center in Washington, D.C., and management issues such as understaffing result in “significant safety concerns,” a watchdog found recently. The Interior Department inspector general office, led by Inspector General...

In an emergency when seconds count, a FOX 11 investigation has found that 911 callers are burning seconds, even minutes on hold.  Experts say it's a troubling trend nationwide, hold times getting longer because of a shortage of dispatchers. We worked with our...

Wake County is switching up how it handles 911 calls, employing nurses to help answer the phones. People who call 911 for something that only turns out to be a small health problem could end up riding in an ambulance and paying an expensive bill afterward, but the...