911 CAD Software in 2025: Key Features, Vendors, and Emerging Trends

What is a 911 CAD System?

At its foundation, a CAD system functions as the central command for emergency response operations, equipping dispatchers with essential tools to efficiently receive, assess, and allocate resources. Acting as a unified hub, it captures, organizes, and distributes vital incident data—such as location details, caller information, incident classification, and resource availability—ensuring a swift and coordinated response.