MONTAGUE — While police, firefighters and emergency medical personnel are the faces of public safety, what about the voices behind the phone directing first responders to the scene? “It’s an unrecognized public safety position,” said Montague Dispatch Manager Marsha...

A 911 dispatcher from Orange County is being hailed a hero for helping talk a couple through their baby’s delivery over the phone. Orange County officials say Gerard Lewis answered an emergency call from a couple driving on their way to the hospital, but the baby just...

FORT LAUDERDALE, FLA. (WSVN) - A South Florida county is going through a 911 nightmare, and it has the sheriff and other leaders facing some tough questions. “He was a happy baby. Always eating, smiling at everybody, every chance he get,” said Keishawn Johnson Sr. On...

Denver's Department of Public Safety launched a program at the beginning of April intended to improve emergency call response times by streamlining communications between alarm companies and Denver 911, the department announced Tuesday. The new program, called...

https://www.youtube.com/watch?v=HYUBcad0_Js A nationwide shortage of emergency 911 operators includes at least one South Florida county. Broward County is looking to fill close to 90 empty dispatcher positions...

MONROE, CT — A $1.65 million upgrade to the town’s public safety radio communications system last year was paid for through a bonding authorization in 2020. Now, First Selectman Ken Kellogg says a new service agreement will ensure “like new” status every two years...

HELOTES, Texas — The 911 call center in Helotes is facing an emergency of its own. The 911 Dispatch Center is at risk of closing if they don’t get necessary equipment upgrades due by July. City leadership is trying to find a solution before the summer. In old town...

(WSVN) – On Tuesday afternoon, Broward County Mayor Michael Udine honored two 911 dispatchers for his or her service. “It’s a rewarding job, I’ve been doing it for 35 years, and I don’t remorse a day I joined,” mentioned Cheri Fodera. Fodera was on obligation Feb. 2,...

Christina Lee has been named “Telecommunicator of the Year 2021” for the Rutherford County Sheriff’s Office for her actions when a plane crashed into Percy Priest Lake, killing seven people. According to a news release from the sheriff’s office, Lee calmly radioed...

MARSHALL, Mich. — The Calhoun County Consolidated Dispatch Authority (CCCDA) has named its employee of the year. For 2022, the award has been given to Kate Cole. Cole began her career as an emergency telecommunicator in 2016. Her interest in the field began during a...

Four out of 10 times, when someone tries to call in a non-emergency to the Vancouver Police Department, they are choosing to abandon their call. It’s very likely not that they don’t wish to report the crime, tip or suspicious activity, but that they are having to wait...

CHESTERFIELD COUNTY, Va. (WRIC) — Chesterfield County is hiring 911 dispatchers to join its Emergency Communications Center (ECC). The center serves as the primary answering point for emergency and non-emergency requests within the county. According to the county, the...

Owensboro-Daviess County Central Dispatch is tasked each day with helping members of the community through life-altering situations. To help ensure every resident can receive help equally, the dispatch center spends roughly $200 a month on translator services for...

PUNXSUTAWNEY — The Punxsutawney Future First Responders Club visited the Jefferson County 911 Center last week to see what a typical day as a 911 operator is like. FFRC Club Advisor and School Resource Officer Ryan Miller said the 911 dispatchers are the “unseen and...

ORO VALLEY, Ariz. (KGUN) — When you dial 9-1-1, Makenna Ritzel is one of the many dispatchers ready to help. "Some days we get really busy and there are a lot of calls we have to take," said Ritzel. At just 18-years-old, Ritzel is getting a head start on a career she...

City Administrator Phillip Patterson announced during Tuesday's city board meeting that the Arkansas 911 Board has chosen to cut funding to one of Benton County's Public Safety Answering Points (PSAP). The 911 Board voted to only fund three PSAPs, also known as 911...