by ECC Editor | Mar 19, 2021 | Articles, Comm Center News
yto Athene was awarded a NETCENTS 2 task order to provide enhanced 911 sustainment services, hardware sustainment and digital logging recorder (DLR) sustainment services at multiple sites for the US Air Force, Air National Guard, and Air Force Reserve Public Safety Answering Points (PSAPs). The contract also includes continuous operations relating to all E911 and associated systems as follows… READ MORE
by AllThingsECC.com | Mar 19, 2021 | Comm Center News
MALONE — A dispatcher from Franklin County Emergency Services at Bare Hill Road was recently recognized for his work from the dispatch center during a medical call in Fort Covington, and was presented with a lifesaver pin.
Emergency 911 dispatcher Chandler Shatraw was recognized for his efforts in walking a caller through CPR, helping the caller assist the patient before EMS arrived.
According to Sandi Nichols, a senior communications specialist, the medical call took place at 4:26 p.m. Jan. 28 in Fort Covington. Shatraw received a call from an individual whose brother had collapsed on the floor and was not conscious…
by ECC Editor | Mar 19, 2021 | Comm Center News
Short Description: 911 telecommunicator working group statewide standards established for training and certification, and report required.
by AllThingsECC.com | Mar 19, 2021 | Articles, Comm Center News
Amid the protests last summer that followed George Floyd’s killing by Minneapolis police, three Boston City Council members proposed an ordinance to divert nonviolent 911 calls away from the Boston Police Department. Those calls—often involving mental-health emergencies, homelessness, substance use, and traffic accidents—would be dispatched to community-safety officials in non-law-enforcement agencies instead…
by ECC Editor | Mar 19, 2021 | Comm Center News
The Beverly Hills City Council reviewed the operating efficiency of the city’s Emergency Communications Center (911 dispatch) at its March 16 Study Session meeting, following growing concerns about emergency line wait time. At the meeting, Beverly Hills Police Department’s (BHPD) Captain Elisabeth Albanese detailed how 911 calls are answered and prioritized, summarized the March 4 armed robbery at Il Pastaio from a dispatching perspective and discussed a forthcoming statewide upgrade to the Next Generation 911 network with enhanced capabilities… READ MORE
by AllThingsECC.com | Mar 19, 2021 | Articles, Comm Center News
Challenge 1: Dialing 911 When a Network Is Inoperable
When the wireless cell network is inoperable, the first barrier is the 911 call itself. The single most important aspect of 911 service is alerting first responders at local PSAPs that an emergency is taking place. Callers expect to connect with a telecommunicator right away when they dial for emergency services, but instead they receive a busy signal…
