HARRISONBURG, Va. (WHSV) – While firefighters were out maintaining and attempting to control fires, dispatchers still had to answer every call that was going through 911. Not only are they expected to handle the 911 calls that were made, but they also had to manage fire/rescue radio transmissions that were going on. On March 20th, it was all hands-on deck for dispatchers across the Shenandoah Valley.
So, what can we expect for the emergency dispatch system’s continued development? Its next evolution will be the ability to connect via FaceTime and similar social media live video feeds. Callers will soon be able to inform dispatch centers by giving dispatchers access to their cell phones, thus letting them see emergencies in real time.
How will real-time video change the ways calls to the police are received and dispatched? Will callers consent to that use, or will it be yet another good idea that never reaches its potential?
More 911 dispatchers are working remotely from home.
In an unassuming co-working space in Person County, Conrad Shadel is answering 911 calls and dispatching police, fire and EMS — thousands of miles away.
Rockland County’s Communications Division initiated a “soft launch” of its new Alternate Emergency Communications Center (AECC) at the New City campus of the Rockland County Sheriff’s Office on Wednesday morning.
ORLANDO—Migrating public-safety answering points (PSAPs) to an IP-based next-generation 911 (NG911) platform is challenging and can include setbacks, leaders of two high-profile NG911 deployment efforts in the states of California and Texas said during an IWCE 2024 conference session.
In a significant move to bolster public safety infrastructure across Rhode Island, Governor Dan McKee unveiled today the recipients of a matching grant program aimed at financing crucial facility projects. The initiative, titled the Municipal Public Safety Infrastructure Grant Program, is backed by $11 million in State Fiscal Recovery Funds (SFRF) sourced from the American Rescue Plan Act (ARPA). Under the program, regional projects stand to receive a maximum award of $5 million, while local projects can secure up to $1 million.
