Comm Center News
City seeks assistance for new public safety facility, radios (NY)
BATAVIA — Federal funding to replace police and fire department radios, as well as aid to help with a new public safety building and police station are on the city’s mind. “The city has already invested $125,000 in replacing 49 portable radios,” City Manager Rachael...
Schuylkill County 911 center workers recognized for work, especially during deadly pileup on I-81(PA)
Employees of the Schuylkill County Communications Center were recognized at Wednesday’s commissioners meeting. “We had a situation Monday the 28th where Interstate 81 north became a mess,” commissioners Chairman Barron L. Hetherington said. Six people died when 80...
Did response times prompt big changes at Macon-Bibb E-911 center? (GA)
Macon-Bibb County said it quietly relinquished oversight of the E-911 center and assigned it to the sheriff’s office in early March MACON, Ga. — Edwin Iwo was at the wheel of his Dodge SUV, cutting through the Vineville neighborhood one Sunday evening in January when...
National Public Safety Telecommunicators Week: Meet Andrea Savage (Canada)
Our 911 Emergency Communications Centre (ECC) is staffed 24 hours a day, seven days a week, 365 days a year. They answer 911 and non-emergency calls while dispatching Police and Fire Services. Not only do our Communicators and Dispatchers answer 911 in an Emergency,...
Québec Emergency Telecommunications Operator Week – April 10-16, 2022 (Canada)
The largest health communication center in Québec handled 374,186 calls in 2021–2022 MONTRÉAL, April 8, 2022 /CNW Telbec/ - More than 110 emergency medical dispatchers (EMDs) responded to 374,186 calls in 2021–2022, an average of 1,025 calls per day. A peak of 1,653...
New recruits for Lenawee County Sheriff’s office; still overworked (MI)
ADRIAN — While progress is being made with hiring, the Lenawee County Sheriff’s Office continues to be plagued with staff shortages in all its departments, from road patrol and corrections to dispatch and records keeping. The Sheriff's Office reported last month that...
911inform Announces the Release of Location Discovery Solution (LDS) for Ray Baum’s Act 506 Compliance of Legacy Panasonic Telephone Systems in the United States
WALL, NJ / ACCESSWIRE / April 7, 2022 / 911inform, the nation's leading emergency management platform for Enterprise, announced today the launch of its Location Discovery Solution (LDS) for Panasonic. The 911 inform solution for Panasonic allows Panasonic to protect...
Tompkins County proclaims Public Safety Telecommunicators Week (NY)
National Public Safety Telecommunicators Week is the second full week of April, and in their April meeting this week, the Tompkins County Legislature presented a proclamation marking April 10-16 as Public Safety Telecommunicators Week in the County. County Legislature...
County dispatch center workers support each other while helping others (SD)
No lights are on in the Pennington County dispatch center save for the blue lights of computer screens and flashing yellow and reds to quietly tell co-workers who’s currently on a call. Calm voices echo on the radio across the room to alert emergency services...
Behavioral health clinicians help Bakersfield dispatch teams take 911 calls (CA)
BAKERSFIELD, Calif. (KERO) — They may not bear a blue badge but they’re important in keeping our city safe. Behavioral health clinicians on dispatch teams are pretty unique to Bakersfield and are already proving to make a difference. City Councilmember Eric Arias said...
‘Donuts with a Dispatcher’ program kicks off (PA)
Through the program people will get an hour-long, personal session with a dispatcher to ask questions, meet the dispatch staff on duty, and see what they do. MONROE COUNTY, Pa. — The Monroe County Control Center in Hamilton Township, near Stroudsburg, answers hundreds...
Suffolk Police honor own during awards ceremony (VA)
The Suffolk Police Department honored its own Tuesday during its annual awards ceremony held at City Hall. The event is held to honor and recognize sworn and non-sworn members of the department, along with residents who have contributed to the success of the...
