Comm Center News
Your First ‘First Responders’ Are Just A 9-1-1 Call Away (CT)
To the Editor: The week of April 10 through April 16 is National Public Safety Telecommunications Week. This is a time where Public Safety Telecommunicators are celebrated and thanked for servicing our communities and responders, and a time that is set aside so that...
Murfreesboro implements a new citizen feedback solution for 911 during National Public Safety Telecommunicators Week (TN)
MURFREESBORO, Tenn. – The Murfreesboro Emergency Communications Center (ECC) is one of the first 911 Centers in Tennessee to implement an innovative new technology called CueHit PowerEngage to track citizen satisfaction and solicit feedback after a call is made to the ECC. The new technology uses text messaging to contact some 911 and non-emergency callers who have recently reported or been involved in certain types of incidents. These text messages are sent out hours or days after a call for service. The message will ask citizens to take a quick survey about their experience with the Murfreesboro 911 Center. The survey consists of a few questions and will allow citizens to provide their feedback. CueHIt PowerEngage gives citizens a chance to recognize and thank the 911 operator who answered their call for help or assistance.“It is important for us to hear from the community about how we are doing, especially from those who have recently called 911,” said Emergency Communications Director Seth Russell. “CueHit PowerEngage gives us access to citizen feedback in near real-time. The technology allows us to continually recognize the amount of compassion, patience, and calmness our 911 operators exhibit daily. Plus, provide insights into areas where we can improve the services we provide to our community.”Scroll down to continue reading…MPD – Continued…Murfreesboro is a growing city, and our aim with adding CueHit PowerEngage to the 911 center is to provide us with a tool to help facilitate new kinds of engagement with our community. CueHit PowerEngage is also a way to recognize our 911 heroes who answer the calls for help every day. Not everyone will receive a survey, and citizens that do not want to participate can simply not respond. It is important to note that these surveys should not be used to report any type of emergencies, request other non-emergency assistance, or file a complaint.The implementation of this new citizen feedback solution for 911 comes during National Public Safety Telecommunicators Week which held is from April 10 to April 16.
Berkeley, Jefferson counties honor individuals in light of National Telecommunicator Week (WV)
MARTINSBURG – Next week is National Public Safety Telecommunicators Week, and both Berkeley County and Jefferson counties honored telecommunicators in light of the week by reading a proclamation at meetings on Thursday. “Whereas, thousands of dedicated...
British Columbians need a fully funded 9-1-1 service now: CUPE 8911 (Canada)
VANCOUVER, British Columbia--(BUSINESS WIRE)--The COVID-19 pandemic and recent extreme weather events have highlighted more than ever the need for properly staffed, fully funded 9-1-1 emergency call taking and dispatch services in British Columbia. That’s the public...
METCAD 9-1-1 celebrates National Public Safety Telecommunicators Week (IL)
CHAMPAIGN COUNTY (WAND)- METCAD 9-1-1 is celebrating National Public Safety Telecommunicators Week, April 10th through the 16th. The annual celebration recognizes and honors thousands of men and women worldwide for responding to emergency calls, dispatching emergency...
CHP Recognizing National Public Safety Telecommunicators’ Week (CA)
The California Highway Patrol’s public safety dispatchers are the unseen first responder professionals serving as the essential link between the public and emergency personnel in times of crisis. To highlight their indispensable service, the CHP joins public safety...
Trussville City Council creates Veterans Committee, recognizes public safety dispatchers (AL)
TRUSSVILLE —Trussville Council and public safety dispatchers. (Photo by Hannah Curran) Trussville declared the week of April 10-16, 2022, and every 2nd full week in April as National Public Safety Telecommunicators Week. In 1994 President Bill Clinton signed...
Marathon County Names Public Safety Telecommunicator of the Year(WI)
MARATHON COUNTY, WI (OnFocus) – National Public Safety Telecommunications Week is held this year from April 10 to 16. This week is dedicated to those persons who are working in our Public Safety Answering Points (PSAP) receiving 911 Emergency and the other...
New York dumps $62 million into emergency wireless tech for counties
New York Gov. Kathy Hochul this week announced the state is releasing $62.5 million to help counties upgrade the wireless technology that first responders and public safety officials use to communicate. The funding, which is to be awarded through a state grant...
Murfreesboro 911 center implements new technology to improve response (TN)
MURFREESBORO, Tenn. (WTVF) — The Murfreesboro Emergency Communications Center is one of the first 911 Centers in Tennessee to implement an innovative new technology called CueHit PowerEngage. It will track citizen satisfaction and solicit feedback after a call is made...
Letter: A big thanks to 911 dispatchers (MA)
To the editor: Each year, the second week in April is designated as National Public Safety Telecommunicators Week. It is a time to acknowledge and thank all of the people that work in this profession as public safety dispatchers. We have six public safety answering...
Top 10 Items To Include in Your NG911 Project Plan
Multi-line telephone system (MLTS) owners and operators have several options for implementing Enhanced 911 (E9-1-1) and Next Generation 911 (NG9-1-1) technology. Whether the MLTS is on-prem, cloud-based, or hybrid, the organization’s responsibilities are the same....
Show Low Enacts Proclamation Declaring Public Safety Telecommunicators week (AZ)
SHOW LOW — Show Low City Council paid tribute to Show Low dispatchers at Tuesday’s meeting. The proclamation declared April 10-17 Public Safety Telecommunicators Week. In attendance to receive the honor were Show Low police Cmdr. Greg Westover, Show Low Communications...
IWCE 2022: FirstNet more than 95 percent complete; new tech advances adoption
A decade ago, the First Responder Network Authority (FirstNet) was authorized under the Middle Class Tax Relief and Job Creation Act of 2012 as an interoperable broadband network designed exclusively around the needs of public safety organizations. It was...
Pullman Police Celebrate National Public Safety Telecommunicators Week (WA)
Pullman Police Department PULLMAN – Across the nation, 9-1-1 operators play a critical role in coordinating first response and lifesaving efforts within their communities. These unseen heroes are the first to provide crucial assistance to people in need, reassuring...
Dispatcher helps mother deliver twin girls during winter storm (PA)
When winter storm Izzy dumped snow and ice on parts of the region during the early morning hours of Jan. 17, Lycoming County Department of Public Safety’s Telecommunicator Clinton Frackman was on hand to help a frightened mother on the telephone deliver her premature...
Tennessee Governor Lee Proclaims April 10-16 as Public Safety Telecommunicators Week
NASHVILLE – Tennessee Governor Bill Lee has proclaimed the second full week of April (April 10-16) as Public Safety Telecommunicators Week across Tennessee. During this week, the Governor and the Tennessee Emergency Communications Board (TECB) honor the men and women...
Walworth County to honor telecommunicators week (WI)
In 1991, Congress proclaimed the second week of April to be dedicated to public safety telecommunicators. Since then, public safety agencies nationwide have recognized the role played by police and fire communication officers who utilize telephones, radios, computers...
Missouri City PD using new technology that allows officers to hear emergency calls (TX)
MISSOURI CITY – The Missouri City Police Department is the first Texas police agency to implement new software that allows officers to hear emergency calls in the field in real-time. It is called 911 Livestream and it’s providing officers with a “head start”. The...
Local Dispatchers Recognized by Proclamation (KS)
Across the nation in times of intense personal crisis and communitywide disasters, the first access point for those seeking all classes of emergency services is 911. The emergency communications centers that receive these calls have emerged as the first and single...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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