by AllThingsECC.com | Apr 16, 2022 | Comm Center News
JUNCTION CITY, Kan. (WIBW) – Dispatchers are the calm voice on the other end of the phone call when an emergency arises.
Geary County has 9 full time dispatchers who share the responsibility of talking to the community member, while contacting the proper emergency response units to head to the scene.
The dispatchers answer calls around the clock helping the caller in what may be that person’s worst day.
Dispatchers also collect as much information about the situation as possible, to help provide the best response to each situation…
by ECC Editor | Apr 16, 2022 | Comm Center News
PAPILLION — Seven members of the Sarpy County 911 dispatch team were recognized for their heroic efforts at the Sarpy County Board of Commissioners Tuesday afternoon meeting on April 12.
Three dispatchers — Teresa Smith, Nautica Geislar and Dallas Keffer — were on hand to receive a Life Saving Award from Megan Paschall, training and quality assurance coordinator and incident dispatch team leader.
All of the award winners coached members of the public by phone to administer cardio pulmonary resuscitation effectively… READ MORE
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
CLARION, Pa. (EYT) – Imagine going to work knowing it’s your job to talk to people on the worst day of their lives.
(Pictured above: Michelle Lander, 911 Deputy Director, accepts a proclamation from Clarion County Commissioners Ed Heasley, Ted Tharan, and Wayne Brosius.)
All 9-1-1 dispatchers deal with that prospect each time they go to work, and Clarion County dispatchers are no exception…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
(Editor’s note: National Public Safety Telecommunicators Week is April 10-16. This story provides a glimpse into what a local dispatcher may handle during a shift.)
The caller was frantic. A family member was in danger and needed assistance. The caller was en route but requested a law enforcement response as well.
In the basement of the Lake County Public Safety Building, sitting in front of a bank of computer screens, Shannon Hoffman calmly asked questions. What is the emergency? What is the family member’s address?
Initially, the caller was so distressed she couldn’t remember the address or articulate the emergency, but calm questioning elicited the answers necessary to provide assistance. The call was routed to another county where the dispatcher was able to inform the caller that law enforcement was already on the scene…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
Area public safety personnel from police, to firefighters, to medical personnel, to storm spotters marked National Public Safety Telecommunicators Week.
Emergency personnel are increasingly reliant on telecommunication for accurate, detailed, and timely information about their situations. In addition to the traditional two-way radios, first responders have access to mobile data from the Internet and their headquarters, and the ability to communicate with other agencies when mutual aid is required. Dispatchers are the first in the chain of notification…
by AllThingsECC.com | Apr 16, 2022 | Comm Center News
here is no doubt that technology has advanced at a tremendous rate over the last 20 years. We literally carry handheld supercomputers with us everywhere we go keeping us connected to the entire planet with nothing more than a tiny, digital keyboard, and long gone are the days of pay-per-text cellular service.
Communication At Our Fingertips
Text messaging may be one of the greatest advancements in communication technology, allowing us to express our thoughts, feelings, and ideas straight from our minds to our fingertips and ultimately to the eyes or ears of the receiver of those messages… READ MORE
