BOE grants volunteers use of school towers (AL)

The Escambia County Board of Education recently approved a measure that will allow the county’s volunteer fire departments to make use of the communications towers located at several county schools.
The memorandum of aid (MOA) between the BOE and the Escambia County Alabama Association of Volunteer Fire Departments will allow volunteers to remain in contact with other public safety agencies when emergency responders are dispatched to the county’s most remote areas, including its rural schools.
The towers, which are not being used by the school system, are located at Huxford Elementary School, Escambia Career Readiness Center in Brewton, W.S. Neal Middle School, Flomaton High School and Pollard-McCall Junior High School.
Most, but not all, of the county’s volunteer agencies will benefit from use of the enhanced communications…

Sussex County wants New Jersey to return its 911 service tax

NEWTON — Every state resident with a phone has paid a tax on their monthly phone bill for more than a decade to enhance 911 emergency services.

Since 2004, the state has taken the tax money, totaling more than $1.5 billion, used very little or 11% to enhance 911 services and the rest to balance the budget and for other expenses.

None of the money collected by the state has been passed down to the county or municipal level to help fund their 911 improvements and operations.

A resolution and proposed state legislation are looking to change that…

What it’s like to be a 911 dispatcher, call taker (KY)

What it’s like to be a 911 dispatcher, call taker (KY)

LOUISVILLE, Ky. — In an emergency that requires the police, fire or EMS, you call 911, but the ones answering the calls are responsible for getting the right agencies to the right place as quickly as they can.


What You Need To Know

  • Dispatchers and call takers at MetroSafe go through a 250-hour training academy
  • Call takers are responsible for gathering all the information before transferring to dispatchers, who make the call to the agencies
  • Dispatchers rotate shifts between fire, EMS and police, so they understand all three agencies
  • MetroSafe is currently hiring

Louisville/Jefferson County Metro EMA launched MetroSafe on Sept. 12, 2005. MetroSafe is a joint initiative between the 911 dispatch system, Louisville Metro Police Department, Louisville Fire and Rescue, local government radio and Louisville Metro Emergency Medical Services.

The Tree of Life and Stars at MetroSafe in Louisville is a way to commemorate individuals who had a meaningful impact on the community. (Spectrum News 1/Erin Wilson)

Nick Tinnell, a communication specialist I, or better known as a call taker, decided to start this position because he enjoys talking to people and hopes that with each phone call, he can help someone in some way…

A Birmingham dispatcher taking 911 calls for 31 years preaches patience (MI)

A Birmingham dispatcher taking 911 calls for 31 years preaches patience (MI)

                               Birmingham Police Department employee Terez Willis is preparing to retire from dispatch work after 31 years on the job.  Here she monitors multiple computer screens at the department's Martin Street location.

There was a time Birmingham dispatcher Terez Willis concluded her most wretched shifts with a highway finale.

She worked afternoon shifts then, talking to emotional 911 callers and trying to gather details for fellow first responders until the clock struck midnight.

With her first responder mind easing from the tenaciousness that goes into a shift, she would drive the Lodge Freeway – sunroof open, windows down and music playing – until she was at downtown Detroit’s Jefferson Avenue.

“To just exhale,” she confessed. “I didn’t do that very often. But I did. Then I would go home.”

Willis remains devoted to an industry known for its turnover rate and burnout challenges, which are compounded by weekend and holiday shifts since the dispatch center has to pick up the phone every second of every day…

Dispatcher shortage continues to plague 9-1-1 response in St. Louis City (MO)

Dispatcher shortage continues to plague 9-1-1 response in St. Louis City (MO)

 

ST. LOUIS (KMOV.com) — If you call 9-1-1 in St. Louis for a car fire, a structure fire, or even a murder, there’s a good chance you’ll hear: “You’ve reached the City of St. Louis. All operators are busy at this time.”

A spokesperson for Mayor Tishaura Jones said the issue continues to be staffing, as the administration is struggling to fill the necessary positions. News 4 reported in February that at some times of the day, 50% of 9-1-1 calls were being put on hold for more than ten seconds…

Seminole County Fire Chief asks residents to reduce use of 9-1-1 due to increased COVID (FL)

SEMINOLE COUNTY, Fla. — Seminole County’s Fire Chief sounded an alarm Tuesday over the high volume of medical transports his department has been responding to with a recent increase in COVID-19 cases.

Chief Otto Drozd is asking residents to only dial 9-1-1 if they have a medical emergency.

Drozd said their call volumes have increased by 12-percent a day compared to this time last year.

Additionally, last week, the department saw a record number of medical transports with more than 600…