Komutel announces the beginning of testing NEW NENA EIDO schema in Canadian NG trials with participating PSAPs

ST-GEORGES, Quebec, June 29, 2021 (GLOBE NEWSWIRE) — Komutel inc. announces today, that it is ready to begin testing the new NENA EIDO (Emergency Incident Data Object) schema as part of its on-going participation in the Canadian NG-trials.

On June 13th, 2021 CRTC decision 2021-199 established March 1st 2022 as the date by which the NG9-1-1 network providers are required to be ready to provide NG9-1-1 Voice, wherever public safety answering points (PSAPs) have been established in a particular region… READ MORE

Newport News Police begin using enhanced 911 emergency call system (VA)

Newport News Police begin using enhanced 911 emergency call system (VA)

The Newport News Police Department has increased its technology to help reduce violent crime.

NEWPORT NEWS, Va. — The Newport News Police Department is trying new ways to reduce, prevent, and solve crimes in its city.

“This time last year we had seven or eight homicides. Today, we have 15,” said Newport News Police Chief Steve Drew.

Chief Drew explained the department is focused on increasing the police department’s technology resources. 

“There’s so much technology out there that can speed things up. We’re looking at bringing a fingerprint technician. We’re upgrading our AVIS system. We have a NIBIN system here that can collect shell casings and firearms that we test fire to tell if those casings have been recovered in any other particular firearm shooting,” said Drew… 

Side button feature on iPhones leading to accidental 911 calls (WI)

Side button feature on iPhones leading to accidental 911 calls (WI)

(WQOW) – A button that you’d normally press to turn your cellphone on and off could accidentally be making 911 calls.

On many iPhones, if you quickly press the side button five times, it can automatically call 911 for you. Sometimes it’s because your child is playing with your phone, or maybe you think you’re clicking the volume button.

Altoona police say so far this year, their officers have investigated 44 hang-up 911 calls. In the first half of January 2020 alone, Eau Claire County Dispatch investigated 121 hang-up calls…

San Jose 911 dispatchers call for higher pay, increased staffing (CA)

San Jose 911 dispatchers call for higher pay, increased staffing (CA)

With their city contract about to expire, emergency dispatchers are calling for increases in pay and staffing levels to handle local 911 calls.

“We do our job because we want to help citizens in San Jose, but a lot of us aren’t able to live in the city that we serve in,” said Scarlet Darmousseh, a San Jose Fire Communications dispatcher.

Darmousseh belongs to the Municipal Employees’ Federation (MEF) 101, a local union that represents city workers such as dispatchers, office specialists and librarians…

Clear communication key in emergencies (MO)

Clear communication key in emergencies (MO)

The St. Joseph Police Department communications center is the main connection between someone experiencing their worst day and getting them life-saving help.

The organization required in these situations requires clear communication and cooperation between many different lines. Capt. Jennifer Protzman with the communications center said those calling with an emergency need to be clear with information to get first responders headed their way…

Denton High assistant football coach arrested, accused of berating 911 dispatchers (TX)

Denton High assistant football coach arrested, accused of berating 911 dispatchers (TX)

Ryan Ballard, a Denton High School assistant football coach, was arrested Wednesday and charged with silent or abusive calls to a 911 service in connection with a 2020 incident.

Ballard posted $1,000 bail and was released the same day.

Officers were initially dispatched to a noise complaint made by Ballard at 9:57 p.m. on July 31, 2020. Ballard complained about the noise level coming from a neighbor’s home and, per the arrest affidavit, said if officers did not do something, he would go over and do something about it…