by ECC Editor | Feb 26, 2022 | Comm Center News
WOOD RIVER – Equipment upgrades to Madison County’s 911 call centers have been delayed because of supply chain issues, but a tentative schedule has been set up for work to begin.
Madison County 911 Director Dana Burris told members of the Emergency Telephone System Board at its Wednesday meeting that AT&T now has a tentative timeline for the installation of new equipment.
She said the upgrades, which have been in the works for more than a year, have been delayed because of supply chain issues on some of the electronics. She said if there are no more delays much of the upgrades will be completed by June 1… READ MORE
by ECC Editor | Feb 26, 2022 | Comm Center News
Carbyne, the leading i3 cloud-native emergency contact center provider, has partnered with Rio Grande Council of Governments (RGCOG) in Texas to bring i3 cloud-native, NG911, omni-channel, contact center solutions live in five (5) Public Safety Answering Points (PSAPs). Utilizing AT&T’s Emergency Services IP Network (ESInet) allows Carbyne to deliver one of the most reliable 911 contact center solutions available – one that is resilient against natural disasters and allows for 911 operations to continue, regardless of availability of the physical PSAP location.
This is the first time that i3, the technical specification by NENA (National Emergency Number Association) to enable next-generation 911 (NG911) capabilities is utilized with an ESInet, (Emergency Services IP Network) connection – which is the implementation of an IP-based network for handling emergency calls by public safety answering points (PSAPs) – in a cloud native solution… READ MORE
by ECC Editor | Feb 25, 2022 | Comm Center News
The director of Macon County’s Enhanced 911, Michael Kindle, says that they are nearing completion of the Second Phase of major upgrades to their system’s equipment.
Upgrades in the First Phase last summer included the installation of a new Next Generation 911 telephone system. That replaced a system that was over 10 years old.
The Second Phase included the replacement of the radio consoles to a new IP radio control system,,. READ MORE
by AllThingsECC.com | Feb 25, 2022 | Comm Center News
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The former head of an emergency call center in Washington, D.C., will return to her top position just over a year after she resigned amid scrutiny of ineffective handling of 911 calls.
Mayor Muriel Bowser announced Thursday that she would reappoint Karima Holmes as director of the Office of Unified Communications, which fields all 911- and 311-related calls, despite her stepping down in 2021 following accusations that she bungled emergency situations, wasting valuable seconds due to struggles to locate callers…
by AllThingsECC.com | Feb 25, 2022 | Comm Center News
A committee of County Commissioners has issued their recommendation for the new director at 911 Central Dispatch.
Livingston County Administrator Nathan Burd was before the Courts, Public Safety, and Infrastructure and Development Committee on Tuesday with the lead candidate for Dispatch Director. That candidate is Kecia Williams.
Burd said Williams has 3 decades of experience in dispatch and has held leadership positions in centers that are both larger and smaller than Livingston County’s. She is currently the Dispatch Manager for the West Bloomfield Township Police Department…
by AllThingsECC.com | Feb 25, 2022 | Comm Center News
Similar legislation is teed up in the House.
The Senate Appropriations Committee has approved a bill requiring 911 public safety operators to complete telecommunicator cardiopulmonary resuscitation training every two years.
Filed by Sen. Danny Burgess, SB 890 is now ready for full Senate consideration. Its counterpart (HB 593), filed by Rep. Dana Trabulsy, could be considered by the full House on Thursday. The bills are similar but not identical…
