Comm Center News

‘Donuts with a Dispatcher’ program kicks off (PA)

Through the program people will get an hour-long, personal session with a dispatcher to ask questions, meet the dispatch staff on duty, and see what they do. MONROE COUNTY, Pa. — The Monroe County Control Center in Hamilton Township, near Stroudsburg, answers hundreds...

Suffolk Police honor own during awards ceremony (VA)

The Suffolk Police Department honored its own Tuesday during its annual awards ceremony held at City Hall. The event is held to honor and recognize sworn and non-sworn members of the department, along with residents who have contributed to the success of the...

9-1-1 centers dealing with staff shortages (IL)

CHAMPAIGN COUNTY, Ill. (WCCU) — Central Illinois 9-1-1 operators are in a position that is always in need, and current staffing levels are having an impact on those who are answering for emergencies. "Our people are tired. They are tired of working overtime; they...

Public safety telecommunicators honored by Burgum (ND)

Whether winter or spring, day or night, Richland County 9-1-1 remains the first line of communications in an emergency response situation. Jill Breuer, 9-1-1 and communications manager, reminds the public that her currently nine-member department is “here to help.”...

Murfreesboro implements a new citizen feedback solution for 911 during National Public Safety Telecommunicators Week (TN)

MURFREESBORO, Tenn.  – The Murfreesboro Emergency Communications Center (ECC) is one of the first 911 Centers in Tennessee to implement an innovative new technology called CueHit PowerEngage to track citizen satisfaction and solicit feedback after a call is made to the ECC. The new technology uses text messaging to contact some 911 and non-emergency callers who have recently reported or been involved in certain types of incidents. These text messages are sent out hours or days after a call for service. The message will ask citizens to take a quick survey about their experience with the Murfreesboro 911 Center. The survey consists of a few questions and will allow citizens to provide their feedback. CueHIt PowerEngage gives citizens a chance to recognize and thank the 911 operator who answered their call for help or assistance.“It is important for us to hear from the community about how we are doing, especially from those who have recently called 911,” said Emergency Communications Director Seth Russell. “CueHit PowerEngage gives us access to citizen feedback in near real-time. The technology allows us to continually recognize the amount of compassion, patience, and calmness our 911 operators exhibit daily. Plus, provide insights into areas where we can improve the services we provide to our community.”Scroll down to continue reading…MPD – Continued…Murfreesboro is a growing city, and our aim with adding CueHit PowerEngage to the 911 center is to provide us with a tool to help facilitate new kinds of engagement with our community. CueHit PowerEngage is also a way to recognize our 911 heroes who answer the calls for help every day. Not everyone will receive a survey, and citizens that do not want to participate can simply not respond. It is important to note that these surveys should not be used to report any type of emergencies, request other non-emergency assistance, or file a complaint.The implementation of this new citizen feedback solution for 911 comes during National Public Safety Telecommunicators Week which held is from April 10 to April 16.

Upcoming Webinar

4.9 GHz Band: Review of the FCC Order

On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.

This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.


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