Fix coming for Android bug that broke 9-1-1 calls with Microsoft Teams installed

Google is aware of a strange issue with Android and Microsoft Teams that can prevent emergency service calls, such as dialling 9-1-1.

The company posted a detailed response following an investigation into a report about a Pixel device preventing someone from calling 9-1-1. A Reddit user detailed what happened with their Pixel 3 running Android 11 on U.S. carrier Verizon… READ MORE

County seeking two new 911 dispatchers (ME)

Last summer, the labor shortage was so profound, Lincoln County Communications and Sheriff’s Department resorted to advertising vacancies via lawn sign.  The communications center is once again seeking two emergency 911 dispatchers, but this time there seems to be a plethora of applicants. On Dec.7, County Administrator Carrie Kipfer reported two recent resignations, but the center already has potential replacements.

Dispatcher Alexander Slagle submitted his resignation as of Jan. 1. He has worked for the center for over a year. Slagle is trained as a sound engineer and is leaving to work on a cruise ship. He will remain an on-call dispatcher…

Former Beloit police officer saves life just days on job as 911 dispatcher (WI)

Former Beloit police officer saves life just days on job as 911 dispatcher (WI)

JANESVILLE—Janesville native Kayla Glass spent the better part of a decade protecting the people of Rock County as a patrol officer in the Beloit Police Department. She knows what it takes to help save lives, and six days on the job as a 911 telecommunicator, she was part of a call that saved a man suffering cardiac arrest.

For six years Glass patrolled the streets of Beloit, along with serving two years on the department’s Special Weapons and Tactics (SWAT) team. But she wanted to transition for her 4-year-old son to a safer job that still could help others. That’s where the Rock County Communications Center came in…

Bull City mayor turns to Durham Tech to help fill 911 center call-takers gap (NC)

Durham’s new mayor will begin working with a local community college to help fill ongoing staff shortages in the city and county’s 911 center. Speaking at her first news conference as mayor Wednesday, Elaine O’Neal said she will meet with City Manager Wanda Page, Emergency Communications Director Randy Beeman and Durham Tech President J.B. Buxton about creating a pipeline of students or residents to fill call-taker vacancies and improve response times. The News & Observer asked O’Neal in an interview how the collaboration came about… READ MORE

Unexpected funding source a boost to LawCo 911 board (MO)

The Lawrence County Emergency Services Board recently learned from Director Bonnie Witt-Schulte of an unaccounted source of income.

“The use tax monies, collected for online purchases from out of state, are earmarked for 911,” she said. “Lawrence County has been receiving these funds, but as of yet, the commission has not turned them over to this board.”

In total, there is approximately $381,000 in the fund… READ MORE

Cape Coral Police Department Awarded the Gold Standard in Public Safety (FL)

(December 8, 2021) – The Cape Coral Police Department has been awarded CALEA Accreditation in Law Enforcement and in Communications effective November 19, 2021. These awards remain in effect for four years and the agency retains all privileges associated with this status during that period. CALEA Accreditation serves as the International Gold Standard for Public Safety Agencies.

The process of CALEA Accreditation begins with a rigorous self-assessment, requiring a review of policies, practices, and processes against internationally accepted public safety standards. This is followed with an assessment by independent assessors with significant public safety experience…