by AllThingsECC.com | Jul 22, 2021 | Comm Center News
SEMINOLE COUNTY, Fla. — Last week’s release of the 911 calls from Surfside illustrated the horror in South Florida when the condominium collapsed, killing dozens of people.
For many people, 911 dispatchers are the first people they turn to for help. Local 911 dispatchers in Seminole County say the mental toll the role takes is tough but the job itself is so important.
“Every day is different,” said Beth Facello, assistant supervisor with the Seminole County Fire EMS Emergency Communications Center. “There’s no telling what type of call you’re going to get each time you pick up the phone.”
Facello has worked in Seminole County’s Fire and EMS emergency communications center for the past six years, taking calls from people on what’s often the worst day of their lives in situations that leave a deep impact on both the caller and dispatcher…
by AllThingsECC.com | Jul 22, 2021 | Comm Center News
A Lacombe woman called 911 about a flaming vehicle on Hwy 2 and was twice put on hold by emergency dispatchers who seemed unfamiliar with the locations of Ponoka and Wetaskiwin.
Krysta Fornataro said the provincial government’s new centralized ambulance dispatch system “an absolute fail” after she spent three or four minutes on the 911 line without getting through to police, fire or ambulance.
After the “horrible experience,” she now worries about what could happen if an emergency ever befell her family…
by AllThingsECC.com | Jul 22, 2021 | Comm Center News
ALBEMARLE COUNTY, Va. (WVIR) – 5 p.m. UPDATE: The city of Charlottesville reports that telephone carriers have restored services that were affecting calls in the Charlottesville-Albemarle area. The Emergency Communications Center’s 9-1-1 call volumes have returned to normal and there are no further reports of outages. Public safety stations are returning to normal operations.
Services in Greene and Fluvanna County are also now restored.
ORIGINAL ARTICLE:
Officials throughout central Virginia reported phone outages that affected 911 capabilities for part of the day Thursday, July 22.
Charlottesville, as well as the counties of Albemarle, Buckingham, Fluvanna and Greene were among those affected by the outage…
by AllThingsECC.com | Jul 22, 2021 | Comm Center News
The centre provides dispatching services for the Saint John Police Force and twenty-seven fire departments between Sussex and St. Stephen.
Covering sick time and vacation for current staff is a challenge along with hiring.
PSCC manager Lois Gorman said training new operators also brings challenges…
by ECC Editor | Jul 22, 2021 | Comm Center News
MANCHESTER — The long-running debate on whether the town should regionalize its dispatch services will continue when selectmen meet this Thursday.
A virtual public forum on the topic is scheduled for 7:30 p.m. — the meeting itself begins at 6:30 p.m. Information on how to join the meeting online or by phone is available at www.manchester.ma.us.
The town is considering two options.
“These deficiencies (with the current system) can be corrected either by bolstering our in-house operations or by joining the regional dispatch center that the state now operates in Middleton next to the county jail complex,” according to a summary of the problem and options published last week on the town website, manchester.ma.us… READ MORE
by AllThingsECC.com | Jul 22, 2021 | Articles, Comm Center News
First and foremost, Tango Tango Push-To-Talk (PTT) is FirstNet-certified for both the Android operating system and iOS (Apple), not Android-only as stated in the list of vendors that have met FirstNet’s rigorous evaluation. I also neglected to note that Tango Tango, JPS VIA, and ESChat are the only FirstNet-certified PTT applications I am aware of that are fully interoperable with each other.
Tango Tango has been growing quickly as a result of working primarily with smaller departments that want interoperability with Land Mobile Radio (LMR) and PTT over FirstNet. Tango Tango also enables fire departments to send alert tones to FirstNet smartphones as well as normal alerts to pagers…
