BRISTOL, Virginia (WJHL) — The City of Bristol, Virginia is preparing to switch to a new 9-1-1 operating system, an upgrade that was mandated on state and federal levels.
With this came the need for the city to change around 7,600 addresses within city limits.
Notices started going out to residents in March that they would have to take action to change their address… READ MORE
Burke County Emergency Communications announced Friday that Casandra Reid, quality assurance training manager, has received the prestigious award of Trainer of The Year on May 5 from the North Carolina Association of Public Safety Communications Officials.
Reid is responsible for all required training for both new and renewing certifications for all staff at Burke County Emergency Communications, which is responsible for providing 911 communications to all of Burke County. She is also part of the management team and assisted in integrating the 911 back-up location as well as the Say Something Program…
COLLINS, Miss. (WDAM) – The Covington County Sheriff’s Department has hired some new full-time radio dispatchers and Covington County Sheriff Darrell Perkins says it should improve 911 service in that county.
Last week, three new full-time employees for the 911 dispatch were hired, which brings the total number of full-time dispatchers to eight.
About two months ago, the Covington County Sheriff’s Department took over dispatch services, after the resignation of former emergency management director and 911 coordinator Greg Sanford…
Alexandria, Va. – The Association of Public-Safety Communications Officials (APCO) International received final approval from the American National Standards Institute (ANSI) on April 8, 2021, for two American National Standards (ANS). Public Safety Telecommunicator Critical Incident Stress Debriefing (CISD) Program is a revision of a current standard and Alarm Monitoring Company to Emergency Communications Center (ECC) Computer Aided Dispatch (CAD) Automated Secure Alarm Protocol (ASAP) is a newly created standard.
The revision process occurs every five years for all American National Standards. This ensures that all standards are up to date with current trends in operations, training and technology…
With three vacancies, Lincoln County Communications found itself between a rock and hard a place in maintaining a fully staffed work schedule. To alleviate the staff shortage, Teamsters Local 340 and Lincoln County Communications Association reached an agreement with Lincoln County to temporarily modify their work schedules. The agreement calls for a modified schedule until July 2. According to the memorandum of understanding between the county and unions, communications officers will work three 12-hour shifts and one six-hour shift per week. Communications supervisors will work rotating 12-hour shifts of two days on, two days off and three days on…
CLEVELAND (WJW) — The FOX 8-TEAM is investigating a series of punishments handed out to dispatchers in the Cleveland 911 Center including one caught sleeping on the job repeatedly.
Records show a Cleveland Police dispatcher got fired this week after getting written up for sleeping on the job three times. The Safety Director found she also had multiple instances of not showing up for work and coming in late.
In fact, the I-TEAM found the same dispatcher had been punished years ago after getting caught sleeping on the job. A recording revealed heavy breathing and snoring captured on police radio…