9-1-1 centers dealing with staff shortages (IL)
CHAMPAIGN COUNTY, Ill. (WCCU) — Central Illinois 9-1-1 operators are in a position that is always in need, and current staffing levels are having an impact on those who are answering for emergencies. "Our people are tired. They are tired of working overtime; they...
Public safety telecommunicators honored by Burgum (ND)
Whether winter or spring, day or night, Richland County 9-1-1 remains the first line of communications in an emergency response situation. Jill Breuer, 9-1-1 and communications manager, reminds the public that her currently nine-member department is “here to help.”...
El Centro City Council Meeting: Recognitions and Proclamations (CA)
EL CENTRO — The City of El Centro presented plaques of recognition to a non-profit community organization, city departments, and introduced new hires during the city’s regular council meeting April 5 at the city hall. These recognitions that comprised Agenda Items 1-4...
Mission Critical Partners to Support CAD Interoperability Pilots for the IJIS Institute
The Integrated Justice Information Systems (IJIS) Institute selected Mission Critical Partners (MCP) to test computer-aided dispatch system to computer-aided dispatch system interoperability, also known as CAD-to-CAD interoperability, in a lab environment and at two...
Your First ‘First Responders’ Are Just A 9-1-1 Call Away (CT)
To the Editor: The week of April 10 through April 16 is National Public Safety Telecommunications Week. This is a time where Public Safety Telecommunicators are celebrated and thanked for servicing our communities and responders, and a time that is set aside so that...
Murfreesboro implements a new citizen feedback solution for 911 during National Public Safety Telecommunicators Week (TN)
MURFREESBORO, Tenn. – The Murfreesboro Emergency Communications Center (ECC) is one of the first 911 Centers in Tennessee to implement an innovative new technology called CueHit PowerEngage to track citizen satisfaction and solicit feedback after a call is made to the ECC. The new technology uses text messaging to contact some 911 and non-emergency callers who have recently reported or been involved in certain types of incidents. These text messages are sent out hours or days after a call for service. The message will ask citizens to take a quick survey about their experience with the Murfreesboro 911 Center. The survey consists of a few questions and will allow citizens to provide their feedback. CueHIt PowerEngage gives citizens a chance to recognize and thank the 911 operator who answered their call for help or assistance.“It is important for us to hear from the community about how we are doing, especially from those who have recently called 911,” said Emergency Communications Director Seth Russell. “CueHit PowerEngage gives us access to citizen feedback in near real-time. The technology allows us to continually recognize the amount of compassion, patience, and calmness our 911 operators exhibit daily. Plus, provide insights into areas where we can improve the services we provide to our community.”Scroll down to continue reading…MPD – Continued…Murfreesboro is a growing city, and our aim with adding CueHit PowerEngage to the 911 center is to provide us with a tool to help facilitate new kinds of engagement with our community. CueHit PowerEngage is also a way to recognize our 911 heroes who answer the calls for help every day. Not everyone will receive a survey, and citizens that do not want to participate can simply not respond. It is important to note that these surveys should not be used to report any type of emergencies, request other non-emergency assistance, or file a complaint.The implementation of this new citizen feedback solution for 911 comes during National Public Safety Telecommunicators Week which held is from April 10 to April 16.
Berkeley, Jefferson counties honor individuals in light of National Telecommunicator Week (WV)
MARTINSBURG – Next week is National Public Safety Telecommunicators Week, and both Berkeley County and Jefferson counties honored telecommunicators in light of the week by reading a proclamation at meetings on Thursday. “Whereas, thousands of dedicated...
British Columbians need a fully funded 9-1-1 service now: CUPE 8911 (Canada)
VANCOUVER, British Columbia--(BUSINESS WIRE)--The COVID-19 pandemic and recent extreme weather events have highlighted more than ever the need for properly staffed, fully funded 9-1-1 emergency call taking and dispatch services in British Columbia. That’s the public...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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