TX Dispatchers Use Video Calls to Reduce Ambulance Runs

San Antonio 9-1-1 dispatchers are using 9-1-1 video calls to help cut down on unnecessary ambulance runs.

According to WOAI-TV, the new system works like this: Callers who don’t appear to be in a life-threatening situation are transferred to a special clinical dispatcher. That dispatcher then sends the patient a link for a smart phone app called Good Sam, and both sides are able to talk via a video connection.

Along with the allowing the dispatcher to observe the patient’s appearance and condition, the app also provides vital medical information.

“It’s able to check your respiration, your O2 saturation and your pulse, so that gives us a small view of what we’re looking at with you,” San Antonio paramedic and clinical dispatcher Art Salazar told WOAI… READ MORE

Text to 9-1-1 When Placing a Call Doesn’t Work (CA)

Big Bear News – Big Bear Lake, CA – The Big Bear Fire Department is reminding Big Bear valley residents and visitors that during periods of inclement weather, such as today, cellular service could be interrupted. They remind you that often times you can text to 9-1-1, when placing a phone call does not work. Use 911 as the phone number, type your message, and hit send. Your message will be sent to the closest dispatch center, where it will appear on the dispatcher’s screen. That dispatcher can then have a text conversation with you to obtain more information… READ MORE

Dispatch center is almost fully staffed but cost of living could cause problems (WY)

Dispatch center is almost fully staffed but cost of living could cause problems (WY)

The dispatch center that responds to 911 calls in Teton County is close to being fully staffed at the start of budget season.

But the high cost of living in and around Jackson Hole may mean it’s not yet out of the woods.

Teton County Sheriff Matt Carr told the Teton County Board of County Commissioners and Jackson Town Council as much during an all-day series of budget meetings Wednesday…

Department of Public Safety launches new mobile app (NY)

Department of Public Safety launches new mobile app (NY)

Ithaca College has launched a new app component of its emergency notification system, the Rave Guardian mobile app. 

The app is an extension of the college’s Alert Emergency Notification System and allows users to get push notifications on their cellphones from the college, as well as access to emergency resources. The app is available for students, faculty and staff at the college and requires a college email address to register for an account. The Rave Guardian services are available through cellular service or with an internet connection, a system that allows campus community members who are on or off campus to use the services…  

Emergency Response Dispatch, Analytics Startup RapidDeploy Raises $29M

Emergency Response Dispatch, Analytics Startup RapidDeploy Raises $29M

Firefighter gear
Photo: Shutterstock

One thing we learned as a child was to call 911 if there’s an emergency. If you’ve ever had to make the call, you know it can be nerve-racking. With approximately 240 million 911 calls made each year, there’s pressing demand for call centers to be ready to handle any situation at any time. One Austin startup is working to enhance 911 call centers across America by providing them with data and analytics.

RapidDeploy develops cloud-based emergency response dispatching and analytics platforms that shorten the total response time and improves safety for emergency personnel. Founded in 2013, RapidDeploy uses location mapping and real-time data from smartphones, smartwatches, home security systems, vehicles and traffic cameras to facilitate rapid and informed responses to calls…

Voters to decide countywide mental health millage, 911 surcharge (MI)

GENESEE COUNTY — A special election will be held May 4 with polls opening at 8 a.m. countywide for voters to consider a mental health millage and a telephone bill surcharge renewal for 911 services.

Voters in the Bendle Community Schools district will also consider a renewal of the current 17.9586 mills levy on all property and the approval of a 2-mill levy for the district’s sinking fund for upgrades to the district’s buildings.

In Gaines Township, voters will decide a 0.89-mil, five-year levy that will generate about $179,000 in the first year to operate a township police department…