At other end of 911 calls in Santa Fe, a different emergency (AZ)

Nov. 7—Eight workers at the local 911 dispatch center were answering calls for help Friday morning.

That was almost half the staff.

The Santa Fe Regional Emergency Communications Center, a critical public safety agency, has been wrangling with a severe worker shortage — 25 of its 51 positions are vacant, including 22 positions for dispatchers, ranging from trainees to Level 3 emergency communications specialists. The vacancy rate for those jobs, with just 17 remaining on staff, is more than 56 percent…

FirstNet Cell Site Launches in Wayne County, NC to Support Public Safety

New Infrastructure Will Help Advance Public Safety, Improve Connectivity for Area Residents and Visitors

What’s the news? Wayne County’s first responders are getting a major boost in their wireless communications thanks to the FirstNet® network expansion currently underway by AT&T*. We’ve added a new, purpose-built cell site located in the La Grange area. This new site is giving first responders on FirstNet – America’s public safety network – access to always-on, 24-hours-a-day priority and preemption across voice and data.

Congressman G.K. Butterfield (NC-1) and the First Responder Network Authority (FirstNet Authority) joined AT&T for a ribbon cutting event today to unveil the new FirstNet cell site serving the county…

Crawford County panel approves employee premium pay, 911 center (AR)

VAN BUREN — An effort to give Crawford County essential employees an extra one-time payment through American Rescue Plan money advanced last week.

The Crawford County American Rescue Plan Committee approved proposals from four county entities totalling more than $2.3 million at its meeting Tuesday.

Mark Shaffer, committee chairman, said the proposals will go before the Quorum Court for approval. The committee consists of six Quorum Court members.

The largest proposal came from County Judge Dennis Gilstrap and Treasurer Beverly Pyle: more than $1.08 million for employee premium pay…

Pepperell Police Officers and Regional Dispatcher Team Up to Save Resident (MA)

PEPPERELL — Chief David Scott is pleased to report that two Pepperell Police Officers and a dispatcher from the Patriot Regional Communications Center (PRECC) teamed up to help save a resident from an apparent heart attack. 

On Friday, Oct. 29, PRECC received a 911 call regarding a man in his 50s who had passed out and then regained consciousness. Pepperell Police and Fire/EMS were dispatched to the man’s home, and while they were responding the man lost consciousness again… READ MORE

An Open Letter to City Council and the City Manager on Police Encryption. (CA)

We, the undersigned, are writing to express our concern about the recent decision by the Berkeley City Council, the City Manager, and the Berkeley Police Department to use encrypted public safety radio devices in Berkeley.

It is our understanding that the City of Berkeley selected the company, Motorola Solution, to provide encrypted public safety radio devices for two reasons: 1) there is no alternative radio device to share communications with neighboring police units, and 2) the company would provide a discount to this city. We now understand that these reasons are false…

Funding crucial to stopping ‘catastrophic failure’ of B.C.’s 911 system, union says (Canada)

VANCOUVER – 

The union representing B.C.’s 911 dispatchers says funding is crucial to stopping the system’s potential “catastrophic failure.”

In recent months E-Comm, B.C.’s multi-municipality agency that connects 911 callers to the proper emergency service provider, has faced longer-than-usual wait times for those needing emergency help.

E-Comm explained previously that the waits are largely due to staffing shortages with B.C. Emergency Health Services, and that when a caller can’t get through or is put on hold when calling 911, it may be because a dispatcher is waiting with a previous caller for a BCEHS counterpart to answer the phone… READ MORE