by AllThingsECC.com | Jan 16, 2025 | Comm Center News
AT&T has recently publicised what it calls ‘end-to-end’ architecture, combining a nationwide emergency services IP network (ESInet) with cloud-based PSAP applications. What benefits do you anticipate to control rooms?
The goal of Next Generation [NG] 911 is essentially enabling users to do the same with an emergency call-taker as they can with their family and friends. That is, texting, escalating a voice call to a video call, sending attachments, streaming and so on; what we all do – and take it for granted – every day.
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by AllThingsECC.com | Jan 16, 2025 | Comm Center News
SPOKANE, Wash. – The City of Spokane said it was forced out of the county-wide emergency communications system which will affect the Spokane Fire Department and the Spokane Police Department.
by AllThingsECC.com | Jan 15, 2025 | Comm Center News
Breckenridge Dispatcher Katey Turnbull was recently honored by the City Council for her outstanding response to a homicide on November 22, 2024, when something very unexpected occurred.
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by AllThingsECC.com | Jan 14, 2025 | Comm Center News
Our own people who rely on us in the most critical of moments, believing we are not first responders, adds yet another weight onto our already overloaded shoulders
What is a true first responder? Many would say it only encompasses exactly what is in the phrase “first responder.” Someone who shows up first on scene to an emergency. This is a very narrow definition and one that has kept dispatchers from being recognized as true first responders not only federally, but at state levels and sometimes even within their own agencies.
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by AllThingsECC.com | Jan 8, 2025 | Comm Center News
AT&T has been awarded the 2024 US Market Leadership Award by Frost & Sullivan for its Next Generation 911 (NG911) services, marking its sixth consecutive year receiving this recognition. The company leads the US NG911 market with direct contracts covering over 80 million people and approximately 30% market share.
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by AllThingsECC.com | Jan 8, 2025 | Comm Center News
911 center pivots from 106% churn rate to zero in two years
Taking 911 calls, remaining calm and talking someone through a crisis while relaying vital information to emergency responders is a tough job with high demands and often higher stakes.
In dispatch centers across the United States, it’s also often a job with high vacancies and turnovers.
